Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Seattle, Washington

City Center Adventure

Posted Sep 9, 2016 on Orbitz
Pros: Location, because I could walk to see and experience life in city.
Cons: If I had my choice I would replace some of the chairs in area off lobby with ones that have higher backs. This is my personal preference for chairs.
Location: There are monuments near by such as on to Catherine the Great and to Kuban Cossaks. Sundays main street, where hotel is, is closed and musicians play
Hotel is located in center of city. There are parks, nice restaurants and even larger shopping center and theater. Large shopping mall only 20 minute brisk walk from hotel.
Comment from Hotel Management
Sep 29, 2016 by vkorotkova, Hotel Management
Dear Mark, Thank you very much for staying at our hotel in Krasnodar and taking the time to share your detailed feedback! We highly appreciate your opinion and it is a pleasure for us to know that your stay was comfortable and the location was convenient for you. We work hard to assure that every guest is satisfied. You can count on us! Best regards, Natalia Koneva General Manager Hilton Garden Inn Krasnodar
5 out of 5
by Alexander from Münster

Posted Jul 23, 2016 on Hotels
sehr freundlich und komfortabel
Comment from Hotel Management
by General Manager, Hotel Management
Dear Alexander, Thank you very much for your positive feedback! We work hard to make your stay comfortable. You can count on us! We will be glad to welcome you back at Hilton Garden Inn Krasnodar! Kind regards, Natalia Koneva General Manager Hilton Garden Inn Krasnodar
5 out of 5
by A verified traveler

좋습니다

Posted Mar 23, 2016 on Hotels
깔끔하고 넓은객실 좋습니다 조식도 괜찮은 편이에요
Comment from Hotel Management
May 28, 2016 by Korotkova, Hotel Management
Dear Guest, Thank you very much for choosing our hotel in Krasnodar and your nice positive feedback! It is a pleasure for us to know that you enjoyed your stay. We do our best to create wonderful travel experience for every guests. You can count on us! We will be glad to welcome you back at Hilton Garden Inn Krasnodar. Best regards, Natalia Koneva General Manager Hilton Garden Inn Krasnodar
5 out of 5
by A verified traveler

힐튼가든 추천합니다.

Posted Mar 21, 2016 on Hotels
전체적으로 만족합니다. 방도 크고 시설이 깨끗합니다. 위치도 시내 중심가라서 좋구요. 다음에도 방문의사 있습니다.
Comment from Hotel Management
May 28, 2016 by Korotkova, Hotel Management
Dear Guest, Thank you for choosing our hotel in Krasnodar and nice feedback. We appreciate your opinion and we are happy to know that we managed to meet your expectations. We do our best to make sure that your stay is comfortable. You Can Count On Us. Guaranteed. We are looking forward to welcoming you back at Hilton Garden Inn Krasnodar. Sincerely, Natalia Koneva General Manager Hilton Garden Inn Krasnodar
5 out of 5
by OLIVIER from Charleville MEZIERES

Notting to say, IT was perfect

Posted Mar 6, 2016 on Hotels
Great Hotel , Great place
Comment from Hotel Management
Mar 10, 2016 by Korotkova, Hotel Management
Dear Oliver, Thank you for taking time to share your positive experience at our hotel! It is a pleasure for us to know that your stay was nice and memorable. We highly appreciate your feedback and do our best to make sure that you are happy at our hotel. We hope you will consider staying with us in the future. You Can Count On Us. Best regards, Natalia Koneva General Manager Hilton Garden Inn Krasnodar
4 out of 5
by A verified traveler from Dallas

Business trip to Krasnodar

Posted Mar 3, 2016
Pros: Location, staff, room details
Cons: Richer breakfast
Location: Best location in the city
Very nice hotel. The location is almost perfect close to the main squares in Krasnodar. The staff are very nice and professional
Comment from Hotel Management
Mar 5, 2016 by Victoria Korotkova, Hotel Management
Dear Guest, Thank you for taking time to share your positive experience at our hote! We highly appreciate your feedback. We are pleased to know that you liked our hotel and staff. Our breakfast complies with the Hilton Garden Inn brand standards. We hope you will consider staying with us in the future. You can count on us! Best regards, Natalia Koneva General Manager Hilton Garden Inn Krasnodar
5 out of 5
by Elena

Posted Feb 23, 2016 on Hotels
Отличное месторасположение. Персонал приветливый. Чисто, приятно, вкусно)
Comment from Hotel Management
Feb 25, 2016 by Korotkova, Hotel Management
Уважаемая Елена, Большое спасибо за замечательный отзыв! Нам очень приятно, что Вы отметили достоинства нашего отеля и старания персонала. Мы постараемся и в дальнейшем радовать Вас безупречным обслуживанием. Ждем Вас снова в отеле Hilton Garden Inn Krasnodar! С уважением, Наталья Конева Генеральный менеджер Hilton Garden Inn Krasnodar
5 out of 5
by Jakub from Warsaw

Best in town

Posted Feb 23, 2016 on Hotels
Spotless experience. Certainly the best in town.
Comment from Hotel Management
Feb 26, 2016 by Korotkova, Hotel Management
Dear Jakub, Thank you for taking time to share your positive feedback about your recent stay at Hilton Garden Inn Krasnodar! It is a pleasure for us to know that we managed to create nice and memorable experience for you. We do our best to make sure that your stay is comfortable. Looking forward to seeing you again at our hotel! Best regards, Natalia Koneva General Manager Hilton Garden Inn Krasnodar
4 out of 5
by Francesco from Milano

In Russia

Posted Feb 11, 2016 on Hotels
Hotel buono per gli standard russi. Al di sotto degli standard Hilton. Due ore e mezza per cenare con il ristorante semi vuoto.
Comment from Hotel Management
Feb 15, 2016 by Korotkova, Hotel Management
Dear Francesco, Thank you for choosing our hotel and taking time to share your experience. Your opinion is very important for us as we continiously strive to improve the quality of service. We'll take into consideration your comments. Hope to see you again at Hilton Garden Inn Krasnodar! Best regards, Natalia Koneva General Manager Hilton Garden Inn Krasnodar
4 out of 5
by A verified traveler from Bellevue

Not as helpful as I expected.

Posted Feb 10, 2016
Pros: location, breakfast
Cons: see above
Location: central in the city.
We booked 2 nights, but our business was delayed and needed an additional night. We called from across town to extend, but were told that we could not get the same rate unless we booked online. Unfortunately we were in a location without internet service. We explained, but they were insistent. Eventually we return to hotel and got the same story. We sat in the lobby, went online and booked at the lower rate. Then waited for the reservation to come through to the front desk and checked in. This was ridiculous and turned an otherwise pleasant stay into a poor memory. We asked three times to speak to the manager about this, but never did receive so much as a phone call. Definitely not the level of service I expect form a Hilton.
Comment from Hotel Management
Feb 22, 2016 by V. Korotkova, Hotel Management
Dear John, Thank you for choosing our hotel and taking time to share your experience. We appreciate your opinion and apologize for any inconvenience caused. We hope that generally we managed to meet your expectation. We try to do our best to make sure that all our guests are happy. We'll be glad to see you again at Hilton Garden Inn Krasnodar. Best regards, Natalia Koneva General Manager Hilton Garden Inn Krasnodar