- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel Service Beyond My Expectations
Because we were not able to get to another hotel which we had reserved weeks before, I booked this hotel from the airport about thirty minutes before arriving at the hotel. Unfortunately the hotel was fully booked by the time they got my reservation from Hotels.com, when I arrived I was told that they had no rooms available. The staff was super helpful and called to make us reservations at another hotel for the same price we paid them, they also refunded me with cash for what I had paid for my room. The manager then interpreted for us and tried to negotiate a more reasonable fare with our taxi driver who had been ripping us off charging us more than five times what it would have cost if he had used a taxi meter as required by Thailand law. With all the trouble we ran into this night after arriving in Krabi, this hotel staff was the only positive experience of our night. I was very grateful for the outstanding help this hotel staff provided and even if the hotel rooms are only average I will gladly stay here if I ever come back into Krabi simply because of the outstanding and friendly service we received.