Ratings based on 2,010 Verified Reviews

3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

Nice hotel

Posted Dec 8, 2017
Stayed for 3 nights there...we love it! Room is comfort & clean, tv channels option are good, the staffs from front desk, housekeeping, until concierge are very friendly & helpful. The location is good for us because it's near with Islam food halal restaurant which only 3 minutes away distance by walk. Also ladies & temple streets are near, around 10 minutes away. We had a great time staying there.
1 out of 5
by A verified traveler from Fremont, CA

terrible customer service

Posted Dec 6, 2017
We checked in on 11/20/17. I fell down in bathroom after shower and broke my wrist next day morning. My husband called the front desk and the manager came in. The first thing he told us was everything happened in guest room, the liability belongs to the customer. The only thing he can do is call the ambulance for us. We went to Emergency Room by taxi. The XRay showed my intra-articular fracture over distal radius with mild displacement and must have surgery for that. The accident happened on Tuesday and we checked out on Sunday, this manager did not come back or call me to see how my injury or do I need any help. This is the worst experience in my life.
4 out of 5
Recommended
for Everyone
by A verified traveler from China

City hotel

Posted Oct 30, 2017
We booked a 4 beds room. It is rather cheap compare to hostel but we stay in a 4 star hotel. We can't complain about it. Location is not close to any metro but there are lots of restaurant nearby.
2 out of 5
by A verified traveler from Pickering, On, Canada

Smelly, dirty and very humid

Posted Sep 20, 2017
This was a very horrible experience to stay in this hotel. We stayed there fir 2 nights in September 2017. I didn't want to take shower cause the water run directly to you without hiding and it was very dirty. If shower more than 1 minute, my feet were soaked in 2 inches of water. The air conditioning was loud, we turned it to low and after 5 minutes we can feel the humidity and smell of the room. We lived on the non smoking floor, but the smoking smell came from the somewhere from the bathroom. BTW, there was no air circulation in the bathroom. I definitely would not recommend this hotel to any of my friends.
3 out of 5
by A verified traveler from Dubai

This is a 3* Hotel

Posted Sep 8, 2017 on Ebookers
Pros: The staff
Cons: Need to improve the bathroom, linen and breakfast quality. Location cannot be changed unfortunately
Location: Area is not nice. Lots of old/dodgy buildings. There are local restaurants offering seafood and two small but nice shopping malls at 10-15 mim
When I booked this hotel, the price was slightly cheaper than some other hotels with similar rating. The worst is its location. The area is not nice and the commuting to the Star Pier is about 35-45 min. To go to the nearest station, it takes about 10-15 min by taxi. If you don't mind taking buses and taxis to go to the different attractions, you could book in this hotel. The room is OK. But the bathroom and linen requires a change. My room view was awful towards a flyover and construction site. The breakfast was of poor quality and expensive. I decided to go out to Starbucks for breakfast in a nearby mall. The staff offer a very good service and are very gentle and helpful Overall I would rate this hotel as a 3* hotel
Comment from Hotel Management
Sep 19, 2017 by THE QUALITY CARE TEAM, Hotel Management
Dear Guest, Thank you for sharing your feedback about your recent stay at Regal Oriental Hotel in 2017! Just like all successful businesses we 100% believe in listening and responding to our guest’s comments. We do personally take them all constructively to assist in improving our facilities and most of all our services. Meanwhile, your comments about the concerned bathroom, Linen and breakfast were very well received and had been passed onto the team for following up. We are looking forward and welcome you to stay at Regal Oriental Hotel again.
1 out of 5
by A verified traveler

Not worth the price

Posted Sep 7, 2017 on Hotels
Very dussapointed with the room cleanliness.
Comment from Hotel Management
Sep 9, 2017 by The Quality Care Team, Hotel Management
Thank you for sharing your feedback about your recent stay at Regal Oriental Hotel! Just like all successful businesses we 100% believe in listening and responding to our guest’s comments. We do personally take them all constructively to assist in improving our facilities and most of all our services. Meanwhile, your comments about the concerned room cleanliness was very well received and have been passed onto the team for following up. we are looking forward and welcome you to stay at Regal Oriental Hotel again.
4 out of 5
by Park Yu

Posted Sep 2, 2017 on Hotels
Good overall for the price tag. Room size is big by HongKong standards.
Comment from Hotel Management
Sep 6, 2017 by The Quality Care Team, Hotel Management
Dear Valued Guest, Thank you for your comments to Regal Oriental Hotel. We look forward to see you again in soon. Please also visit Trip Advisor to give your comments to Regal Oriental Hotel
4 out of 5
by Wai Cheng

A bit old but good pricing

Posted Aug 31, 2017 on Hotels
a bit old but worth the price
Comment from Hotel Management
Sep 2, 2017 by The Quality Care Team, Hotel Management
Thank you for your comments to Regal Oriental Hotel. I hope you will enjoy this stay. Please be remind to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Please also visit Trip Advisor to give your comments to Regal Oriental Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kungdom

Nice hotel

Posted Aug 16, 2017
Very good hotel and comfortable stay. Approachable staff
Comment from Hotel Management
Aug 26, 2017 by THE QUALITY CARE TEAM, Hotel Management
Dear Valued Guest, Thank you for your comments to Regal Oriental Hotel. Please be remind to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Please also visit Trip Advisor to give your comments to Regal Oriental Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice old hotel easily comute to anywhere in HK.

Posted Aug 2, 2017
I've checked in to hotels which are at the center of the city like Kowloon Hotel, Majisttic Hotel etc. but thier rooms are only half the size of regal oriental. If you need to travel to any part of HK, just 3 mins walk to the bus stop infrontt of the hotel. You can find buses to almost anywhere. Lot's of restaurant and Cha Chan Tang near there too.
Comment from Hotel Management
Aug 8, 2017 by THE QUALITY CARE TEAM, Hotel Management
Dear Valued Guest, Thank you for your comments to Regal Oriental Hotel. Please be remind to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Please also visit Trip Advisor to give your comments to Regal Oriental Hotel