we booked a family room (2 double bedded), to our disappointment, it was sold to other guest. So, what hotel.com claimed in the email that our room is guaranteed and no need for confirmation was not true at all. The hotel gave us two rooms instead (luckily there were still rooms available). One room we entered, it was smelly, we found out that the smell came from the bedsheet and the pillow case (obviously,the cleaner just made up the room without having the said items changed). The other room the toilet flush reservoir did not function.
We complained, and immediately we were given another upgraded rooms. Hmm, the toilet's flush tank was not working in one of the rooms but the other was ok. Tired of complaining so we just make do what we had. Luckily its just a one nite stay. The good thing about this hotel was the distance to Perhentian Island's bound Jetty. It just a five minutes walking distance.