Good Location, but staff is ill-informed
Posted Feb 13, 2017
Nice location. Nearby to Go KL Bus Stop. We booked Junior suite, and I suppose it was actually for juniors itself. Jacuzzi didn't have hot water, and used to take around 25 minutes to fill. Same with the shower (sometime hot water was just warm). Room is super tiny. Bathroom is large. Noise from the below LRT is annoying (despite we being on top floor).
Some were extremely kind, smiling and supportive, but they were less-informed about the geography and transportation. For eg: we took an LCCT (Bus) from Klia 2 to KL Sentral, then LRT to Masjid Jamek, then walked with our luggage to hotel.
No complaints for that, since we never asked for help. But thereafter, we asked every other day for other better options to go to Klia/Klia 2, and they gave options like Grab, Taxi, KL Sentral, etc. However, on the last day there was one staff who somehow recollected that the Bus stop is just next door. I counted, it's exactly 20 steps right from the hotel. Star Service takes directly to KLIA/KLIA2 no stops once moving. This USP was never known to the staff. I had some friends who left a day early taking a grab, but this would had been a much cheaper and better option than that, if we were informed well.
However, I was pretty pleased with this hotel, since we used it just to sleep and shower. Can be good for backpackers, and also for young travellers. Everything is walking distance. We walked to Twin Towers, Sultan Samad Building, Little India, Petalling Street. Great location and staff.