False marketing! Big disappointment!
Posted Feb 21, 2016 on Orbitz
Me and my husband booked Cliff beach resort for three nights, and we were really looking forward to our visit. We watched the beautiful pictures on the booking site and read about the private beach, the spa/massage with the view over the turquoise ocean and so on. We planned to relax and just enjoy the hotel with all the amenities. Turned out that we just wanted to escape the place.
The pictures on the booking sites are very old. The hotel doesn't look like the pictures at all.
There is no spa/massage in the building. When we asked the staff they told us they could arranged for a boat to pick us up and take us to the hotel owners other resort on the other side of the beach.
- Swimming/sunbathing/relax at daytime
On the Internet the hotel says they have a private beach, but that's not much of a beach, there is no way anyone could swim there. It's really shallow and rocky. If you want to take a swim you have to walk at least 500m to another side of the beach. Pool area has a gorgeous view and the pool is nice and clean but that's it. Everything is broken and falling apart. No cushions on the broken sun beds, no pool towels, no service.
Breakfast buffet is small. Not many things to chose from. Flies all over the salad.
Lunch at the pool bar was bad too. I found a small cockroach in my pizza!!! The fried food tasted like bad oil/butter, and the beer was warm.
Dinner was the best of the worst. Food tastes okay, nothing more, and it was lukewarm. Wouldn't eat there
Comment from Hotel Management
Apr 22, 2016 by Sunee, Hotel Management
Thank you Khun Lovisa for staying at our resort and for taking the time to write the review on TripAdvisor.
It was great of you to point out the positives you experienced with our nice facility with a spectacular view and nice staff, as well as all the disappointing ones. Please accept our apologies for the issues of outdated information and images on the booking websites. We welcome all constructive comments, as it helps us to get improved.
Again we appreciate your taking the time to share your experience.