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Reviews of 624 Phi Phi Palms Residence

3 out of 5
624 Phi Phi Palms Residence
17917 Moo 7 T Aonang, Ko Phi Phi, Krabi Province

Reviews

6.6
Rating 10 - Excellent. 14 out of 81 reviews" "
Rating 8 - Good. 23 out of 81 reviews" "
Rating 6 - Okay. 25 out of 81 reviews" "
Rating 4 - Poor. 11 out of 81 reviews" "
Rating 2 - Terrible. 8 out of 81 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Mel, Boston us

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The location is really good ! But the room doesn’t smell good and is really mold
Stayed 3 nights in Mar 2019
Response from Kannika on May 7, 2019
Thank you for your review

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Good for a budget stay
Good for what you pay for. Does get a bit noisy at night, in amongst all the bars. Staff very friendly and efficient.
Stayed 1 night in Feb 2019

10/10 Excellent

Maria, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, with very nice staff. The only problem is they mixed up our laundry and lost one of our shirts, and gave us someone else’s shirt by mistake. Other than this, everything was perfect about our stay here.
Stayed 6 nights in Aug 2018

10/10 Excellent

Mr. Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Decent
Stayed 5 nights in Jul 2018

10/10 Excellent

Mr. Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can’t go wrong with this hotel!
The place is nice and clean, it’s 100m from the beach. It says it can be noisey, but I didn’t experience that. The room was cleaned everyday to an excellent standard and the staff were very friendly. The WiFi was food in the room and the tv die have English movie channels and American tv shows.
Stayed 3 nights in Aug 2018

2/10 Terrible

Cayla, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we first arrived at the hotel, our room had an awful odor coming from the restroom. The shower was dirty as well. I went to ask about switching rooms because anytime you used anything in the bathroom, (shower,toilet, sink) the smell was worse. The staff was not too friendly when we asked for a new room. We ended up getting a new room that wasn’t as bad but still dirty bathroom. We ended up cutting our trip short and leaving a day early from the hotel.
Stayed 4 nights in Jan 2018

8/10 Good

Kieren

Liked: Cleanliness
In the middle of all the action
Perfect location for the party side of Phi Phi, right in the middle of all the action, the music from the bar across the pathway felt like it was in my room when trying to sleep which lasted until 3am but this was expected based on the location. The hotel was basic but clean. It was only a one night stay for myself this time so I was not expecting too much. I regularly travel to Phi Phi and based on price and my requirement to stay in this area, I would stay there again.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Room had seriously bad mold and smoke odor to it. It made me sick and I had to find another room.
Stayed 2 nights in May 2018

6/10 Okay

Riles, Vernon, British Columbia. Canada

Liked: Staff & service
It's what you should expect
It was am ok place, staff was nice. It's close to everything which is great. But can be very loud at night. Definitely not family friendly. A little pricey for what you get. Don t expect a great view either. All in all, was all I needed.
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Not worth it staying
Wish I could of cancel the reservation as I walk in
Stayed 3 nights in Nov 2017

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damp and mouldy
Do not stay here. The room was so damp that all the linens felt wet and the pillows smelled of mould. The smell was so bad that we had to use clothes as pillows instead. The beds were old and uncomfortable. Wifi didn't work in the room. Not even that cheap!
Stayed 1 night in Aug 2017

10/10 Excellent

Diego Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best places so far in Kho Phi Phi..
my trip was amazing, me and all my friends love the palce, very kind staffs, nice location , very good rooms, they help me and my friends to booking private boalt with very cheap price, they also pick all the bags at the Pier, and after check out helped again with the Bags, really apreciated my stay at Palms Residence, for sure will be back again.. very nice place for all, family , couple, work.. thank you for the nice time at Phi Phi ... Phi Phi Palms Residence

6/10 Okay

Brian

Disliked: Property conditions & facilities, room comfort
hotel under construction but good service
We could not stay at this hotel as there was too much noise from construction work. The manager quickly found an alternative hotel close by so we could continue our stay. The Palms is in a very noisy bar area but to be fair the service was excellent. We were met at the pier and helped with luggage. The hotel will be nice when finished.

6/10 Okay

Kevin, San Francisco

Liked: Cleanliness, property conditions & facilities
Prime time location if that's your cup of tea
This location is right in the thick of things in Phi Phi. Short walk to the beach and literally across the street from plenty of bars and clubs. As a solo traveler, the noise didn't affect me much as it eventually quiets down around 1AM and I did travel during low season (significantly less crowded). For solo travelers or couples looking for more of a party scene with centralized accessibility to everything on the island, I'd recommend. For a couple honeymooning looking for more privacy, you'll likely prefer the Long Beach area.

8/10 Good

Anthony, Las Vegas, USA

Liked: Cleanliness, staff & service, property conditions & facilities
I felt that this hotel provided an excellent value. It's location is good being located almost in the center of the island. It is right next to a bar that plays music at night so if you are a light sleeper and plan to go to bed before 2AM, I wouldn't stay here. It not too loud where the sound of the AC unit and your TV cannot drown it out. I didn't have any issues sleeping. The room is a good size so it takes a few minutes to cool off, about 30. It was a little difficult to locate as well. I would stay here again next time I visit Phi Phi.

4/10 Poor

Emmanouil, Stockholm

Disliked: Cleanliness, staff & service, room comfort
Club Sound !! - Go to room after 2 at night
++ : In center of nightlife and walking distance to the beaches, had help to carry luggage from pier, condition of room very good -- : Stay away if you are over 25 and of course not recommended for families. Not ANY sound isolation, you can hear people from the next rooms and bass music from the bars outside until 2 at night, floor crackling, the doors look to be very thin and lock is just a joke. At least they sould put thicker windows so that the bass and the sound is not in your ears Stayed 2 nights, no cleaning of room. Shoes left outside of the hotel. Receptionist came at 10.30 to ask if we will stay more or checkout Recommendation: find a hotel that is not in the "town" and just use the longboats to go around the island.

8/10 Good

Nicholas, Copenhagen

Liked: Room comfort
Phi Phi diving trip
Stayed 2 nights. Its a nice hote if you are there for partying and want to sleep after 2 am. Then its a really good place. if you are there with family and kids, THEN STAY AWAY. The night club 2 meters from our room is pounding loud music till 2 am. so as i said if you plan to sleep after 2 then its a perfect hotel. beds are great its within walking distance of everything. we did ask for cleaning of the room which never happened!!! besides that its a great place with a lot of different people and you can have a great chat with everyone.

10/10 Excellent

Suneet, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for bars, restaurants and the beach
Great stay - near bars and restaurants and the beach.

6/10 Okay

Norbert, Canada

Middle of all the action.
Lots of reviews complain about noise etc. What else do you expect when you are located right in the middle of all of the action on one of the best known party islands in the Andaman Sea. Yes, the music is blasting until 3am... So either join the party, or get some good earplugs or noise cancelling headphones. I would certainly stay here again, but not for more than 2 nights... As for the reviews about rude staff etc. I would be the same if I had to deal with all the drunk, out of control tourists walking around... I respect them for being as patient as they were.

8/10 Good

Kimberly, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was great except the karaoke bar next door was crazy loud.

6/10 Okay

l, Australia

Okay hotel
Location was great but if you are a light sleeper prepare to sleep late as you can hear the entertainment going on outside. Across the hotel is a Mexican bar and beside it is also a hostel and another bar. Nonetheless, this hotel is situated right in the middle of everything, close to shops and good restaurants. WiFi is not that great in the room but once you're in the lobby it's okay. The room was decent size, bed comfortable, air-conditioning good, amenities provided good although had to ask for them to clean and refill the tea/coffee and water. Reception staff can be sometimes good and sometimes abrupt. Overall an alright stay.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location!
The palms residence was just a short walk from the main beach, so very convenient. The customer service was excellent. There was a young gentleman with a sign waiting for me at the dock, so upon my arrival he escorted me to the hotel. Checkin was easy. Room was clean and cool.

6/10 Okay

Kenneth

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very overpriced don't count on getting much sleep
One of the worse hotels I have stayed in. Very overpriced for what you get. Maybe ok if your in your twenties and you like having a late night because you won't get much sleep with the nightclub right next door! Staff were terrible, apart from the guy that met us at the pier, they couldn't even look up from their phones to say hello when you walk in.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

6/10 Okay

Connor, Kingston Upon Hull

Liked: Cleanliness, staff & service, property conditions & facilities
In a great location if you want to go out partying
Smart, clean and helpful staff! Someone met us on the pier when we arrived from Ao Nang to help us with our bags which was a big help. Staff helped us book on a day trip to Maya Bay which was great. Very noisy on a night until around 2am as there is a live music bar about 20ft away from the hotel front door. We stayed two nights here. 1st night we were awoken by loud banging on the hotel front door... After 10:30pm it locks but you are given a swipe card to open it when you check in, the deposit for the swipe card is 1000baht. I can only imagine someone lost their swipe card and decided to wake everyone up in the Hotel! Other than this it is a nice hotel.

10/10 Excellent

Andrey, Novosibirsk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near party area of island
Hotel is located only 5 minutes walking to beach/party at night, however, it is not noisy.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Had a very enjoyable stay here. The room was big and comfortable. There was a slightly odd smell in it but otherwise it was perfect. Staff were friendly. There were a few good places for food nearby, including the Mexican restaurant right beside the hotel. Beach was a 5 minute walk.

8/10 Good

Benjamin, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!!!!
Staff was amazing with our three rambunctious children. They went above and beyond to make us feel comfortable and welcome. We will be staying there again next time we are in town. The only complaints we had were the lack of hot water and the noise from the bar next door at night. But without kids the noise would not have been an issue. Great location to the beach and the best restaurants on the island!!

10/10 Excellent

Marc, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Very good new room on 3rd floor, friendly helpful staff. Will stay here again next time definitely.

8/10 Good

Fong Chee Kong, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful night
I had spent 2 nights at the hotel and feels like at home. Travel Information at the reception was great with full of details for travellers. WiFi connection at hotel was good at speed too. Cleanness and peacefulness are awesome.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phi Phi Palms
Family run, nice and quiet compared to many hotels higher up on the island. Best value for money out of the three hotels I stayed at in phi phi over a week. Is right on the main strip and friendly staff.

6/10 Okay

vivian, beijing

Liked: Property conditions & facilities
Not recommended
Not worth for money at all,can find better place with cheaper price,impossible to sleep till 3am coz it close to the Main Street where the bars located.the room it self is alright but I don't like ground floor can hear a lot of noise came from outside and staff watching TV all day.

8/10 Good

Isabel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Väldigt rent och fräscht men VÄLDIGT lyhört, speciellt utifrån gatan
Stayed 3 nights in Mar 2020
Response from Bow on Mar 25, 2020
Hej Tack för de ljusa stjärnorna :) Ser fram emot din ständiga kärlek och stöd. Hälsningar, Bow...

8/10 Good

Francoise

Stayed 1 night in Jan 2020

2/10 Terrible

TETIANA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They simply didn’t settle us. Просто не поселили
They simply didn’t settle us. They stated that there are no available rooms. In exchange, we got a room in an old and dirty hotel right next to the disco. It was impossible to sleep. As the hotel wrote in response to our review, it turns out we paid too little. We booked through hotels.com at the prices we offered more than three months before the trip. No one has told us during this time that there is a problem. So be careful when booking a room at this hotel - you never know where you will live. Нас просто не поселили. Заявили, что свободных номеров нет. Взамен мы получили номер в старом и грязном отеле вплотную к дискотеке. Спать было невозможно. Как написал отель в ответ на наш отзыв, оказывается, мы заплатили слишком мало. Мы бронировали через hotels.com по тем ценам, что предлагали, больше чем за три месяца до поездки. Никто за это время нам не сообщил, что есть проблема. Так что будьте осторожны, бронируя номер в этом отеле - никогда не знаешь, где вы будете жить
Stayed 2 nights in Dec 2019
Response from Kannika on Jan 24, 2020
We apologize for our mistake. Hope you have a good day.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2019

4/10 Poor

Sergio, Nueva York

Traveled with partner
Disliked: Cleanliness
Muy sucio el baño, el lavabo no se iba el poca información ... no es lo que aparece en las fotos
Stayed 1 night in Nov 2018
Response from Toh on Dec 13, 2018
Thank you for let us know. We will fix it to be better.

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Toh on Nov 9, 2018
Thank you for your review:)

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2018

8/10 Good

Elisabeth

Liked: Staff & service
Disliked: Room comfort
Helt OK hotell i forhold til prisen. Håndklær og sengetøy er godt brukte, og føltes litt skittent. Hyggelig personale. Hotellet ligger rett ved siden av en bar, så mye støy og bråk frem til 02:30. Fint om man ønsker å feste hver kveld i løpet av oppholdet, men om man ønsker en rolig kveld hadde jeg valgt et annet hotell
Stayed 1 night in Mar 2018

8/10 Good

Erika B

Liked: Cleanliness, staff & service, property conditions & facilities
Funcional
El hotel esta céntrico, pero había mucho ruido en la noche debido a los bares que lo rodean. Sólo incluían una botella de agua.
Stayed 1 night in Dec 2017

8/10 Good

renata

Liked: Cleanliness
Stayed 1 night in Jul 2017

2/10 Terrible

Theodora

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
À FUIR !
Chambre sale non lavée, salle de bain dégageant une odeur répugnante . La chambre regorge de cafard et de puce de lit. Nous demandons à changer de chambre. Une dame vient enlever un cafard et vide une bombe de parfum dans la salle de bain. L'air devient irrespirable nous pouvons enfin changer de chambre. De plus nous avons payé pour une vue sur l'océan l'hôtel nous indique qu'il n'existe pas de vue sur l'océan dans cet hôtel .
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
ビーチに近い！
ビーチには徒歩圏内で周りに飲食店もたくさんあるので立地はいいと思います。 隣にバーがあって夜遅くまで賑やかな音が聞こえてきます。
Stayed 1 night in Jun 2017

8/10 Good

lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel fraquíssimo
Decepção total, procurei na internet um local pra dormir com o mínimo de higiene e conforto, mas o que tivemos foi um hotel com banheiro cheirando a esgoto, chuveiro com refluxo de água do ralo. Realmente decepcionante, as fotos não condizem em nada com a realidade. Não costumo falar mal de estabelecimentos, mas esse realmente foi péssimo.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia
A localização do hotel é excelente para quem quer curtir a noite de Phi Phi. Os Staffs são extremamente gentis e preocupados em ajudar.

6/10 Okay

Verified traveler

10/10 Excellent

Willisch

Liked: Cleanliness, property conditions & facilities, room comfort