The staff was excellent.
The hotel arranged the tour to both Auschwitz and to the salt mine which left on time and returned on time unlike the complaints on internet.The hotel is near the Barbican on a shopping street, was able to recommend nearby restaurants popular with residents of city and directed me to the annual Perogie festival. It is walkable to all areas of interest with the possible exception of Schindlers factory which is rather remote.
The hotel has character, is small, business friendly and is favored by Polish tourists. It has excellent breakfast. The hot water in shower can be tepid but is not cold. It is fair priced and rooms in back are quiet.