Ratings based on 1,829 Verified Reviews

3.7 out of 5
78% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Mar 19, 2017
Poor sleep experience because of overused pillows.
Comment from Hotel Management
Mar 22, 2017 by The Quality Care Team - Regal Oriental Hotel, Hotel Management
Dear Guest, Thank you for feedback. We are sorry to read that you did not experience a great stay we usually offer. Everyone here particularly Housekeeping Team is more than willing to assist to deliver the ideal comfort for you. Please come back again. Best regards, The Quality Care Team Regal Oriental Hotel
2 out of 5
by A verified traveler

Posted Mar 14, 2017
Look and feel of hotel room is quite old and TV even not working...
Comment from Hotel Management
Mar 16, 2017 by The Quality Car Team - Regal Oriental Hotel, Hotel Management
Dear Guest, It is obvious to read that you were not satisfied with your stay. Maybe, next time, please choose our renowned Executive Club Rooms on the top floors. Our service team is pleased to assist how to use the remote control and ensure you will have a great stay. Please give us a second chance to have you back. Best regards, The Quality Care Team Regal Oriental Hotel
3 out of 5
by A verified traveler from singapore

Location isn't good it's a old building

Posted Mar 8, 2017
Location is not very convenient It's very old building with everything outdated expect staff
Comment from Hotel Management
Mar 16, 2017 by The Quality Care Team - Regal Oriental Hotel, Hotel Management
Dear Mukul, We are very surprised to read that our location did not work well for you. Indeed we are located nearby a series of bus connection to many hot tourist spots while enjoying views of Hong Kong in the bus journey – just a few minutes walk and sitting on the upper level! Please let our service team discuss with you further when you return. Many thanks. Best regards, The Quality Care Team Regal Oriental Hotel
2 out of 5
by A verified traveler from Nanjing

Not a three star hotel, more like a two star.

Posted Feb 12, 2017
Pros: The concierge was helpful, thoughtful and polite.
Cons: Everything needed a good clean and a bit of maintenance.
Location: There are some nice, cheap restaurants nearby.
The hotel's photographs of similar rooms were so much nicer than our room. We were kept awake long into the night by our neighbours who would not be quiet and by the endless noisy coming and going in the passageway. Most of the buffet breakfast hot dishes were cold. The beds were rock hard and the air-conditioner was very loud and piped cigarette smoke into the room from elsewhere in the hotel. The concierge suggested and arranged a late check-out for us (thank you) but we were locked out of our room after midday so had to troop down to the lobby to get back in.
Comment from Hotel Management
Feb 14, 2017 by The Quality Care Team - Regal Oriental Hotel, Hotel Management
Dear Michael, We are sad to read that you were not happy entirely. We will look into every point you mentioned particularly our Front Office, Housekeeping and Culinary Teams will figure out urgently. Sorry for the disappointing experience you encountered. Our Concierge Team would like to say Hello to you again. Please give us a chance to have you back. Best regards, The Quality Care Team Regal Oriental Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Great hotel

Posted Jan 10, 2017
Location: Regal Oriental Hotel is next to Kowloon Walled City. If you're hungry, you can take stroll down to the streets and find lots of food.
Great hotel and great hotel staff. Reached early to the hotel and the check in is only after 2PM but the staff allow me to check in early and allow me to spend my day longer on the city of Hong Kong. Unfortunately there's no MTR station nearby. The nearest one is Lok Fu MTR Station which required 10 minutes walk from the hotel. However, the bus station at the Prince Edward Road East will bring you around easily too. The schedule of the bus are easy to understand too. I used A22 bus to get to the hotel directly from the airport and the same bus too to get to the airport from the hotel.
Comment from Hotel Management
Jan 16, 2017 by The Quality Care Team - Regal Oriental Hotel, Hotel Management
Dear Eric, Wow! Love it! What a glowing review! We are so delighted that you enjoyed everything here and we really made your trip! Many thanks for your terrific comments. Welcome back soon! Best regards, The Quality Care Team Regal Oriental Hotel
3 out of 5
Recommended
for Couples
by A verified traveler from Singpaore

Close to bus stop and good gym

Posted Dec 27, 2016
Pros: Ever stayed here before and previous experience was much better. First room given was at second floor facing the main road and flyover.
Cons: Don't force sell those rooms facing the main road, and I will change hotel if room not re-arranged!
Location: Good food nearby and good connection by buses.
Rooms close to main road are noisy with those at lower floors in particular.
Comment from Hotel Management
Dec 28, 2016 by The Quality Care Team - Regal Oriental Hotel, Hotel Management
Dear KY, Welcome back to Regal Oriental Hotel! We recommend you staying at our renowned Executive Club Room and we ensure that you will be a fan of it! Wishing you a prospective year of 2017! Best regards, The Quality Care Team Regal Oriental Hotel
2 out of 5
by A verified traveler

No personal touch

Posted Dec 26, 2016
We stayed for 4 nights and we passed by the hotel lobby daily but never in our whole stay did any staff ask how was our stay even during check out.
Comment from Hotel Management
Dec 28, 2016 by The Quality Care Team - Regal Oriental Hotel, Hotel Management
Dear Guest, We are truly sorry to read that you were not happy entirely and we missed out interacting with you this time. We hope to have you back and please give us a second chance to talk about your feeling in Hong Kong next time. Again, sorry for the disappointed experience. Best regards, The Quality Care Team Regal Oriental Hotel
4 out of 5
by A verified traveler

good stay

Posted Dec 25, 2016 on Hotels
comfortable
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate you taking time to post your comments. Glad to hear that you had a comfortable stay with us. Please keep in touch with us. See you again very soon! Best regards, The Quality Care Team Regal Oriental Hotel
3 out of 5
by A verified traveler

Medium Standard Hotel

Posted Dec 20, 2016 on Hotels
Friendly and helpful staff, especially at Executive Lounge, room cleaning and concierge. Their efforts was vital for a positive view on our stay. The rooms was noisy and need a brush as do the hotel in general. Even though we had a nonsmoking room we experienced severe smoking smell in our bathroom, we contacted hotel staff 2 times for that matter. On the other hand,the hotel have sufficient with restaurants and a bar.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Guest, Merry Christmas! Thanks for your feedback. We are so happy to read that you enjoyed our service culture. In the meantime, we are sorry about bathroom condition not up to your expectation and our Housekeeping Team has immediately rectified the situation. We hope to have you back again very soon. Best regards, The Quality Care Team Regal Oriental Hotel
4 out of 5
by A verified traveler

Budget hotel

Posted Dec 13, 2016 on Hotels
The hotel staff responded really quickly when we needed more towels and infant bed. The infant bed was really old and small though. Hotel is aged and need a overall renovation. Carpet in the room smells terrible.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Dear Guest, Welcome to Regal Oriental Hotel! Thanks for your comments after your recent stay with us. Our room enhancement project is working in progress and we are sure that you and your family will come back and experience memorable stay in the future. Best regards, The Quality Care Team Regal Oriental Hotel