Amazing views and location, bad staff
Posted Dec 2, 2016
Would not stay here again. If you are used to 5 star hotels and resorts, this is not the place for you. If you have been staying in backpacker hostels and 3 star resorts, it would be considered amazing. The whole point of paying that extra money when you book a room, is for the little extras and overall experience, which we did not get at all. For starters, we reached the lobby area and the staff IMMEDIATELY asked what we had organized in regards to our transportation to our next hotel or location tomorrow morning. Already felt rushed out from an exhausting trip! It completely ruined my stay from then on. All I could think about was, these people just want us out, and couldn't relax. Staff are not talkative or smiley at all. Didn't ask how we were, how our trip was, just cold, nothing.
Asked to have our room cleaned 3 times before it was done. I like the way they clean the rooms though. Folded our clothes etc.
Rooms and views, amazing. Can't complain. Location was the best, in the clean part of the island. Many places to eat nearby.
Overall it's a great complex, just needs to change the staff and I would give it 5 stars
Comment from Hotel Management
Dec 6, 2016 by The Manager, Hotel Management
Dear Ms.Mari ,
Please allow me an opportunity to introduce myself, my name is Hathaithip , and i am the the manager of the Houben Hotel . The guest service team has advised me of the service you received during the stay with us . First I would like to thank you very much for your kind mentioned to the room and view that it could amaze you but I would like to sincerely apologize for the above mentioned . I would like to inform you that they normally do work hard to make sure the guests would receive the best service and comfortable stay . So please accept our apologize once again if our team didn't work hard enough to reach your expectation . Your comments are highly appreciated and certainly we will use them for our improvements . We are thankful to having you stay at our hotel and looking forward to your next visit to the Houben again.