Ratings based on 287 Verified Reviews

3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Low standard for a 4 star hotel

Posted Dec 29, 2016
I would say it looks n ve a standard of a 3 star hotel rather than a 4 star. My room bedsheet is dirty. N when we sleep our body is very itchy. Hubby found a cig butt on te floor next to the bed. We purposely did not pick it up n ask the hskeeping to clean our rm. When we r bck to our surprise, the cig butt is still ther. This shows tt they didnt even vacuum te floor. Breakfast not so good. Slow in topping up.
Comment from Hotel Management
Jan 4, 2017 by Area GM, Hotel Management
Dear Guest, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We are most concerned to hear that your recent stay with us fell short of your expectation. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Christina Toh Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2016
Would definitely be back once the construction outside the hotel is completed. Got a room with construction scaffolding as a view and hotel was quick to oblige to a room change.
Comment from Hotel Management
Jan 4, 2017 by Area GM, Hotel Management
Dear Guest, Greetings from Dorsett Kuala Lumpur! Thank you so much for staying with us and we truly appreciate your wonderful review on your stay experience with us. Me and my team is looking forward to your return stay for another remarkable Dorsett experience. Thanks & warm regards, Christina Toh Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Free upgrade to junior suite

Posted Dec 20, 2016
Pros: Bed was super comfortable. The internet access was excellent.
Cons: The sofa in the living room could be adjusted to face the television directly.
Location: Shopping at Fahrenheit 88, Pavillion KL
Check-in was delayed but staff was friendly and offered us a free upgrade from Dorsett King to Dorsett Suite. The room was clean and spacious, not to mention the fact that the room has high speed internet access. :)
Comment from Hotel Management
Jan 4, 2017 by Area GM, Hotel Management
Dear Guest, We are delighted to hear that you have enjoyed the location of our hotel, our newly renovated room and wi-fi service. We have also taken note of your constructive feedbacks on our check-in service which we will constantly improve to enhance our service levels as expected by our valued guests like your good self. We hope to have the opportunity to welcome you back again for a more seamless stay. Thank you & warm regards, Christina Toh Area General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Not bad

Posted Dec 17, 2016
But room rate if could hv long term flat rate will be excellent.
Comment from Hotel Management
Dec 21, 2016 by Area GM, Hotel Management
Dear Guest, Thank you so much for staying with us and please do let us have more details of your feedback via our generic email at our website. We look forward to have you stay with us again! Thank & warm regards, Christina Toh Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Fantastic Hotel

Posted Dec 14, 2016
Fantastic!!!! Wonderful staff, clean environment. Excellent room service.
Comment from Hotel Management
Dec 16, 2016 by Area General Manager , Hotel Management
Dear Guest, Thank you so much for staying with us and we greatly appreciate this sweet review of your stay experience. Me and my team can't wait to have you stay with us again soon for another remarkable Dorsett experience! Thank you ! Warm regards, Christina Toh Area General Manager
3 out of 5
by A verified traveler from UK

Potentially a nice hotel in good location

Posted Nov 14, 2016
Pros: Good room, spacious
Cons: see above
Location: Near to major sights.
This hotel is in a good location and has the potential to be a nice hotel. However, it was not clear when booking or anywhere on the website that it is undergoing major refurbishment and that key facilities are not available. We booked the hotel specifically because it offered a pool but this was out of action. When I mentioned this on check out they did say we could have used one about 5 minute walk away (which is not likely) and which was not mentioned at check in. The restaurant seemed to be temporary and the one morning we did attempt breakfast it was extremely busy and we were told to find a table, this was impossible as it was totally chaotic and packed with people so we gave up. Shame as the room was good, the staff friendly and location great.
Comment from Hotel Management
Nov 16, 2016 by Area GM, Hotel Management
Dear Guest, First of all, thank you so much for staying with our hotel and we are glad to hear that you are satisfied with our newly renovated room, staff service & strategic location. We are also grateful for your constructive feedback on our services and facilities. Rest assured, we will immediately look into these issues with necessary measures. We hope to have you stay with us again for us to serve you better in your next visit to Kuala Lumpur! Warm Regards, Christina Toh Area General Manager
3 out of 5
by A verified traveler

Under Renovation

Posted Nov 10, 2016
Renovation inside. Constructions all around the hotel. Entrance looks like a 1-star hotel.
Comment from Hotel Management
Nov 13, 2016 by Area GM, Hotel Management
Dear Guest, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We are most concerned to hear that your recent stay with us fell short of your expectation. We hope to have another opportunity to welcome you back in the time to make your return visit a more enjoyable one. Thank you & warm regards, Christina Toh Area General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2016
Pros: pleasant surprise with the upgrade. nice and clean room
Cons: nothing to pick on. (why is there a need to write so much)
Location: walking distance to Times Square
Comment from Hotel Management
Nov 9, 2016 by Area GM, Hotel Management
Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you so much for your positive review on your enjoyable stay experience with us. Me and my team are looking forward to your return stay for another remarkable Dorsett experience. Warm regards, Christina Toh Area General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2016
Location: Good location
Clean and tidy, organised, renovated, very good location
Comment from Hotel Management
Nov 3, 2016 by Christina Toh - Area General Manager, Hotel Management
Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you so much for your positive review on your enjoyable stay experience with us. Me and my team are looking forward to your return stay for another remarkable Dorsett experience. Warm regards, Christina Toh Area General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel still under renovation

Posted Oct 9, 2016
Location: 2 min walk to the city center and all the major shopping centers
Stay was ok considering its still under renovation Once its finished it will be great again
Comment from Hotel Management
Nov 2, 2016 by Christina Toh, Area General Manager, Hotel Management
Dear Guest, Thank you so much for staying with us and we greatly appreciate your positive comments. We look forward to your return stay in your next trip to Kuala Lumpur! Warm regards, Christina Toh Area General Manager