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Hotel Istana Kuala Lumpur City Center

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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, blackout drapes

Overview of Hotel Istana Kuala Lumpur City Center

Hotel Istana Kuala Lumpur City Center

5 out of 5

4.1/5 Very Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationPavilion Kuala Lumpur9 min walk
  • Popular LocationKLCC Park15 min walk
  • Popular LocationPetronas Twin Towers17 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)53 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Tue, Jun 01 - Sat, Jul 31.

About this area

Kuala Lumpur

Located in Kuala Lumpur's Bukit Bintang neighborhood, Hotel Istana Kuala Lumpur City Center is in the city center and near a metro station. Kuala Lumpur Tower and Petronas Twin Towers are notable landmarks, and travelers looking to shop may want to visit Pavilion Kuala Lumpur and Jalan Alor. Traveling with kids? Don't miss Berjaya Times Square.
Popular Location

What's nearby

  • Jalan Alor - 9 min walk
  • Pavilion Kuala Lumpur - 9 min walk
  • Kuala Lumpur Convention Centre - 11 min walk
  • KLCC Park - 15 min walk
  • Petronas Twin Towers - 17 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Raja Chulan Station - 3 min walk
  • Kuala Lumpur International Airport (KUL) - 53 min drive

Restaurants

  • Urban — 1 min walk
  • Taman Sari Brasserie — 1 min walk
  • Nagaba — 3 min walk
  • Heli Lounge — 4 min walk
  • Restoran Nagasari Curry House — 4 min walk

About this property

Hotel Istana Kuala Lumpur City Center

Family-friendly Kuala Lumpur hotel in Bukit Bintang, walk to Pavilion Kuala Lumpur
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 486 rooms boast deep soaking tubs and offer free WiFi and 24-hour room service. Minibars and separate bathtubs and showers are standard, as are flat-screen TVs with cable channels. Change of towels is available on request.
Hotel Istana Kuala Lumpur City Center offers 486 air-conditioned accommodations with minibars and safes. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

2 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
Bali-Bali Spa has 5 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (MYR 25 per day)
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 11:00 PM - 6:00 AM
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: MYR 64 for adults and MYR 32 for children
  • 2 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 2 spa tubs
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Business center
  • Conference center
  • Meeting rooms - 15

Spa

  • 5 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from June 1 2021 to July 31 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for MYR 120 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Airport shuttle fee: MYR 200 per vehicle (maximum occupancy 3)
  • Valet parking fee: MYR 25 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 8:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Istana
Hotel Istana City Center
Hotel Istana Kuala Lumpur City Center
Istana
Istana City Center
Istana Hotel
Istana Hotel Kuala Lumpur City Center
Istana Kuala Lumpur City Center
Hotel Istana Kuala Lumpur City Center Hotel
Hotel Istana Kuala Lumpur City Center Kuala Lumpur
Hotel Istana Kuala Lumpur City Center Hotel Kuala Lumpur

Frequently asked questions

4.1
Very Good
Rating 5 - Excellent. 374 out of 994 reviews
5 - Excellent 38%
Rating 4 - Good. 417 out of 994 reviews
4 - Good 42%
Rating 3 - Okay. 132 out of 994 reviews
3 - Okay 13%
Rating 2 - Poor. 49 out of 994 reviews
2 - Poor 5%
Rating 1 - Terrible. 22 out of 994 reviews
1 - Terrible 2%

4.0/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanitized Safely & Delightful Stay at 5 Star Hotel
Hotel room and bathroom was clean. Bathroom is spacious, with many amenities, which is good. Lavatory space is also clean and ideal. Love the vintage retro British doors to the bathroom. Like the idea of a mirror in the closet. Best feature of the hotel room was the bed. Have been to many hotels and the bed is one of the comfiest I have ever slept in. I usually don't get to sleep much on my first night (adjusting to a new space) but the bed and bedding was very comfortable. Carpets and furniture overall, may need to be upgraded soon, I believe, but they are still in working condition. Loved the moroccan and colonial palatial gardens at the courtyard. The lush greenery is very relaxing. Difficult to find green spaces in the city, so that was a great little treat and delightful nook for meditation. Food was surprisingly good. Had dinner at the main restaurant. Although, soup could have been a tad warmer, but it still tasted amazing nevertheless. Had supper in the room later. Club sandwich and milo was perfect to end the day. All staff presented themselves impeccably. All wore gloves during MCO and were properly sanitized and observed all SOP procedures. I felt a sense of safety, staying at this hotel, as I could smell the disinfectant and sanitized smell. It didn't bother me at all because I know I was staying at a place I could trust, that all proper measures were taken care of. I was given a courtesy call as soon as I stepped into my room, which made me felt welcomed.
Stayed 1 night in Jul 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service
Prompt service and spacious room
Room is spacious but the twin bed size is too small.Service is ok prompt when requested.Overall is good
Stayed 2 nights in Mar 2020

1/5 Terrible

Business traveler
Disliked: Staff & service
The staff’s attitude is very bad. Will not stay any more.
Stayed 6 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is amazing everything close to you malls restaurants bars
Stayed 7 nights in Feb 2020

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one lift only can be use
overall is ok...comfortable but just want comments about lift service..only 1 lift can be use at that time.
Stayed 1 night in Mar 2020