2 restaurants, breakfast, lunch, dinner served; French cuisine
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Reviews of Hotel Rae Bukit Bintang

2.5 out of 5
Hotel Rae Bukit Bintang
No 42-46 Tengkat Tong Shin, Off Jalan Bukit Bintang, Kuala Lumpur

Reviews

5.2
Rating 10 - Excellent. 4 out of 47 reviews" "
Rating 8 - Good. 7 out of 47 reviews" "
Rating 6 - Okay. 11 out of 47 reviews" "
Rating 4 - Poor. 15 out of 47 reviews" "
Rating 2 - Terrible. 10 out of 47 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

6.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Hotel Rae Management on Oct 16, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for taking time to letting us know.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019
Response from Hotel Rae Management on Aug 21, 2019
Thank you for your stay and rating,have a pleasant day ahead :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hotel Rae Management on Jul 31, 2019
Thank you for your stay and and wonderful rating,hope to host you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,great location,easy access to everywhere!!
Stayed 1 night in Jan 2019
Response from . on Jan 22, 2019
Thank you for your stay and nice review,glad to learn you liked stay, service & location. Hope to see you soon again. Regards, Hotel Rae Management

2/10 Terrible

Terence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
Overall experience was bad. What u see in the picture was not true reflections of the room. Room and walk way very very dusty. Room had a stale smell. Poor ventilations. In the end had to check out and checked into another hotel nearby.
Stayed 1 night in Oct 2018
Response from Hotel Rae Management on Oct 22, 2018
Dear Terrence, Thank you for sharing your feedback. We regret to hear that your stay with us was not up to your expectation. We had forward your feedback to the respective department concern. We truly apologize for the unpleasant experience encounter and rest assured that the issued below will not reoccur for your next visit

10/10 Excellent

Jonathan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay & Great Location in Bukit Bintang
Easy to walk around Bukit Bintang, it’s next to Jalan Alor Food Street, near to Bukit Bintang Changkat Street Bar. A short distance to Pavillion Shopping Mall, close by public transportation (MRT, Go KL Free bus shuttle and Monorail Station. The room was good, staff are friendly. Will stay this hotel again.
Stayed 1 night in Aug 2018
Response from Vivian on Sep 4, 2018
We very much appreciate your comments regarding your stay at the Hotel Rae Bukit Bintang. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience with 5 star rated and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Near the bar street
The pictures provided on the profile are not an accurate representation of the actual facility. Creaky wooden floors, thin walls so you can hear everything your neighbors are doing. The cups looked like they had not been washed in a while, room smelled of cigarette smoke, toilet made a horrendous noise when flushed and to top it all off, the tv didn't work (just diskotek-like static). Would not stay there again nor recommend to anyone unless there is an extreme desire to feel uncomfortable.
Stayed 2 nights in Jun 2018
Response from Hotel Rae Management on Mar 12, 2019
Thank you for choosing our hotel for you stay. We regret to hear that you stay with us does not up to your expectation. We had forward your feedback to the respective department concern. We truly apologize for the unpleasant experience encounter and rest assured that the issued above will not reoccur for your next visit.

4/10 Poor

Eric, SE Asia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Rae's location is fantastic, tucked away among some of the hot spots (Jalan Alor, several malls, nightlife) in KL. However, most of the advantages stop there. This is a rundown, budget hotel. I'm usually fine with that type of thing, but the reviews don't tell the whole story, and I'm actually surprised the things that people leave out. When we checked in, the lobby and exterior were a bit outdated, but nothing to get worked up about. The front-desk clerk was amazing, offering quick check-in and advice about places in the area, travel, etc. The problem was when I leaned to my right and saw a small sign, outlining prices for hourly stays. Then it hit me. This is a hotel that caters not only to budget travelers, but to women of ill-repute and their solicitors. Well, maybe it's an outdated sign, I thought. Wrong. When we went to our room, people were having loud sex next door. I didn't enjoy it quite as much as they did. The room had gray-white towels, mold on ceiling in bathroom, soiled floors, stained sheets, and reeked of fresh cig. WARNING: DESPITE THIS PLACE CALLING ITSELF "NON-SMOKING," IT IS ASSUREDLY FULL SMOKING. EVERYWHERE. From experience, you may want to ask about non-smoking in mid-range to budget hotels in Malaysia because many guests tend to ignore the non-smoking rules. The Internet sucked! Business travelers bewre We asked to be moved to a new room, no problem, but cleanliness and smoke smell were still problematic. The manager apologized when we left.
Stayed 2 nights in May 2018
Response from Vivian on May 23, 2018
Dear Mr Eric, Thank you for choosing Hotel Rae Bukit Bintang, Kuala Lumpur as your preferred accommodation during your recent trip to the city. We regret the shortcomings you experienced during your recent stay with us. We have taken your comments seriously and rest assured, we have conducted an investigation into the matter and have already taken measures to ensure that your experience will not be repeated. We understand if you feel discouraged to visit us again however we can only sincerely hope that you will re-evaluate us again in order for us to prove our dedication to our guest. Warm regards - Hotel Rae Management

8/10 Good

Sally Lee, Petaling Jaya, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location & Pleasant Stay
Location is pretty good. Two streets from Jalan Alor Night Market. A couple minutes walk to the monorail and shuttle bus station. I loved the customer service & friendliness of the staff. Wifi connection is very effective.
Stayed 1 night in May 2017
Response from Hotel Manager on Jun 5, 2017
Dear Ms Sally Thank you for taking the time to review our property. We appreciate your comments regarding our customer service and on going upgrades. Thank you for staying with us and hope to serve you again. Sincerely

6/10 Okay

Zamzam Shah

A hotel worth your penny
I like the location of the hotel which is in heart of Bukit Bintang. It's near clubs, cafes, restaurants that serve Western, Middle Eastern, Asian and authentic Malaysian food!

2/10 Terrible

kraig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. Very over priced. I booked the superior room and they initially gave me the wrong room and it was occupied. Then I got my room and it was so small you could barely walk in. The sheets and towels were dirty. The Air conditioning barely worked. I would never stay again.

2/10 Terrible

KUK CHENN, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and lousy not worth of money
Room are old and lousy, condition are bad

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel and services
No room service very tiny rions no left not clean tv signal bad Very bad hotel

10/10 Excellent

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Good stay
Great location, good price, what more could you want? Friendly staff.

6/10 Okay

Patrick, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Rae
Convenient location but a little run down.

2/10 Terrible

Robert, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not even consider.......
This was the most Discuisting room i have ever stayed in. Yes it was good value.... But for the same price there are a multitude of hotels in the same area. Also when we were looking for a hotel we had included Free parking on the search. This hotel is NOT Free parking. You will pay. The room was just a giant Ashtray. The 100 year old carpet was just a sick and ash festival.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very average hotel
This hotel is a low budget. Needs lot of cleaning and maintenance work. Rooms are small. Since it was business trip didn't care too much about it. I needed a room to sleep for a night. Definitely not a family hotel. Staff not very friendly. For me the location was ideal and didn't have to commute too much.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
So so
good location but low quality room. Room was too small and not so clean. I expected little more compare to money I spent for the room. But if someone dont care about the room but location, then it would be okay since it is better than hostel.

8/10 Good

spaceman_sg

Liked: Cleanliness, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

neil, kuching

Disliked: Staff & service, property conditions & facilities
Hotel with no view
The hotel staff not friendly.when i switch on the ice box to my suprise it was not cool.well i will never recommended this hotel to my family and friends.

6/10 Okay

Verified traveler

Good bang for buck
Perfect location. Close to cheap food outlets, and changkat bars. Hotel rooms however are a bit old and musty. Free Wifi, was up./down quite often. Service was also sub-optimal at times - but cant complain too much due to the cost.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, not so great room/condition
Perfect location. Internet access was a little up/down. A/C leaked. Service was like a rollercoaster - up and down. Kudos to the 'doorman'. He was an absolute pleasure and very professional.

2/10 Terrible

Neil, Melbourne, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel i have ever been to.
Don't be fooled by pics on web site this place is disgusting, my room had not been cleaned, red stains on sheets, i slept on top of bed i couldn't sleep in it. Chewing gum stuck to wall, all walls filthy, carpet stained badly. A/C very low quality, fridge did not work. Tv had no remote control.Staff were unhelpful and gave the impression that they could not care less. They ask for deposit for safe dep key then look at you strangely when you ask for it back, weird. There are many hotels in this area which are better for less money.

8/10 Good

Stuart, Malaysia

Facilities: Basic; Value: Economical; Service: Sufficient; Cleanliness: Clean;

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
Worst hotel ever! Dirty sheets, dirty carpets, unfriendly staff. Hotel towels were filthy! Service sucked!

8/10 Good

champers, kuala lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
fantastic hotel
Had a great quiet night. wish i could stay longer.

6/10 Okay

vikman

Disliked: Staff & service

4/10 Poor

Albert, Saudi Arabia working

Disliked: Staff & service, property conditions & facilities
Never again
The first room I was given was too small, shabby and dirty. I complained to the front desk and was immediately upgraded to a larger room. 1. No in room safe box 2. No elevator (I'm 67 and have a bad leg, not easy to carry my luggage) 3. No room service that I was aware. 4. Phone system did not allow me to call my designated taxi service to airport. Had to hotel supplied taxi and a much higher fare.

6/10 Okay

GA, KL

Liked: Room comfort
for cheap trip
good location, reasonable price and free WiFi near Jalan Alor, KLCC, Bukit Bintang

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Paid much less for much more in Kuala Lumpur.
"Boutique" in name only, and perhaps the reception decor... Check in was long, we were ignored, eventually sent away, came back 3 hours later and were ignored again, two staff on reception to deal with two of us checking in, to the same room, and it took nearly 20 minutes. Our room was small, smelt of damp and had no window. The bed sheets and pillow covers smelt of stale perfume... The bed was also half a foot too short for us both! The bathroom was nice, and it was also clean. The shower had very little pressure though. Our TV had 2-3 channels, approximately 17 less than advertised! For £30 a night, not including breakfast, we were very disappointed with our choice - if it had been half the price then fair enough, but it wasn't.

2/10 Terrible

Verified traveler

Stayed 5 nights in May 2019
Response from Hotel Rae Management on May 21, 2019
Thank you so much for your stay, As per the rating, it seems that you aren’t completely satisfied with our services provided. Be assured, we’ve marked a note of this concern to ensure a comfortable and relaxing stay ahead :)

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Ma réservation était pour une chambre supérieure et ils m’on Dit que j’avsais réserver une chambre normale sans fenêtre et ils m’on fait payer extra charges pour avoir une chambre avec fenêtre qui devait se trouver à côté d’ Une salle de machine ! J’ai des vidéos et photos pour confirmé ! Je sais pas d’où vient l’erReuters?
Stayed 3 nights in Feb 2019
Response from Vivian on Mar 4, 2019
Thank you for your sharing your feedback with us and please accept our apologies on the unpleasant experience. The charges is for upgrade to higher room category as per request. We have take note and share your comments regarding noise with maintenance head concern for immediate improvement. We look forward to welcoming you back soon!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
アロー通りに近い
アロー通りに近くて食事には困りませんでした。でも、深夜から朝までどこかの部屋での性行為の声がフロアに響き渡っていました。静かな環境を確保したい方には不向きです。
Stayed 2 nights in Dec 2018
Response from Hotel Rae Reservations on Jan 7, 2019
Dear Valued Guest, Thank you for sharing your feedback. Our sincere apologies the experience you had did not meet your expectation. Rest assured the issue will be looked into and addressed accordingly. We hope to welcome you again to the hotel soon.

8/10 Good

Majed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Reservation - Nancy on Aug 9, 2018
Thank you and look forward to welcome you soon.

4/10 Poor

mohd nazarudin

Disliked: Staff & service
kerosakan aircond dan tv
aircond rosak
Stayed 1 night in Dec 2017
Thank you for taking time to review us. All your comments have been brought up to the Management. We assure you that this is a one time occurrence and your next stay with us will be satisfactory. We sincerely hope that you would take a change on us again in the near future

6/10 Okay

JUNE YOUNG, kualarum

Liked: Staff & service, property conditions & facilities, room comfort
so comfortable hotel.....(bugit hotel)
It was so comfortable hotel. and it is eoought size room for me, my room is standard, so cheap.

6/10 Okay

kobashi, 名古屋

単に泊まるだけなら問題ないホテル
場所は、ブキッ・ビンタンです。インビからのほうが微妙に近いですが、道がよくないので、ブキッ・ビンタンから行った方がいいと思います。 ExpediaのGoogle Mapで指示されている場所は、本当の場所と違うのでかなり注意が必要です。Goolge Mapだと丘の上みたいな場所ですが、実際には、角地で全く違います。そっちには、きちんとホテル名があるので、まずはExpediaで示された場所を頼りに近くのホテルを見てみてください。こっちのホテルも書かれています。 確かに、Rea Hotelと書かれていますが、そこはここではありません。Map片手に歩くなら、近くに来たら誰かに聞いてください。たぶんわかります。 窓なしの部屋を選択しましたが、それで十分でした。私は夜寝るだけなので、窓は必要ありません。 というか、窓なんてあっても開けるような場所ではありません。静かだから、うるさいのが嫌ならない方がいいと思います。 とにかく泊まるだけという人、ここはいいと思いますよ。 イメージは、日本のビジネスホテルだと思ってください。寝るだけの設備として割り切って利用すれば安いしいいと思います。

6/10 Okay

Janika, Helsinki

Nice hotel in the heart of Bukit Bintang.
Nice hotel with friendly staff. Perfect location. Good wifi. The room was quite small and there was no fridge even though there was supposed to be one in every room.

4/10 Poor

irwan0707, Jakarta

Disliked: Cleanliness, staff & service

6/10 Okay

kick, Osaka

Disliked: Cleanliness, property conditions & facilities, room comfort
寝るだけなら。快適さを求めるなら他のほうが良い
場所はアロー通りからすぐなので、便利。 しかし窓なしの狭い部屋はまるで監獄のような密閉感です。（今回窓なしの安い部屋を予約したので仕方ありませんが・・・） またシャワーはトイレと仕切りやカーテンがないため、使ったあとはスリッパ着用でトイレ行かないといけません。シャンプーと石鹸は備え置きでありますが、歯ブラシはないので要注意。 テレビは一応いくつか衛星放送が入りますが、電波が不安定・・・。 また併設のレストランBUBUは美味でした。値段は少し高くホテルのレストランという感じですが、嗜好を変えて洋食が食べたくなった際は良いと思います。 あとは、フロントのまえでずっと娼婦らしき人が座ってるのが印象悪いですね。 総じて、買い物や観光にアクセス良好です。 しかし、ホテルで何かしたい方にはお勧めできません。寝るだけの場所としてお考え下さい。

4/10 Poor

Henrik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

shosha

Liked: Room comfort
Disliked: Property conditions & facilities
安価に泊まるならベスト
ブキッビンタンのメイン通りから徒歩5分ほどです。 場所は悪くないです。 ホテルも清潔でしたが、お風呂とトイレの仕切りがないので、 （カーテンもない） シャワーを使用するときに、 なるべくお湯が飛ばない様に気を使います。 それ以外は全然ＯＫでした。 ベットも大きくてＴＶも見れる。 虫は出てこなかったし、 シャンプーと石鹸はありました。 歯ブラシは持参ですがこの値段なら問題ないです。

6/10 Okay

조탑, 한국

위치가 좋고 깔끔합니다
걸어서 부킷방탕 거리 다 가능하구요 가격대비 깔끔합니다 돈아끼려고 하시는 분들에게 추천합니다

4/10 Poor

ジャック, 日本, 大阪府大阪市

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
まるでギャグの世界
安さと立地は完璧。バスタオルが用意されていない、クーラーは潰れて二回部屋をチェンジしました。ゴキブリが出る。 マレーシアでは普通なのかもしれませんが海外経験豊富な自分にとっても中々面白いホテルでした。 最終日に美人ハウスキーパーをゲットできたことで満足。笑 でも女性にはオススメできません。

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
普通です。
立地条件は良いです。ただホテルは老朽化しています。部屋は薄暗い感じで、シーツが少し汚れていました。タオルもゴワゴワでした。Wifi環境は良いです。