Ratings based on 488 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Singapore

Well located hotel

Posted Jul 22, 2016
A very convenient place to stay. Easy access to shopping and eatery. Like a good resort with all amenities close by. Price of room is above average but the conditions of rooms and hotel are well kept.
Comment from Hotel Management
by one world hotel petaling jaya, Hotel Management
Dear Valued Guest, It was a pleasure to welcome you to our hotel and we are glad to hear that we met your expectations. Thank you for staying with us and we look forward to enamour you with our legendary hospitality again. Till then, take care and be well.
5 out of 5
by A verified traveler from C

Excellent location

Posted Jul 20, 2016
I have stayed at this hotel for 4 times n every visit to this hotel leaves me very happy n satisfied. The breakfast that is included in the room rate is still very good with plenty of options. And the shopping mall that is connected to the hotel has literally everything u want n plenty of eateries to satisfy every discerning customers. You really have no need to get out of this hotel at all but in case you really need to go to the city, parking is free for hotel guests. What else is there NOT to like about this hotel?? I really cannot think of anything not to like about this hotel.
Comment from Hotel Management
by one world hotel petaling jaya, Hotel Management
Dear Valued Guest, We are elated to learn that our endeavor to offer our guests unmatched hospitality met your approval. Your time and effort to pen this review is much appreciated and given our day a big boost. Your patronage and feedback means a lot to us, and we hope you would continue honouring us with both. Till we meet again, take care!
5 out of 5
by A verified traveler

Posted Jul 9, 2016
Great location and easy for choice at meal time. Staff comes around to top up on water everyday after your room had been cleaned.
Comment from Hotel Management
Jul 13, 2016 by one world hotel petaling jaya, Hotel Management
Dear Valued Guest, . Thank you for choosing to stay at one world hotel petaling jaya. We are ecstatic to know that you found our services at par with your expectations and look forward to welcome you back for another exceptional experience. Until then take care and best regards.
4 out of 5
by A verified traveler from Seattle, USA

Dated lobby decent room

Posted Jul 7, 2016
Good location very convenient to One Utama shopping mall. The exterior of the hotel and the lobby have a 70s feel but the rooms are nicely updated and very comfortable. The lobby has low ceiling, as does the One Utama mall. We prefer the Pavilion, Suria mall at KLCC and the Sunway Pyramid mall.
Comment from Hotel Management
Jul 8, 2016 by one world hotel petaling jaya, Hotel Management
Dear Valued Guest, Thank you for taking some of your valuable time to share about your recent experience with us. It is our pleasure to have made your stay a comfortable one and having this said, we hope to welcome you back soon. Wishing you a pleasant day ahead and best regards.
4 out of 5
by A verified traveler from Sg

Was and could have been better.

Posted Jun 22, 2016
While the stay this time was still enjoyable, my previous(1st) stay was better. So the std has dropped a little. I booked the stay through expedia (rather than direct thru hotel website) this time rd as the hotel website did not have an option for a family suite which the 3rd party bking sites provide. As I bked thru expedia, I was not able to select the birthday promo option (which would have provided some discount and a cake.) Nevertheless, I indicated the request for the cake when booking through expedia weeks ahead of the stay. During the checked in, I asked about the cake for my niece, and the chk-in staff said that he would check with the cafe and call us back. We did not receive an update. When we checked with the hotel the 2nd day, it was apparent that the hotel staff had not followed up on that. This time, another staff (Steve) was handling our enquiry and apparently he was not paying attention to what we were saying and kept saying that we have to make request in advance. We had to explained many times to him that his colleague had said that he would check a day ago and we were just trying to find out the outcome. We would actually be ok had the hotel staff simply told us that he had checked and that the hotel could not accede. But they had not checked. Eventually the hotel was kind to offer the cake... but when delivering, Steve repeated that by right we were not entitled, which made my sis irritated. ...Also the in suite sliding door can't close properly.
Comment from Hotel Management
Jun 29, 2016 by one world hotel petaling jaya, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your valuable feedback and we are sorry to learn that your recent experience was below your expectations. It is most unfortunate that we fell short on this occasion and we truly regret the negative impression reflected. Your observations are much appreciated and rest assured that we will make every effort to improve our service level and offerings. Having this said, we are happy to have been at your service and we hope that you will concede us another opportunity to showcase our hospitality in which we pride ourselves in. Until then, kind regards.
3 out of 5
by A verified traveler from HK

Good hotel but staff are lazy

Posted Jun 22, 2016
This is a very good hotel but the staff are lazy, or needs a lot of training, especially those at the restaurant for breakfast
Comment from Hotel Management
Jun 29, 2016 by one world hotel petaling jaya, Hotel Management
Dear Valued Guest, Thank you for taking the time to write about your recent stay with us. Your feedback has been insightful for us to understand the areas that require our attention and to improve wherever we can to enhance our service levels as expected by our patrons. With this said, we are happy to have been at your service and look forward to more of such opportunities. Till then, best regards.
4 out of 5
by A verified traveler from HK

Super close to shopping mall

Posted Jun 13, 2016
Pros: Super close to shopping mall
overall is very nice, so close to shopping mall, after shoppinig, we go directly to the room! breakfast is so far so good, too many people...
Comment from Hotel Management
Jun 29, 2016 by one world hotel petaling jaya, Hotel Management
Dear Valued Guest, It was a pleasure to welcome you to our hotel and we are glad to hear that we met your expectations. Thank you for staying with us and we look forward to enamour you with our legendary hospitality again. Till then, take care and be well.
3 out of 5
by A verified traveler from Melaka

Posted Jun 6, 2016
I booked 2 rooms for one night stay. Unfortunately, one of my room only able to get the room key after almost 5pm which is 2 hours later than the hotel check-in time. The hotel didn't plan well for the breakfast according to the room occupancy rate. Most of the food is empty and the arrangement of seating is poor which some table is reserved for just 3 people instead of the actual seat is for 8 people.
Comment from Hotel Management
Jun 10, 2016 by one world hotel, petaling jaya, Hotel Management
Dear Valued Guest, We are disheartened to hear of this and truly regret the negative impression reflected on this occasion. Thank you for bringing the matter to our attention and our team had been re-briefed on our service standards. Please accept our apologies for the inconvenience caused and rest assured that remedial action has been taken to prevent recurrence. We hope that the incident will not mar your overall impression of the hotel and look forward to the opportunity to welcome your back for a much more seamless stay in the future.
4 out of 5
by Jenny

Posted Apr 28, 2016 on Hotels
Comment from Hotel Management
May 16, 2016 by Lin Teh, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at one world hotel petaling jaya. It was a pleasure to have you with us and we look forward to welcome you back soon! Until then, best regards!
5 out of 5
by A verified traveler

Excellent !

Posted Apr 27, 2016 on Hotels
Comfortable , good !
Comment from Hotel Management
May 16, 2016 by Lin Teh, Hotel Management
Dear Valued Guest, It was a pleasure to welcome you to our hotel and we are glad to hear that we met your expectations. Thank you for your patronage and we look forward to welcome you back for another exceptional experience. Until then take care and best regards.