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Reviews of Phi Phi Holiday Resort

3.5 out of 5
Phi Phi Holiday Resort
Leam Tong Beach, Ko Phi Phi, Krabi

Reviews

8.6

Excellent

Rating 10 - Excellent. 308 out of 640 reviews" "
Rating 8 - Good. 215 out of 640 reviews" "
Rating 6 - Okay. 73 out of 640 reviews" "
Rating 4 - Poor. 28 out of 640 reviews" "
Rating 2 - Terrible. 16 out of 640 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stage was friendly and helpful when needed.
Stayed 2 nights in Jan 2024
Response from Nat on Mar 24, 2024
Dear Khun Alice,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

6/10 Okay

Tedd, Plymouth

Disliked: Staff & service
Isolated, food was mediocre at best.
Stayed 7 nights in Mar 2024
Response from Nat on Mar 24, 2024
Dear Khun Tedd,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for the inconvenience that may cause your experience during your stay with us.Best regards,Nat RattanakereeAssistant Front Office Manager

6/10 Okay

Gabriela

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Sorry to say this is my first mediocre review of any accommodation in Thailand. The resort seemed to be entirely staffed by teenagers. Our room was very tired and dated. Towel rack falling off the wall, vinyl doors wouldn’t close, no artwork, terrible lighting. Bed was fine and AC worked so there’s that. Posting for yoga on the beach but teacher on holiday; posting still up. No towels at infinity pool, gym had equipment strewn all over the place, happy hour at beach bar advertised 2-5 pm and we get there at 445 and they say not serving after 430…breakfast buffet was good and plentiful and varied. Phi phi is stunningly beautiful don’t was hard to ruin anything with that beauty around you. Great treehouse restaurant “chilli and pepper” and amazing best bar ever called camel rock in local town down the road. Anyway this is called a 4-star but should really be a 2-3 star IMHO.
Stayed 3 nights in Mar 2024
Response from Joy on Mar 19, 2024
Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to minimise the occurrence and I assure you I take them seriously.Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 Excellent

Edward, Ft. Simpson

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here 15 times..Great view, great staff.
Stayed 6 nights in Feb 2024
Response from Nat on Feb 23, 2024
Dear Khun Edward,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment and your loyalty to the hotel. We are looking forward to welcoming you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

6/10 Okay

Ahmed Amine

Traveled with partner
Liked: Cleanliness, staff & service
Very nice and helpful stafff. Limited food choice and transportation.
Stayed 3 nights in Jan 2024
Response from Nat on Jan 30, 2024
Dear Khun Ahmed Amine,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for any inconvenience that may cause your experience during your stay with us. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a private pool that made our stay perfection. It’s not convenient to get back and forth to the ferry. Otherwise it was lovely
Stayed 1 night in Jan 2024
Response from Nat on Jan 30, 2024
Dear Khun Teresa,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for any inconvenience that may cause your experience during your stay with us. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

2/10 Terrible

Syed

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Response from Nat on Jan 30, 2024
Dear Khun Syed,Allow me to clarify your feedback as you are the agent and we didn't have any record that the guests who stayed with us were dissatisfied during their stay with us.Best regards,Nat RattanakereeAssistant Front Office Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, room comfort
Relaxing, beautiful stay
Visited during the Christmas holiday and enjoyed our 5-day stay. The hotel is a bit on the older side and there was construction happening in some of the suites close to ours that woke us up each morning (even on Christmas Day). The room we were in (Coral Sea View) was a bit outdated and had some quirks but still clean and comfortable with privacy and a gorgeous view. Included a cool outdoor shower we enjoyed. The staff was overall very friendly, though at dinner the service was very slow and drinks took a while, sometimes forgotten. The spa was wonderful for massages and scheduling boat tours and activities was super easy. The highlight was the Sunset pool and bar - so special. Highly recommend walking over to Jasmine’s for a few meals (right next door) and walking 20 mins the viewpoint 2 - then walking 5 mins further to Sai’s beach bar which was very nice.
Stayed 4 nights in Dec 2023
Response from Nat on Jan 8, 2024
Dear Khun Nicole,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. However, we apologize for any inconvenience that may cause your experience during your stay with us. Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 Excellent

Tyler, Cowichan Bay

Stayed 2 nights in Dec 2023
Response from Nat on Jan 30, 2024
Dear Khun Tyler,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regards,Nat RattanakereeAssistant Front Office Manager

10/10 Excellent

Georgios, Setauket

a nice place for vacation
Stayed 4 nights in Dec 2023
Response from Joy on Jan 4, 2024
Hello Georgios,,Thank you for sharing your experience with us.We are very grateful for the feedback provided. I have shared your comments with our team members who are currently working on the service issues you have highlighted.We thank you again for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest. Best regards,Nawarat Pew-onExecutive Assistant Manager

6/10 Okay

Matthew

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property is in desperate need of TLC and much more. The ceiling had large areas of water damage. The siding outside was so old and Sun damaged it was brittle. Grass was knee high behind the unit but got cut the day before we left. The lack of info on their not running water taxis after 2 (get flights arriving before Noon is a must) is a deal breaker. They bait and switch you on the better room and if you lay in advance you lose a day on the water taxi fiasco AND once there is when you find out you have a lesser room. The people are delightful but way too much wrong with the place to redeem it. Even fixed up it shows it’s age. Coffee machine broke. Their solution, wait until seven for a new one and go pay for coffee instead of them bringing it to you free like it is in the room, asap. Not ever a flicker in their eyes that the right response for an old broken coffee maker was to bring us a couple coffees. Sad but this isnt even close to an 8 something property.
Stayed 4 nights in Dec 2023
Response from Joy on Jan 4, 2024
Dear Matthew,Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to minimise the occurrence and I assure you I take them seriously.Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

8/10 Good

LUKE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how quiet it is and how polite the staff are, they are all just so wonderful people. My only issue was my room's shower, the water pressure was not so great and the shower heads looked like they should be replaced. Other than that, maybe some small construction updates(some cracked concrete and wood in a few places), like the walkway up to my room and the wood on the deck on the porch of the room. Also, some bug spray foggers and a free bottle when you check in might be a good addition to the resort, because the mosquitos are insatiable. But don't focus on the less-than-pleasurable things. Phi Phi Holiday Resort is amazing. From start to finish, the experience is so smooth and streamlined. They got it figured out Excellent stay!
Stayed 3 nights in Nov 2023
Response from Joy on Nov 13, 2023
Dear Luke,We are grateful for your comments and for sharing your experiences of staying. As for the shower, I will address these issues with my entire team to better our products. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Hope you will not let this mar your whole experience and we look forward to the opportunity to welcome you back again soon. Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 Excellent

blaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful tropical place to stay. Great and attentive staff cared for our every need. Highly recommended.
Stayed 2 nights in Nov 2023
Response from Nat on Nov 7, 2023
Dear Khun Blaine,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We hope to have an opportunity to welcome you back again :)Best regardsNat

10/10 Excellent

David Gonzalez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from our room. The staff was very helpful and friendly I would definitely recommend it.
Stayed 4 nights in Aug 2023
Response from Joy on Aug 31, 2023
Dear David,Well thanks for taking your time, we as a team really appreciate it. we love to hear from our guests every time they stay with us, If there is anything else we can do, just let us know and we be on top of it, again THANK YOU SO MUCH! See you again soon!Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 Excellent

Jeffrey

Stayed 3 nights in Jul 2023
Response from Nat on Aug 12, 2023
Thank you for taking the time to share your experience during your stay with us. We hope to have an opportunity to welcome you back again :)

8/10 Good

Dianne and Michael, Banksia Grove

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We haven’t been to the resort for a few years due to COVID etc but was pleasantly surprised that it was still very quaint and relaxed, the staff are great and spa and restaurants/bars fantastic. Can’t wait to plan another holiday back to Phi Phi island. It is also great to see that the resort is updating rooms to enhance the experience
Stayed 3 nights in Jul 2023
Response from Nat on Jul 16, 2023
Dear Khun Dianne and Michael,Thank you for taking the time to share your experience during your stay with us. The hotel really appreciates your comment. We are looking forward to welcoming you back again :)Best regardsNat

10/10 Excellent

Edward, Ft. Simpson

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite beach holiday
Stayed 3 nights in May 2023
Response from Nat on May 8, 2023
Dear Edward,Thank you for taking the time to share your great experience. We really appreciate it and hope to have an opportunity to welcome you back, take care!Best regards,Nat Rattanakeree

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely return. As expected, ask for bungalow 118 if you want to step out to the sea and be able to watch the sunrise from your panoramic window. We kept our garbage in the fridge because there are ants (they will find anything sweet or food related) The restaurant staff are slow especially if there is a tour group in at the same time. Otherwise magnificent. Nicest room I’ve had in all my travels for view. This is in a national park zone so they do not spray for bugs. Surprisingly I never saw any roaches or anything strange. We had a gecko one night and a wierd spider outside the door. Zip up your suitcases and don’t leave food out (as in any warm climate country) Bed was lovely, room service was super super quick. Beach was unbelievable and zero garbage. Make sure to note you need a speedboat and A longtail boat to get here. We didn’t have a hitch with scheduling these. Make sure to bring 40baht cash for the environmental fee when you get off the speedboat. For those that get seasick, it was doable. I was fine. Wouldn’t hesitate to recommend the massage either BUT completely different than a North American massage. Book for 90minutes. Loved it.
Stayed 3 nights in Apr 2023
Response from Nat on May 8, 2023
Thank you for taking the time to share your great experience. Also, apologize for the inconvenience during your stay with us. However, we really appreciate for your comment and hope to see you again, take care!

2/10 Terrible

chon shalom

Stayed 2 nights in Apr 2023
Response from Joy on May 14, 2023
Dear Chon Shalom,We are grateful for your comments and for sharing your experiences of stay. As for the feedback, I will look into it together with the management team seriously to better our products and service. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We look forward to the opportunity to welcome you back again soon. Best regards,Nawarat Pew-onExecutive Assistant Manager

8/10 Good

zac

Traveled with partner
Liked: Property conditions & facilities
The staff and property was great however they also offer a transfer service that wasnt advertised and that was a huge pain cause even the speed boat company didnt know about it. It would have saved so much time and hassle knowing and using that
Stayed 1 night in Apr 2023
Response from Nat on May 8, 2023
Dear Zac,We thank you for sharing your experience with us to continuously make changes to our improvement of the guest experience and we apologize for the inconvenience that may cause your experience. We would be more than happy to have an opportunity to welcome you back.

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is heaven on earth!
Stayed 2 nights in Apr 2023
Response from Nat on May 8, 2023
Thank you for taking the time to share your great experience. We really appreciate your comment and hope to have an opportunity to welcome you back :)

8/10 Good

Lyn

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was undergoing renovations and new construction so some of the amenities were closed with some building noise. This didn’t really cause too many problems and will enhance the hotel when completed. The main bar was extremely quiet and lacked any atmosphere unfortunately. The beachfront studio we had was nice and well situated but needed some upgrading, especially in the bathroom. Again, it didn’t detract from our stay. We didn’t use the pools but one was out of use for a day? The beach is lovely but again could do with a bit of cleaning. The breakfast restaurant needs hand sanitizer as everyone uses the same implements for serving the food. The staff were friendly & helpful. All this said we had a great stay and loved Phi Phi. Would also stay here again.
Stayed 4 nights in Mar 2023
Response from Nat on Mar 7, 2023
Dear Lyn,We thank you for sharing your experience with us to continuously make changes to our improvement of the guest experience and we apologize for the inconvenience that may cause your experience during your stay with us. We would be more than happy to have an opportunity to welcome you back after everything is done so that we can deliver our higher standard Best regards,Nat Rattanakeree

10/10 Excellent

Ian

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location fantastic views right on the beach. One hour speed boat trip to there which was ok. Food at the 3-4 restaurants was good. Very relaxing 7 days.
Stayed 7 nights in Feb 2023
Response from Nat on Feb 15, 2023
Dear Ian,Thank you for taking the time to share your great experience. We really appreciate it and hope to see you soon, take care!Best regards,Nat Rattanakeree

8/10 Good

andrea

Liked: Cleanliness, staff & service, room comfort
It needs updating but they trying after covid…
Stayed 3 nights in Jan 2023

6/10 Okay

Kristin

Traveled with group
Disliked: Property conditions & facilities
Beautiful scenery, but very secluded. Food options are mediocre. Any boat transportation arranged by the hotel was not pleasant… they stuff you in so tight.
Stayed 2 nights in Jan 2023
Response from Joy on Feb 10, 2023
Dear Kristin,Thank you for sharing your experience with us.I have shared your comments with the Speedboat company that the passenger are not inconvenienced by the service during the trip to the hotel. We thank you once again for sharing your experience with us and hope that we will have the opportunity of making things right for you on your next visit.Best regards,Nawarat Pewon

2/10 Terrible

Jane

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel offered very poor customer service - had a n issue with the Gala Ball which was very poorly handled
Stayed 3 nights in Dec 2022
Response from Joy on Feb 10, 2023
Deat Jane,Thank you for sharing your experience with us.I am truly sorry to hear that your trip your stay was not up to your expectations and that you have felt left down by the service provided.I have shared your comments with the relevant manager, to ensure that we will be taken to minimize re-occurrence. We thank you once again for sharing your experience with us and hope that we will have the opportunity of making things right for you on your next visit.Best regards,Nawarat Pewon

10/10 Excellent

Wayne

Stayed 3 nights in Jan 2023
Response from Joy on Feb 10, 2023
Dear Wayne,Thank you for taking your time for your score.we really appreciate it and hope to see you soon, take care!Best regards,Nawarat Pewon

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9.9/10
Having stayed for 2 nights 8 years ago, I was really looking forward to returning. Having paid for a superior room I was a little disappointed about the room which was very tired looking, as was the communal areas! However, after I got over that this still is a really terrific resort. It may not quite be 4 star standard but I noted that there was some refurbishment going on, so hopefully it will be really nice when complete. The rooms were clean and comfortable, but a bit dated, while the breakfast was reasonable without being spectacular. It is the location that is the main attraction though. Situated on a lovely beach shared with 2 or 3 other hotels the setting is wonderful. There are 3 restaurants situated beside the long-tail boats, that can take you to see around the islands. At the far end there is another restaurant which is a kind of tree house with typical Thai food that I recommend. Beside that restaurant there are motorbike side car taxis that take you to the next bay which has a lovely small wooden village. The old sunset bar at the hotel has been replaced with other apartments, a bar and pool area which was nice. The hotel did not seem full which added to the peace and quiet which was only disrupted by a few tour boats at lunchtime. Despite my initial feeling this still is a wonderful place which I would return to again!
Stayed 7 nights in Dec 2022
Response from Joy on Feb 10, 2023
Dear Stuart,We are grateful for your comments and for sharing your experiences of stay. As for our product, I will look into it together with the management team seriously to better our products and service. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best regards,Nawarat Pewon

10/10 Excellent

Uday Kiran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here on the sunset pool view room. It was an overall unforgettable experience with pleasant stay and excellent staff.
Response from Joy on Feb 10, 2023
Dear Uday Kiran,Thank you for taking your time for the review. we love to hear about our great staff and services. we really appreciate it and hope to see you soon, take care!Best regards,Nawarat Pewon

10/10 Excellent

Bernadine

Stayed 3 nights in Oct 2022
Response from Joy on Jun 21, 2023
Dear Bernadine,Thanks so much for sharing your experience with us. We hope to see you again soonBest regards,Nawarat Pew-onExecutive Assistant Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Phi phi holiday resort
Two things were great: the location and the spa service. Amazing beach... Although peoople were friendly, the hotel was understaffed, service was poor. Staff were mainly inexperienced. Rooms are run down, requiring considerable face lift and repair. Breakfast menu needs a significant make over. It contributed significantly to the below par score.
Stayed 4 nights in Oct 2022
Response from Joy on Jun 21, 2023
Dear Sir,Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to re-minimize the occurrence and I assure you I take them seriously.Hope you would not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 Excellent

Richard, Alderson

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room with ocean view was not beach side like we thought it would be but turned out to be a fabulous quiet room and the golf cart pick up service was super fast. I would definitely stay again.
Stayed 2 nights in Sep 2022
Response from Joy on Jun 21, 2023
Dear Richard,Thank you for sharing your feedback. I apologize that we did not exceed the standard you received during previous stays. I have already stated that the issue has been raised with my management team, to ensure that we will be taken to re-minimize the occurrence and I assure you I take them seriously.Hope you would not let this mar your whole experience and we look forward to the opportunity to welcome you back again.Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 Excellent

OLIVIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved our stay, a shame that evening entertainment is very limited but I guess due to covid restrictions and lack of guests. Would definitely recommend and return
Stayed 3 nights in Mar 2022
Response from Joy on Apr 13, 2022
Dear Olivia, Thank you for taking the time the review. we love to hear about our great staff and services. we really appreciate it and hope to see you soon, take care! Best regards, Nawarat Pewon Front Office Manager

8/10 Good

hagay

Stayed 2 nights in Mar 2022
Response from Joy on Jun 21, 2023
Dear Hagau,Thanks so much for sharing your experience with us. We hope to see you again soon.Best regards,Nawarat Pew-onExecutive Assistant Manager

10/10 Excellent

Marielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premium room is soo beautiful and the view from the room is perfect
Stayed 2 nights in Feb 2022
Response from Joy on Jun 21, 2023
Dear Marielle,Thanks so much for sharing your experience with us. We hope to see you again soonBest regards,Nawarat Pew-on Executive Assitant Manage

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from Joy on Jun 21, 2023
Dear Nikki,Thanks so much for sharing your experience with us. We hope to see you again soon.Best regards,Nawarat Pew-onExecutive Assistant Manager

4/10 Poor

Alex

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Joy on Apr 4, 2020
Hello Alex, We thank you for sharing your experience. We are very grateful for the feedback provided. I have shared your comments with our team members who are currently working on the service issues you have highlighted. We thank for sharing your experience with us and hope that we will have the opportunity to welcome you again next time soonest. Best regards, Nawarat Pew-on Front Office Manager

10/10 Excellent

Nathan, Adelaide

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is awesome staff are so friendly only negative is the dive shop on site was so unfriendly and not willing to help but we found a great padi shop just up the beach with a young Italian girl was cheaper and much friendlier will dive with her again
Stayed 3 nights in Mar 2020
Response from Thachakorn on Mar 19, 2020
Dear Nathan, Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future. Again, thank you for choosing Holiday Inn

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Thachakorn on Mar 19, 2020
Dear Dean, Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future. Again, thank you for choosing Holiday Inn

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachpearl
Amazing 4star resort in best location on phi phi. Sunrise beach and sunset pool all you need for a amazing holiday
Stayed 1 night in Mar 2020
Response from Thachakorn on Mar 19, 2020
Dear Tony, Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future. Again, thank you for choosing Holiday Inn

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nIce
Fabulous hotel facilities, great service and mostly friendly staff. Good cocktails in the beach bar and the food in sunset was fantastic! For a cheaper meal we went to the local restaurant just on the sea front the other night. Highly recommend the Australian steak & Shiraz wine in their sunset restaurant but it’s pricier. Good breakfast buffet but frustrating to have to pre order on a tick sheet your ‘eggs’ when it’s a buffet service. Surely better to just cook as you queue as people were queuing to be told sorry go fill out a sheet and then wait for it to be brought to your table so everything else was cold on your plate by time it arrived. Just pointless IMO Beach clean but beware we had lots & lots of jellyfish that sting a bit but it eases off soon enough, just annoying more than anything. It was stormy on day 2 for us with torrential rain As it’s a village type hotel setting there is lush greenery & pretty trees but also swampy areas with hundreds of frogs you hear at night so take deet 50% max strength as you get eaten by the mozzys at night! Would rate 4/5 but would look elsewhere for a high end hotel if we ever return to phi phi just because we like to explore and this felt isolated and rather expensive. It’s 850 bharts per person for an evening buffet in their restaurant and 250/400 in the local restaurants to give comparison. The sunset restaurant was 3000 but a wonderful experience seeing the sun set !
Stayed 2 nights in Feb 2020
Response from Joy on Feb 19, 2020
Hello Lisa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nawarat Pew-on Front Office Manager

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful beach shame about the service
It’s all about the beach here , our accommodation was lovely too. We had a ocean pool villa. The main problem with this hotel is service. Does not feel very Thai in the way your normally greeted. Staff never introduced themselves, no one asks of your food is ok in the restaurants. Just felt very unfriendly, like they are sick of tourists or something. We loved the beach but I don’t think we would return to that particular hotel.
Stayed 3 nights in Jan 2020
Response from JOy on Feb 19, 2020
Hello George, We are grateful for your comments and for sharing your experiences of stay. As for the staff service experience, I will look into it together with the management team seriously to better service. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Hope you would not let this mar your whole experience and we look forward to the opportunity to welcome you back again soon. Best regards, Nawarat Pew-on Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Nice quiet location with trips to other islands. Nice beach foods good.
Stayed 3 nights in Jan 2020
Response from Alex on Jan 30, 2020
Dear Valued guest, Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at +66 75 627 300 or thachakorn@holidayinnphiphi.com. Sincerely, Thachakorn Saikhum Assistant Front Office Manager +66 75 627 300 thachakorn@holidayinnphiphi.com

2/10 Terrible

Ziad

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
It was horrible stay... Shower water has a smell, the food are limited and not tasty, isolated location so I paid a lot to reach and leave. The bellboy broke my Samsonite bag with his tough way of handling things, internet in room was too slow and unstable, the AC wasn't functioning properly. Some of the staff were okay...
Stayed 3 nights in Jan 2020
Response from Alex on Mar 10, 2020
Dear Ziad, Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you

10/10 Excellent

quinjonl, Saudi Arabia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience with my family. Starting from the fact that in the island there is not roads, so once you get there in the main port by ferry you have to take a boat to the actual hotel and there is going to be a caterpillar picking you up from the water (what a cool thing). Hotel has 4 pools, one for kids, one in front of the beach and two in the top of the hill where you will have an out of the world view of the sunset. Kids clubs, multiples restaurants and bars with live music at night. One of the restaurants have the table in the sand. Beach is great, with clear and calm water and the hotel has some kayaking, snorkeling and paddle boating for almost free. Actual rooms ara bungalows, type of Thai villa. Great resort in general. Staff is also great and very friendly, always with a smile in their face and you always have the sense they are there for helping you.
Stayed 3 nights in Jan 2020
Response from Joy on Feb 19, 2020
Hello Quinjoinl, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nawarat Pew-on Front Office Manager

10/10 Excellent

joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Joy on Feb 19, 2020
Hello Joel, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn PHI PHI ISLAND.

4/10 Poor

Cecilia

Traveled with family
Disliked: Staff & service, property conditions & facilities
Atendimento péssimo
A piscina do quarto estava sempre suja, o banheiro sem energia no último dia, atendimento péssimo, room service lento, não oferece serviço de transfer para o centro de Phi Phi e no último dia tivemos que ir ao píer, por nossa conta, para encontrarmos um transfer para Koh Lipe. Por esta razão fizemos o check out as 15:20 horas e o hotel cobrou taxa extra (late check out) de 4.000 Bates e fomos obrigados a recolher as malas em 10 min para cobrarem, ao final, 3.500 Bates. Além disso, o funcionário do Hotel ameaçou reter o meu cartão de crédito porque o meu namorado se negou a assinar o check out porque não concordou com a cobrança do late check out, mas explicou que iria fazer o pagamento e o fez. O atendimento, em geral, é péssimo.
Stayed 2 nights in Dec 2019
Response from Joy on Feb 19, 2020
Hello Ceilia, Thank you for sharing your feedback, both positive and constructive. I apologize that we did not exceed the standard you have received during previous stays. Your comments have been discussed at length with our pest control contractor to ensure the hotel maintains its standards. Best regards, Nawarat Pew-on Front Office Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Joy on Jun 21, 2023
Dear Emma,Thank you for sharing your experience with us. Hope to have an opportunity to welcome you back again soon.Best regards,Nawarat Pew-on Executive Assistant Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort! Dreamy, sandy beach with turquoise water. Amazing pools- especially the infinity pool where you can watch sunset while a DJ is playing a set. Very helpful & responsive staff. Wonderful holiday. Bungalows a bit dated, especially the bathroom, but spacious and comfy, have all you need.
Stayed 5 nights in Dec 2019
Response from JOy on Feb 19, 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nawarat Pew-on Front Office Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautuful quiet resort
Absolutely beautiful resort and charming beach bungalow. The resort offered 3 pools with 2 being modern infinity pools geared towards adults. Several local dining options within walking distance.
Stayed 2 nights in Dec 2019
Response from Alex on Dec 31, 2019
Thank you for taking the time to tell us about your experience at Holiday Inn PHI PHI ISLAND. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you Sincerely, Thachakorn Saikhum Assistant Front Office Manager