Ratings based on 146 Verified Reviews

4.0 out of 5
93% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay

Posted Jan 31, 2017
The hotel staff were very courteous and professional
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2016 on Hotels
4 out of 5
by Julia from Hertfordshire

Like visiting an old friend!

Posted Aug 2, 2016 on Hotels
Visiting the area and the hotel for the third time for some friends' birthday celebrations in Krefeld. Easy journey from Dusseldorf International to Krefeld. Nice, quiet location, great grounds, very good staff, nice food. Only 'minus' (small one!) is that the rooms are in need of updating - the decor throughout is rather dark and dated. Will definitely be back, though.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Guest, I very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback. I will share your positive ratings and comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards André Obiglo
4 out of 5
by Didier

Very clean

Posted Jul 4, 2016 on Hotels
Clean hotel
4 out of 5
by Alicja from Brussels

mercure, krefeld

Posted Jul 1, 2015 on Hotels
It was a pleasure staying. Everything was perfect. My only complaint was paying for parking at 10 euros per day. Parking should be free to residents.
Comment from Hotel Management
Nov 23, 2015 by Andre, Hotel Management
Dear Mrs Alicja, We very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback. I will share your positive judging with our team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Obiglo Assitant General Manager Mercure Parkhotel Krefelder Hof
5 out of 5
by A verified traveler

Very nice hotel

Posted Feb 27, 2015 on Hotels
It is a very nice hotel. My room was big enough for me, for two people a little cramped. The shower stall is a little small and the drainage in the sink did not work well. What Instead of having liquid soap/shampoo dispenser by the sink and in the shower, in addition to a piece of soap and two tubes of extra conditioning shampoo and shower gel, however NO body lotion. There was confusion that my rate had included breakfast. I had NOT paid for breakfast when I booked and paid for the accommodation. It got confusing, when I DID have breakfast and then once or twice had to pay. I paid the waitress in cash, she never gave me a receipt and did nOT return to give me the 2 Euro change. It was my fault, I should have gone after her and request a receipt. She considered the 2 Euros a tip, I assume.
Comment from Hotel Management
May 5, 2015 by Andre, Hotel Management
Dear Mercure Guest, Thank you for taking the time at the check out to tell us about your experience at the Mercure Parkhotel Krefelder Hof. I am sorry that your experience did not meet your expectations in every situation; please allow me to express my sincerest apologies. I apologize for your experience during the breakfast. Please rest assured that normally every guest a receipt and his change gets. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, André Obiglo Assitant General Manager Mercure Parkhotel Krefelder Hof
4 out of 5
by Juergen from Austin, Texas, USA

Overall just missed being a great place.

Posted Feb 27, 2015 on Hotels
The room was certainly adequate and very clean; unfortunately a very nice stay was spoiled by four (4) issues: 1. Shower water was not adjustable to stay a single temperature it was either burning hot or ice-cold. 2. Although my sister's room was to include breakfast, which the dining room staff confirmed, she was charged for it in the end, unfortunately no choice but to pay it. 3. Unused parking ticket was not scanned for the use and we were charged an extra day. 4. Improper change was given when cash payment was made. Our stay was great at the hotel and these items all basically occurred at the end of our stay leaving a somewhat bad taste.
4 out of 5
by A verified traveler

Great Krefeld hotel

Posted Feb 19, 2015 on Hotels
Mercure's are almost always nice, this one is no exception. Rooms are typical European - small. But bed is above average for Europe, nice TV and minibar, washroom was nice. The neighborhood is great... setback from the road a bit, but a Kaisers grocery store an easy walk away, great to get snacks etc. Internet on lobby computer is slow and printer was sketchy... did not try the in-room wifi. If visiting in the summer you can ask for a room with air conditioning.
Comment from Hotel Management
May 5, 2015 by Andre, Hotel Management
Dear Mercure Guest, We very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback. I will share your positive judging with our team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Obiglo Assitant General Manager Mercure Parkhotel Krefelder Hof
5 out of 5
by Elena from Malta

A Good Hotel

Posted Nov 20, 2014 on Hotels
Delicious breakfast, friendly staff, clean rooms. Slightly out of the way for Messe Dusseldorf, but otherwise ok.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Montreal, Canada

Great hotel and amazing service

Posted Jul 13, 2014
Pros: Service
Cons: Please, change the carpets!
Location: Was there for work, didn't really look around. It's close to Dusseldorf though...
Visited Krefeld for a work meeting and only spent 2 days there. Service was amazing from check in to check out! Breakfast is great, restaurant is ok for lunch and dinner. Nice bar to have a drink and watch the game! Rooms are a bit small and not really at the taste of the day but very comfortable and clean.