Ratings based on 713 Verified Reviews

3.9 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Bromsgrove, UK

Enjoyed stay at the hotel and good location

Posted May 11, 2017
Pros: The hotel staff are very helpful and pleasant and we had a very comfortable stay.
Cons: The restaurant was excellent and the food was very good, although not very hot at times, perhaps a microwave installation would help.
Location: Location to the old town and market square was good and easy walking to all areas.
The hotel is currently undergoing a refurbishment which was not completed when we stayed there, 3rd May through to 10th 2017, although this did not cause us any inconvenience. First impression of the refurbished interiors to the hotel were good, although there were many aspects of poor quality finishing, possibly rushed, which I would assume will be corrected before the total refurbishment is accepted by the hotel. We very much enjoyed our stay.
Comment from Hotel Management
May 14, 2017 by Manager, Hotel Management
Dear Paul, Thank you for choosing our hotel and for your nice review. The satisfaction of our Guests is our top priority and we always try to meet their wishes and requirements. I am glad that you enjoyed your stay and we are looking forward to having you again in the near fuutre. All the best, Iwona Sulikowska Hotel Manager
3 out of 5
by A verified traveler from Yorkshire, UK

Close to the main tourist centres.

Posted Apr 29, 2017
BW Old Town was not ready for guests. Construction was noisy and inconvenient, room not fully operational. Great reception staff; friendly & helpful.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Dear Pat, Thank you very much for your kind words about our staff. It is very important for us ! Once again we are very sorry for any inconvenience resulting from the extended renovation of our hotel. We hope that despite the bad experience you will understand visit us again. Best regards, Iwona Sulikowska, Hotel Manager
1 out of 5
by A verified traveler from J

should not have opened

Posted Apr 29, 2017
We arrived in the middle of a refurb . The hoyel had no facilities only a room. No telephone . Wifi. TV. Bar or restaurant. I'm sure it will be fine when it's finished but they should not have opened for business . Dangerous and unwelcoming
Comment from Hotel Management
May 10, 2017 by Manager, Hotel Management
Dear Mandy, Once again we are very sorry for any inconvenience resulting from the extended renovation of our hotel. We hope that despite the bad experience you will visit us again. Best regards, Iwona Sulikowska, Hotel Manager
2 out of 5
by A verified traveler

Hôtel not fully renovated and staff not trained.

Posted Apr 26, 2017
This hotel is not ready to welcome clients. The TV was not working No phone in the room No shower get in the shower room The breakfast was cold Only one towel in the bathroom. The room was cold Many workers around, drilling early in the morning. I have email an email of feedback and it has not been acknowledged. Many more. I will not recommend this hotel.
Comment from Hotel Management
May 10, 2017 by Manager, Hotel Management
Dear Guest, Once again we are very sorry for any inconvenience resulting from the extended renovation of our hotel. We hope that despite the bad experience you will visit us again. Best regards, Iwona Sulikowska, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, New Zealand

Great hotel close to Old Town

Posted Apr 22, 2017
Easy access to where we needed to be. They were in the middle of a major renovation and we needed to use stairs as there was no lift however were extremely helpful. Room was exactly as shown in the picture.
Comment from Hotel Management
May 10, 2017 by Manager, Hotel Management
Dear Jay, Thank you for your comments and I am pleased that you had a good stay overall. We truly apologize for any inconvenience during your stay connected with our renovation. We hope to be able to welcome you back in the future. All the best, Iwona Sulikowska Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and helpful staff.

Posted Apr 17, 2017
Location: Old Town is an easy walk. Close to Wawel Castle
The hotel was under renovation so some facilities were not available. Overall, it was a great spot to stay and was walking distance to the train and bus station.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Dear Peg, I appreciate your feedback about our hotel. I am so happy to hear that our location and staff met your needs and expecations. We look forward to welcoming you back soon! All the best, Iwona Sulikowska Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hallidax West Yorkshire

Xmas market trip

Posted Dec 20, 2016
Pros: Well situated for the square and lovely big rooms with really comfy beds
Cons: Maybe keep the bar open till 12pm
Location: The location couldn't be better
Had an excellent stay in Dec 2016 for 5 days great place lots to see and the people are so friendly .
Comment from Hotel Management
Jan 4, 2017 by Manager, Hotel Management
Dear Guest, Thank you very much for your review. I am happy that you enjoyed yours stay with us Our location is definitely one of the things we are proud of about our hotel. We are so lucky to have a hotel in the heart of Krakow. Thank you and look forward to seeing you soon. Iwona Sulikowska Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location

Posted Dec 16, 2016
Pros: Location
Cons: Older part needs renovating
Location: Great Christmas market & very interesting underground museum of the city
Part of this hotel is very dated and rooms though large in the old part very dreary however believe they are due to be renovated in 2017? Upgraded to room in new part & although smaller much nicer. Breakfast buffet was OK
Comment from Hotel Management
Dec 22, 2016 by Manager, Hotel Management
Dear Guest, Thank you very much for your kind comments and choosing our hotel. I want you to know that this December we will start to renovate all of the rooms in older part of our hotel , lobby and our restaurant - everything will be completly different so I hope to see you again in the near future. All the best, Iwona Sulikowska Hotel Manager
4 out of 5
by A verified traveler

Well placed hotel

Posted Dec 13, 2016 on Hotels
Great stay in Krakow, hotel well placed for restaurants, bars and places of interest. Close to train station for easy transfer from airport. Breakfast the only disappointment but overall I would return definitely. Krakow well worth a visit and very economical as well
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for staying with us. We truly appreciate your positive opinion. I apologize for your bad experiance during the breakfast. Please note that this information has been passed on to our concerned staff. We hope to be able to welcome you back to us very soon. All the best, Iwona Sulikowska Hotel Manager
5 out of 5
by A verified traveler

Very clean and great location.

Posted Dec 10, 2016 on Hotels
We have been to krakow 4 times and have always stayed in this hotel. It is clean and conveniently located for the old town. Great variety of pubs and restaurants nearby.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing our hotel 4 th time is is really importand for us and for positive comments about our services. Indeed, our location is very close to interesting attractions in Krakow. Soon we will renew our hotel, we invite you next year to evaluate our new look. All the best, Iwona Sulikowska, Hotel Manager