Posted Nov 7, 2013 on Hotels
Me and a friend stayed at the hotel as we had to attend a wedding close to the area. We had no complained about the room condition, but we do encounter some issue that I think should be highlighted. The first one in during check in. I forgot to print a copy of my booking, I also did not have my booking number. The matter was resolved by the staff by just giving me another room, and i was happy as this one is at a cheaper rate. But later when I check my bank statement, my card was charged twice. One is the cheaper rate, by New Wave Sri Hartamas, and another is the price of the room I booked. But it was charged by New Wave in another branch. I told the staff at the reception about it, but he did not really understand what I was telling him. Instead he said that it was the website I booked from that charged me (in this case, Hotels.com) But luckily, he still refunded the cheaper rate. The second problem is the surrounding area of the hotel. Me and my friend are both girl, and the staff are all guys. When we went to our room after checking in, the are some guys loitering at the stairs are, which we have to went through every time as the lift is situated right in front of the stairs. We don't know if they are the staff or what, but they were there for quite sometimes. So ladies who plan on staying at this hotel without guy accompanying them should be careful.