Nice room - everything else just ok
Posted Oct 21, 2016
When we first arrived we were put in a room with no view, while I believe we booked a room with view. There were no other similar rooms available that day. They did move us to a new room the following day, but as a result we weren't able to repack. The second room with a Jacuzzi on the balcony was very nice and spacious. The staff was very helpful and nice, except on our third day there when we had to call to have the roomed clean, mind you this was at 4 pm. The pool and beach were nice, but seemed to be a limited number of chairs.
The main reason we wouldn't choose to stay here again was the food. There are two restaurants and we were disappointed each night at dinner. We tried both and ordered a variety of things, but the food was never worth the money. Not only that, while they provide complimentary water in the room, they charge you for water at dinner.
Comment from Hotel Management
Oct 23, 2016 by Woody, Hotel Management
Dear Khun Marvin,
Thank you for staying with us and your time reviewing our hotel.
May I take this opportunity to apology on the inconvenience matters you may faced during your stay.
Regarding to the food and beverage issue, I already pass this comment to Food and Beverage Manager for the improvement.
Once again,thank you for staying with us and we do hope to have a chance to welcoming you here again.
Front Office Manager