Seriously, don't book if you want a place to sleep
Posted Jan 12, 2017 on Hotels
This was a terrible experince from the start. We get there, along with about 20 other people, and they annouce that they overbooked and have no more rooms. What??? Some people were freaking out. My friends and I decided we were in paradise and some things you don't have control over so whatever. They walk us to the next resort where they say they have villas booked for us. Well, the resort has no idea we were coming and they are also sold out. Great, did anyone call ahead? Nope. So, we all walk, with all our luggage, to the next place. Literally a 1 star compared to our villa we had originally booked with Bay View. We were over wasting our time so dropped our bags and headed to the beach. This place was half the cost of what we payed for Bayview, but they refused to reimburse or credit the difference. The poor guy at check in was practically in tears from all the angry tourist. What it comes down to was terrible management. The next day, as we are finally checking in, there is another group that they have no room for, including a family of 5. Same thing the next day. DO NOT BOOK THIS PLACE THEY WILL NOT HAVE A ROOM FOR YOU. On top of that, I got bed bugs from the place they put us in the 1st night. Food was OK, service was terrible. 2.5 hours for dinner, 30 minutes for water and drinks and brought us back wrong change, twice. I wish I had a good thing to say about this place, because the view and accommodations are beautiful, but I don't.