Ratings based on 1,101 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Singapore

Hotel at centralized location

Posted Mar 21, 2017
Cons: The wifi connectivity and speed can be improved as surfing the internet was slow.
Was a last minute trip so took this hotel on a deal but was pleasantly surprised. The room was spacious and comfortable. Location was excellent and the hot was in the toilet was working well. They serve one of the best buffet breakfast I have had so far in Malaysia, a wide varirty of local dishes and international food.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

In the city.

Posted Mar 17, 2017
Pros: Italian restaurant by the pool.
Nice welcome with a cookie. Very nice hotel and facilities. Great swimming pool from which you can see the Petronas twin towers. Bed & bedding top. Hotel located in Central KL (within a shopping mall) which is NOT next to Sentral Bus & Railways station. If you want to stay very close from Sentral, chose to stay at the Hilton or the Meridien. However, from Sentral, direct metro line to Central (confusing?), or approx 15-20 minutes taxi ride, depending on the traffic.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel good value for money.

Posted Mar 11, 2017
Nice hotel Fantastic breakfast Clean room... Nice and friendly stuff. Nice warm cookie on arrival While waiting to check in. Nice experience
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is well placed for reaching all parts of KL

Posted Mar 3, 2017
The hotel is within covered walking distance of Ampang Park a train station which can take you to all parts of the city through using the network. The views from the hotel are not attractive but the area is totally safe.
5 out of 5
Recommended
for Everyone
by A verified traveler

Oasis of calm in the noisy chaotic KL

Posted Feb 26, 2017
Great staff, good breakfast (if a bit bland). Super comfortable room, great shopping nearby.
3 out of 5
by A verified traveler from India

Hotel in Mall

Posted Feb 20, 2017
Pros: The break fast session. Vast variety of food is available. The room service is very prompt. The rooms are clean and higher floors give a good view of
Cons: The bath room curtain should be fixed inside the bath room and then glass partion should be installed.
Location: Location is good.One can see the twin towers from the hotel itself from the 10th Floor restaurant.
The hotel is situated on the first floor of the mall. Lobby gives a impression of like a hotel has put up a stall in Mall. Food was very good. Vast variety of food is available during breakfast. The bath room has motorized curtain and the controls are given in the bath room. But the curtain is opening in the room and glass wall is in the bath room. So one can see the bath room from the room by just lifting or siding the curtain from the room side. The person in the bath room can not do any thing. To summaries, a person can see the bath room from the room easily. The privacy of the bath room is very much compromised.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
Awsome, very comfortable stay. Would recommend to a friend.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Modern hotel, good facilities, handy location

Posted Jan 30, 2017
Recommended - modern and clean hotel. Good facilities and helpful staff. Handy for metro system and close enough to Petronas Towers to walk.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boracay

5 stars hotel for reasonable price

Posted Jan 28, 2017
Pros: big room, nice views
Location: 15 min walk to KLCC
The rooms are big and new with nice views from the top floors. There is executive lounge on top floor with balcony with great view on Petronas. It is 15 minutes walk from hotel to KLCC.
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good Hotel but Deal Breaker.

Posted Jan 8, 2017
Booked a special package for late check out, but was denied when requested. Was told on availability basis. The Special deal also included special discount for dining in the restaurant, but was not valid for the days I was there. Need a refund for not honoring the deal.