Ratings based on 218 Verified Reviews

3.8 out of 5
74% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Vancouver, BC

Good location on Long Beach.

Posted Jan 11, 2017
Pros: Location is close to Saladan.
Cons: Overall aesthetics of the hotel and grounds could be improved. There is lots of still water and clearly mosquitoes are a problem.
Location: Good location Long Beach, Saladan is a short drive by Tuk Tuk.
The Lanta Resort missed the mark for us this past December 2016. The resort grounds are needing some TLC and buildings need some attention too. Our room was clean, A/C worked well but we had a sewage smell coming from the bathroom, lots of mosquitoes in the room even though we kept the door closed at all times, and didn't have wifi most of the time unless you tried to connect in the middle of the night. The reception staff didn't speak very good English and didn't do much to try and fix the issues we brought to their attention. The breakfast was very good and food in general was quite good. The beach is very nice and pool facilities are adequate. Next time I would book another hotel.
Comment from Hotel Management
Jan 25, 2017 by Alisara J., Hotel Management
Dear Khun poochimoochi , Thank you very much for taking the time to review on Expedia. We constantly work on improving our guests' satisfaction; therefore, your feedback, and let us know your preferences, so we can allocate the perfect service for your next stay. Best Regards, Alisara Jit-aksorn & Lanta Resort Management Team!
4 out of 5
by A verified traveler

Beautiful paradise

Posted Nov 21, 2016 on Hotels
The grounds are huge so uncrowded. 5 pools & beach front. Good breakfast and fantastic beachfront restaurant. Could do with a large golf cart to ferry guest around the grounds
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Sir, Thank you so much for your kind feedback after your recent stay in our Lanta Resort. Which is highly appreciated by our team. We are very happy that your enjoyed your days in Lanta and hope to have you with us soon again We are looking forward to welcoming you next time. Best Regards, Lanta Resort Management Team
3 out of 5
by A verified traveler

pool was nice

Posted Jun 26, 2016 on Hotels
breakfast was pretty standard, asked for a fan...nope (not sure if that was a language problem or they didnt want to help) staff had fans by them ...so very disappointed. lots of staff on there phones ...all the time. little work being down as this is there slow time with customers. really wasn't impressed with the place...not close to much. Pool was big a beautiful but could been cleaned more.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Sir, Thank you so much for your kind feedback after your recent stay in our Lanta Resort. Which is highly appreciated by our team. The solution of problems with our staff service standard is in progress. We are very happy that your enjoyed your days in Lanta and hope to have you with us soon again. We are looking forward to welcoming you next year. Best Regards, Lanta Resort Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Nice hotel close to the beach good pools ans staff

Posted Jun 4, 2016
The staff was amazing and very helpful! We were there during off season so we had the entire staff for us! The resort is very close to the town and has a travel agency right there so you can plan very easy the activities, plus is located very close to koh phi phi
Comment from Hotel Management
Dec 4, 2016 by Alisara J., Hotel Management
We would like to thank you for choosing to stay at Lanta Resort. On behalf of the staff and management, we would like to extend a warm welcome to you and congratulate you for choosing our resort.
1 out of 5
by A verified traveler from Canada

Rude staff and broken aircon

Posted Apr 22, 2016
Pros: The only thing I liked about this hotel was the location and proximity to the beach.
Cons: Customer service! The customers are paying the hotel for their hospitality. Not to be yelled at or accused of lying.
Location: It is very close to the beach, just a 5 minute walk.
We stayed in the Superior Hotel. Don't do it. It's not worth the deal you would get. The pool's bottom tile was all broken and shards of ceramic were floating at the bottom. Huge safety hazard. The main pool in the bigger part of the hotel (the superior hotel is down the hill a bit) is nice but the loungers are dated and the wood is splintering. Our air-conditioning unit in the room was broken and making a loud grinding sound in the middle of the night so loud we couldn't sleep and asking to be switched to another room around 3:00 a.m. The hotel said it was fixed so we went back to our room on Night 2. Well, same thing happened around 2:00 a.m. and had to go to another room. Again, they said it was fixed but sure enough on Night 3 the same thing happened. We were so sleep deprived and exhausted we finally told the front desk to permanently move us to another room. Well, the front desk staff women was soo incredibly rude and was shouting at us to get our stuff out of the broken room immediately and that we can't have two rooms. I asked her if we could please go get breakfast first and then we would be happy to go pack up all of our stuff and she said "NO RIGHT NOW!" and I was so taken-aback with how rude she was. No compassion or understanding at all. She threatened to charge us for two rooms if we didn't get our stuff out of the original broken room and accused us of lying about the aircon still being broken. I've never encountered such horrible customer service.
Comment from Hotel Management
Dec 29, 2016 by Alisara J., Hotel Management
Dear Sir, Thank you very much for your constructive feedback. I am glad to hear that you enjoyed your experience in our Service Staff Area. Thank you for recognizing the team members from this department for their commitment to our high standards. I appreciate your comments regarding Our Staff Service. I would like to reassure you we have training our staffs since receiving your feedback. We are confident this will help us to avoid the same incident from occurring in the future. Once again, thank you for taking the time to share your experience at Lanta Resort. I trust we will have the opportunity to welcome you back to our hotel in the near future. Sincerely, Alisara Jit-aksorn & Lanta Resort Management Team!!
1 out of 5
by Mark from London

Better value elsewhete

Posted Apr 14, 2016 on Hotels
You will easily find other hotels in the area that are better value. The location at the north end of long beach is great. But the hotel is tired, the staff were rude and the air con was terrible - after five hours it had only cooled the room a few degrees.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 13, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Guangzhou, China

Great location

Posted Apr 10, 2016
Pros: Happy hour every day 3-5pm - 2 for 1 cocktails. Buffet breakfast. Right on the beach, very quiet.
Cons: Internet speed was too slow.
Location: Only 10 minutes by Tuk-Tuk or motorbike to the small town area, with plenty of restaurants and bars.
We used the hotel minibus service. They met us at the airport and drove the 2 hour journey to Ko Lanta. It has 2 ferry crossings to get from Krabi airport to Ko Lanta, so you need to allow plenty of time. The hotel is pleasant, breakfast buffet was good, plenty of choices. It has 2 main pools in the center of the complex. Some rooms also have direct access to the side pools. All in all, a great place to stay. We rented a motorbike from the hotel concierge area, very cheap - around £5 /day. Their internet service definitely needs improving, and this should be an easy thing to rectify.
3 out of 5
by Richard from Yarm

Disappointing

Posted Mar 23, 2016 on Hotels
Very disappointing hotel, management should be embarrassed. Litter, empty bottles, bin bags lying in grounds. Men hanging about supposed to be working on grounds but all they did was sit and chat and use a hose pipe on plants. Staff at reception unfriendly and uncaring, no welcome drink. In the room no hot water in shower, eventually realised flow was too low to turn heater on so needed to turn basin tap on at the same time as shower to get heater to work. Air conditioning underpowered, stayed in 5 different hotels on various islands on this holiday and this was the only disapoointing one.
3 out of 5
by Tracey from Kent

Ok

Posted Mar 20, 2016 on Hotels
Need better English speaking staff few issues we had took a long time to resolve.