Ratings based on 443 Verified Reviews

3.9 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 23, 2017
I stayed there for two nights. The location quite hard to find for those who are not familiar with KL City. Room was nice and modern look, but for the buffet breakfast not much choices of food. Seems their market more to foreigners tours group it should serve more variety of meals that shown malaysian dishes such as nasi lemak, malay kueh, roti canai, teowchew porridge, curry/soup noodle. Last but not least all the staff there (FO,F&B,HK) very nice and polite to guest.
3 out of 5
by A verified traveler from Singapore

No view at all.

Posted Feb 19, 2017
I have to wait 30 mins for my check in which is unacceptable. They said they had not make up the room yet and i have wait for them to clean up the room.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Pinqian, Please accept my sincere apologies in the delay of your check in process. Certainly this is not our usual standard practice. Unfortunately due to unavoidable technical error we encountered such delayed. I hope you had a pleasant stayed with us and we look forward to serve you better in your next visit. Thank you for staying with us. Sincerely General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Petaling Jaya

Affordable City Hotel

Posted Feb 5, 2017
Pros: If you just need a place to sleep and freshen up, this is it.
Location: 7-11 and mamaks are close by. Other than that, nothing much else to eat or do within the immediate area.
No frills or thrills. What you see is what you get. But if you're planning to go clubbing and are thinking of booking a hotel to stay the night (or the remaining hours till dawn), this is a good option. It's a 15mins-Grab ride away from Zouk and roughly 20mins-Grab ride to Changkat.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear Justin, Thank you for sharing your review. You have described our hotel very well. We offer simplicity, modern design, comfort room with no frills at affordable price with breakfast and wifi on complimentary as well as drop off shuttle to KLCC nad Pavilion shopping malls. Suitable for both leisure and business on short visit. Thank you for staying with us and look forward to serve you again. Sincerely General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from philippines

New experience

Posted Feb 2, 2017
Very short stay but noticed the competent staff. Facilities are new
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear Pam, Thank you for sharing your feedback. Good to know you are satisfied with our product and services. Thank you for staying with us and hope to serve you again in your next visits. Sincerely General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2017
Very nice place..easy to move ...gud staff..gud service..gud food...
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback. Glad to know that you had a pleasant stayed with us and satisfied with our product and services. Thank you for staying with us and hope to serve you better in your future visits. Sincerely General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel_a short ride to Ikea Cheras

Posted Jan 21, 2017
Quite amenable staff; was re-allocated a new room with a nicer view,when i rejected the assigned one which had one of a concrete block. Breakfast is until 11am; offering good vegetarian curries_ & run by an excellent Cafe manager (& assts). Alert & pleasant Security personnel.
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Dear Mixxsalad, Thank you for sharing your feedback. Glad to know that you had a pleasant stayed with us and satisfied with our product and services. Thank you for staying with us and hope to serve you better in your future visits. Sincerely General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, affordable stay

Posted Jan 12, 2017
Clean hotel, great service by staff, comfortable vibrant room, affordable price. Location is relatively close to KLCC which is the main reason as to why I selected the hotel. Hotel itself is safe, the only downside is that the area it is located in is slightly unsafe. I would avoid walking around the area at night. However the area is fine during the day.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback. Glad to read the positive notes from you and pleased to know that you had a pleasant stay with us. The surrounding area is not totally unsafe but it may not feel comfortable to walk alone. Thank you for staying with us and hope to see you again. Sincerely General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2016
Good economic hotel close to everything. You get what you paid for.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your review. Good to know you like our hotel and satisfied with our service extended. Hope to see you again. Sincerely General Manager
4 out of 5
by A verified traveler

Convenient location

Posted Nov 15, 2016 on Hotels
Good stay
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback. Glad you had a good stay with us. Hope to see you again. Sincerely, General Manager
3 out of 5
by A verified traveler

Low quality of breakfast

Posted Nov 13, 2016 on Hotels
Breakfast food is cold and taste not good. Less ingredient in food.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback. Noted your comment on our breakfast quality. Will rectify this with our Kitchen team to improve this for better. Hope to serve you better in the future. Sincerely General Manager