Medium Standard Hotel
Posted Dec 20, 2016 on Hotels
Friendly and helpful staff, especially at Executive Lounge, room cleaning and concierge. Their efforts was vital for a positive view on our stay.
The rooms was noisy and need a brush as do the hotel in general. Even though we had a nonsmoking room we experienced severe smoking smell in our bathroom, we contacted hotel staff 2 times for that matter. On the other hand,the hotel have sufficient with restaurants and a bar.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Merry Christmas! Thanks for your feedback. We are so happy to read that you enjoyed our service culture. In the meantime, we are sorry about bathroom condition not up to your expectation and our Housekeeping Team has immediately rectified the situation. We hope to have you back again very soon.
The Quality Care Team
Regal Oriental Hotel