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Hotel was clean and had night entertainment ( singer) . Check-in was an ease and Staff was amazing. Excellent hotel.
Perfect for business trip experience. Nice lounge bar and usually during the evening there was entertainment (singer and pianist). Good stopover for transit passengers (including families). Pool, Sauna and Gym. Walk across the bridge (covered) from train station/international airport to the hotel ...
Had a great experience with their customer service. Complain about renovation upstairs and immediately upgraded to another room without hassle
This is my fifth stay at Royale Chulan KL. I really love the location which is very near to everything. Unfortunately, I still faced the same issues which is the aircond. It is not cold at especially night, which is obviously during sleep. It is not hot but the temperature is not what I expected ...
Location good, hotel excellent, rooms spacious and well designed, great breakfast, polite nd helpful staff. Highly recommended
Room is lovely and the hotel staff turn down the room in the evening making it such a wonderful experience. Best sleep ever for my two night stay. The spa is also really great to wind down and relax.
Room is spacious & clean. About 10mins walk to Pavillion & Lot 10. Free shuttle bus services to some shopping areas.
Great location within walking distance (5 mins) to pubs and bars for a good nightlife, while being just away from the main streets so that you're not affected by the noise. Also within easy walking distance to Jalan Alor, where you can get great local food and snacks. Minimarts and convenience stores ...
Wonderful location and luxury spa. The staff was very helpful in answering any questions or arranging for local travel. Mr Logan and Mr Faisal were really helpful in planning our trips to Penang and Genting highland. I highly recommend Sheraton Imperial.
Wish the hotel had more restaurant choices for dinner. The attached arcade was very ethnic food and a really loud bands were playing. Good for teenagers but I am past that stage !
For the lack of a better word, it was great! We had chocolates and tarts and fruits sent to us even when we stayed only for a night. The hospitality was great. Worth every cent while we’re there!
Very convenient location; being only walking distance from KL Sentral and the Sentral Plaza that is good for shopping and offering a varieties of food. Away from the main traffic, it is nice and quiet.
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