Ratings based on 250 Verified Reviews

4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Preston

Convenient location

Posted Mar 12, 2017
Pros: Pleasant location.
Cons: I was amazed that there was no privacy glass in the gents toilet in the reception area. The blind was flapping in the wind.
Location: Hotel is in the Jewish quarter. Lots of historic buildings. The river is not far away.
The Regent hotel is an old building located in the Jewish quarter of Krakow. It takes about 15 minutes to walk in to the centre of the old town. The area was reasonably quiet and felt safe. Our room was spacious and clean. Breakfast was adequate but nothing special.
Comment from Hotel Management
Mar 15, 2017 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your thoughts regarding your recent visit. We would be glad to welcome you again. Kind regards, Malgorzata Badocha
5 out of 5
Recommended
for Everyone
by A verified traveler from wales

Lovely location , very friendly staff.

Posted Mar 10, 2017
Lovely location and very friendly staff. Hotel staff couldn't do enough for us regarding trams and local locations. Food was to a good standard even though the choice is limited.rooms cleaned every day. The cleanliness of the hotel is good . Would recommend it to any one
Comment from Hotel Management
Mar 15, 2017 by Manager, Hotel Management
Dear Guest, Thank you very much for your kind review. We are happy to learn how much you enjoyed your stay with us. We hope to see you again. Kind regards, Malgorzata Badocha
5 out of 5
Recommended
for Everyone
by A verified traveler from Bungay uk

lovely hotel

Posted Feb 18, 2017
A lovely hotel, great position walking distance for sightseeing, lots of good restaurants around. Helpful staff, the hotel was very clean and well looked after, plenty to choose from for breakfast. Would definitely recommend this!!
Comment from Hotel Management
Feb 22, 2017 by Malgorzata, Hotel Management
Dear Guest, Thank you very much for your wonderful feedback. We are pleased to read that you were happy with our location, cleanliness and good breakfast. We hope to see you again. Kind regards, Malgorzata Badocha
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 25, 2016
Nice hotel close to bars and restaurants within walking distance of town and museums nothing too much trouble for staff
Comment from Hotel Management
Dec 29, 2016 by Malgorzata, Hotel Management
Dear Guest, We thoroughly appreciate your friendly compliments. We look forward to welcoming you back soon. Kind regards Malgorzata Badocha
5 out of 5
by A verified traveler

Good base hotel.

Posted Dec 14, 2016 on Hotels
We thoroughly enjoyed our stay at the hotel. Great access to the city centre and places of interest. Everything was fine except for the Saturday night when it was very nosey outside until way into the early hours (3am). It was -8 outside so surprised at the amount of shouting and drunk people hanging round on the roads around the hotel. Although there are a few bars near by. Beds were lovely and comfortable. Staff very pleasant. Breakfast was basic but fine for a day of sight seeing. Would recommend this hotel but maybe ask for a room at the back of the hotel if you're staying in the summer or over the weekend. Enjoy!
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your great review. It is fantastic to hear that you enjoyed your stay with us. I am very sorry that the street noise disturbed your sleep. Unfortunately, it is something we can not control. We hope you will visit us again. Kind regards Malgorzata Badocha
4 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Friendly Hotel. First day we could not stay because Hotel was overbooked and they accommodated us in another nearby Hotel but they did ask us first and we agreed and they gave us a free bottle of wine.Reception staff and Mnager were all very good.Our stay was enjoyable and the location of the Hotel great especially for eating places and pubs.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Dear Guest, I was happy to read your kind words following your recent stay with us. I am really sorry for relocation you to another hotel on your first night and thank you very much for your understanding in this matter. We look forward to welcoming you back. Kind regards Malgorzata Badocha
1 out of 5
by A verified traveler

Bait and Switch?!

Posted Nov 30, 2016 on Hotels
Having booked the Hotel Regent, upon arrival I was told that a tour group had overbooked, and we were moved to a "sister" hotel: the Best Western Old Town Krakow. VERY disapointed. Wanted to stay in the Jewish District in a boutique hotel. If I'd wanted to stay in a Best Western, I'd have booked there first :(
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Dear Guest, We are truly sorry for relocating you to another hotel. We will try to improve our reservation system to avoid such situations in the future. Kind regards Malgorzata Badocha
5 out of 5
by A verified traveler

Conveinient and clean.

Posted Oct 22, 2016 on Hotels
Overall good stay , staff superb organised trips and transfers no problems. Hotel spotlessly clean. Wi - Fi non existent unless in foyer, could do better. Area good for authentic feel of krakow.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your kind feedback. We are glad to know that you enjoyed your time with us. We hope to welcome you back again. Kind regards Malgorzata Badocha
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham England

Lovely hotel

Posted Oct 17, 2016
What a lovely hotel and in a great place for bars and restaurants. Nice walk to the old town and places of interest. Hotel staff are very friendly and helpful, we booked are trips through them, nice and easy. I would recommend this hotel to anyone. One tip if your looking for a restaurant try and make a reservation before hand as they get very busy.
Comment from Hotel Management
Dec 16, 2016 by Malgorzata, Hotel Management
Dear Guest, Thank you so much for your kind review and 5 star rating. Your compliments are highly appreciated. I hope you will visit Krakow again and stay at our hotel. Kind regards Malgorzata Badocha
4 out of 5
by A verified traveler

Posted Sep 18, 2016 on Hotels
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your great rating. We look forward to see you again. Kind regards Malgorzata Badocha