Ratings based on 595 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Opted to stay at the W after years of loyalty to the JW Marriot which became unreasonably expensive. Was pleasantly surprised by the facilities and excellent breakfast. The room was pleasurable with an excellent view. The hotel lobby is hideously designed. It does the hotel a great disservice. Looks cheap and the bar is inadequate, serving expensive and uninteresting drinks and food. A grade up from The holiday inn but no class of other good hotels. That aside, everything upwards from the lobby area is a pleasant surprise. Staff at reception, could be a tad nicer.
5 out of 5
Recommended
for Everyone
by A verified traveler from CN

Nice hotel in downtown

Posted Sep 4, 2017
Good location and walkable distance to shops and restaurants. MRT is just underground and easy to go anywhere in HK
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Posted Aug 31, 2017
Great concierge Close to train and mall Excellent breakfast buffet
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Aug 26, 2017
Nice hotel,great staffs, great location! Excellent view too
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Excellent welcome. Great room. Excellent nights sleep would absolutely return .
5 out of 5
by Zhaochang Sandy

Great

Posted Jul 19, 2017 on Hotels
Definitely booking again if visiting HK
4 out of 5
by Sum

This traveler left a rating score only Posted Jul 5, 2017 on Hotels
1 out of 5
by A verified traveler

Just terrible

Posted Jul 1, 2017
Just terrible. Will never be back!!!! Overall experience = 0 For the price, you are better off at the intercontinental.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 31, 2017 on Hotels
5 out of 5
by Nina

Fantastic!

Posted May 2, 2017 on Hotels
Absolutely fantastic! Hotel room and service was excellent, rooftop pool was wonderful, spa was great! Kowloon MTR station is 5 minutes walk away where you can complete your airport checkin easily. MTR time to the airport is less than 25 minutes. This was super convenient for us.