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Reviews of New Town Hotel Sunway Metro, Bandar Sunway

2.5 out of 5
New Town Hotel Sunway Metro, Bandar Sunway
27, Jalan PJS11/28B, Sunway Metro, Bandar Sunway, Petaling Jaya, Selangor

Reviews

3.8
Rating 10 - Excellent. 0 out of 22 reviews" "
Rating 8 - Good. 1 out of 22 reviews" "
Rating 6 - Okay. 6 out of 22 reviews" "
Rating 4 - Poor. 5 out of 22 reviews" "
Rating 2 - Terrible. 10 out of 22 reviews" "

4.0/10

Cleanliness

4.4/10

Staff & service

2.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
This is the far worst place I have stayed. Our flight was delayed and we reach near 12midnight. The counter can’t find our 2 rooms booking and make us wait so long and telling us the room we book not available.. will be the last time coming to this hotel.
Stayed 2 nights in Sep 2019

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Úseless dont even consider
The dirtiest most inefficient place I have stayed at in my life. 45 minutes for check in as could not find my booking and just totally useless. Tried to charge me the tourist tax twice. Whilst I may be a tourist on this occasion I am in the country regularly so don't try and rip other people off because you think they have more than you. As for Wi fi it never worked
Stayed 2 nights in Jan 2019

2/10 Terrible

Jasmine, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV didn't work, room was v crappy
Don't book this hotel. TV didn't work and staff couldn't help. Wifi signal sucks. By far, our worse experience.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Good location
Good location
Stayed 2 nights in Jul 2017

4/10 Poor

FONG LIAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

Vinothini

Disliked: Cleanliness, property conditions & facilities, room comfort
Too small
Extremely small room w an extremely small bathroom where you can't even move. For that price, not worth it at all. Might as well fork out abit more & stay at City View. Cleanliness was ok. Can't stay for more than a night. Very near to Sunway Pyramid

6/10 Okay

Pei Ying, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and comfort

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Moi Yin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

yee tat, Malaysia

Liked: Cleanliness, room comfort
Great
Great

4/10 Poor

Ieyra, penang

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No carpet or tiles. Not suitable for family
It was regular room size although I have booking for 3 adult and 1 child.

4/10 Poor

Kui Kong, Butterworth, Penang.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was give a wrong type of room which I have book. And found insect holding party in the room.

6/10 Okay

Jonathan, Singapore

Room can be improved but above average!
Very near to Subway Pyramid! Hotel room cleanliness can be further improved, lift facility in the hotel is good. Suitable for backpackers to stay over the nights to sleep and get going. Families who wins to stay over might want to reconsider getting bigger rooms if you have more than 4-6 pax. Above average!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
the staff very helpful n friendly but they missed our booking that day n need to call the agent to verify the booking. place very narrow n unable to move freely. also noticed few bugs.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Triple Room Unfit for Paying Guest
We checked out from this hotel 30 minutes after arrival because we were appalled to discover the room was in such awful state with dirty bedsheets, saw at least 2 cockroaches roaming the bed and 2 spiders spewing web near the bed. The entire room and floor felt and looked dirty, no natural light and poorly ventilated obviously as it is windowless. The person manning the counter was rude and said we were the only unhappy customers among thousands monthly and since we did not book direct, we were not his customers. Big mistake for not reading reviews. Wasted 400 MYR as NO REFUND.

2/10 Terrible

Christine, JB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible condition with spider net and cockroach.
I will not stay at this hotel again. Poor room condition and reception.

4/10 Poor

ALVIN, MALAYSIA

Disliked: Cleanliness, staff & service, room comfort
JUST A BUDGET HOTEL DO NOT EXPECT MUCH..
YOU CAN HEAR SOUND FROM OUTSIDE THE ROOM EASILY. THE TV CANNOT SEE CLEAR IMAGE EVEN IS LCD TV . THERE IS THE ANTENNA PROBLEM.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Con Hotel
From the app, display pic is another hotel, showing discount from RM500 to RM100, totally con!

6/10 Okay

Percy, singapore

Liked: Staff & service, property conditions & facilities, room comfort
Value for Money
Value for money if you're on a tight budget. Hotel staff is friendly and the location is good. Eateries easily accessible and less than 1 mins walk to Sunway Pyramid.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is dirty, it smells smoke from the air conditioner every where, towels are found stains along with stains on carpet, wall paper ...can't say for one night !
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

SHAW LONG, 马来西亚，新山

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
相片与实际相差太大
一句话说完，非常的差。我本来是预定住三晚，可是我们第二天一早就check~out换去别的酒店了。