Ratings based on 563 Verified Reviews

4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Nice hotel near city centre

Posted May 30, 2017
Excellent little hotel, 5 minutes walk from central Square. Doesn't look much from outside, only a doorway, opens into a corridor where reception is. Don't let this put you off. Staff were very helpful and room was very clean and had everything you need for a short break. Would recommend it to family and friends
Comment from Hotel Management
Jun 18, 2017 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for choosing and staying with us. We work hard to make our guests happy and appreciate your feedback! We are very grateful for your review. Best Regards,
3 out of 5
by A verified traveler from UK

You get what you pay for.

Posted May 9, 2017
Pros: The price and the location. Also had air conditioning and minibar which is a bonus for the price.
Cons: Our room was in need of maintainance. A number of things were broken and had not been repaired. The beds weren't the most comfortable.
Location: City Square and Jewish quarter are nearby. Also must visit Auchwitz and the salt mines. Eating out is very cheap in Kraków.
This hotel is in an excellent location within walking distance of the town square. The hotel is very well priced and is clean and tidy. But be aware, it is basic.
Comment from Hotel Management
May 31, 2017 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for staying with us. I am sorry for any inconveniance during your stay. Your feedback will help us to eliminate defects for the next guests. Best Regards.
2 out of 5
by Emily

Don't bother

Posted Mar 19, 2017 on Hotels
Uncomfortable beds. Poor curtains, had to pay to use nespresso supplied in room, noisy, rude staff
Comment from Hotel Management
Mar 23, 2017
Dear Emily, Thank you for choosing us. You stayed with us only one night.I am sure that if you were with us longer you would be convinced of the quality of our services. Of course everyone has the right to make their own assessment but I am convinced that the other positive reviews of our hotel emphasize that our staff is kind and helpful, the furnishings in the rooms are adequate and the beds match the requirements of our guests. Sincerly, Dominika Michniewska Hotel Manager
5 out of 5
by Paul

Warm and cosy

Posted Mar 12, 2017 on Hotels
Fab little hotel warm and cosy 5 minute walk to main square.. we will be returning
Comment from Hotel Management
Mar 17, 2017
Dear Paul, Thank you very much for your staying at Aparthotel Pergamin. We are grateful for your positive opinion. It will be pleasure to host you in our hotel during your next stay in Cracow. Best Regards! Dominika Michniewska Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel old but nice

Posted Mar 10, 2017
Had a good break staff were good and helpful hotel is a bit old but still good value
Comment from Hotel Management
Mar 19, 2017 by Dominika, Hotel Management
Dear Guest, We would like to thank you for your kind review. In particular thank you for appreciating our staff and atmosphere which we try to create that each of you can feel with us like at home. Your satisfaction is our greatest reward. I hope that we will see in future. Sincerly!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to the centre

Posted Mar 7, 2017
Pros: close to centre
Very nice small hotel, breakfast was very good value for money
Comment from Hotel Management
Mar 10, 2017 by Dominika, Hotel Management
Dear Guest, Thank you for staying with us and your feedback! It is nice to hearing that your stay was enjoyable! It will be pleasure to host you in our hotel again. Sincerly!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wool, Dorset, UK

Great location

Posted Mar 4, 2017
Pros: Location and value for money
Cons: N/a
Location: Close to main square in old town with many lovely restaurants and bars. A trip to the Salt Mines, Autswitcz and Schindlers factory is a must.
The hotel is clean, comfortable with very friendly staff. It is within very easy walking distance of the main square in the old north town ans is on a tram route. We hope to return to Krakow and will be staying at this hotel again.
Comment from Hotel Management
Mar 10, 2017 by Dominika, Hotel Management
Dear Guest, Thank you for staying with us and your feedback. It is nice to hearing that your stay was enjoyable and you are satisfied with our services. I hope that we will see on the future Sincerly!
3 out of 5
Recommended
for Everyone
by A verified traveler

excellent location

Posted Mar 1, 2017
First impression very good, however the fridge didn't work and I asked for it to be replaced which it wasn't and milk went off! No milk in rooms. One night people walked in from the steet for a room, they were making so much noise, shouting banging doors, going in and out of the room keeping everyone awake from 1 -4 am! Staff did not ask them to be quiet! Minor problems in the scale of things but I think although very pleasant, staff need to be more aware of guests requests!
Comment from Hotel Management
Mar 8, 2017 by Dominika, Hotel Management
Dear Guest, Thank you for staying with us and your feedback. I want to ensure that the requests of our guests are met as far as possible in the shortest possible time, as evidenced by the satisfaction of other guests in the reviews. Also I wish to emphasize that the receptionist always react to the incorrect behavior of visitors. I hope that your next stay in Krakow will more successful. Best Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Small & cosy central hotel

Posted Feb 27, 2017
Pros: Comfy beds, great location & very reasonably priced!
Location: 5/10 minute walk into the Main Square (Old Town), lovely city with plenty of great bars & restaurants.
Fantastic for the price & central location - 5/10 minute walk from the main square & central train station (Krakow Glowny - very easy access from the airport). Friendly, multilingual staff - easy & quick check-in. Only downside - it's quite noisy, both from the corridors & trams which run until the early hours of the morning along the street the hotel is on. Other than this - really pleased!
Comment from Hotel Management
Mar 1, 2017 by Dominika, Hotel Management
Dear Lucy, Thank you for staying with us and your feedback! It is nice to hear that your stay was enjoyable. It will be pleasure to host you in our hotel again. Best Regards!
5 out of 5
by Lorraine

Ideal location in Kraków ,great value

Posted Feb 18, 2017 on Hotels
Very central great value
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us and your high review! I hope that your stay was enjoyable. We welcome you in future! Best Regards, Dominika Michniewska - Hotel Manager