Ratings based on 1,372 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2016
The hotel air condtion was bad from 11 pm until morrning
Comment from Hotel Management
Jan 28, 2016 by PRKUL, Hotel Management
Dear Guest, Thank you for your feedback. We are truly sorry to learn about your unpleasant experience with our hotel air-condition. Rest assured I have already shared your feedback with our engineering team to investigate and follow up. We hope to welcome you back in the near future. Mark Losi
5 out of 5
Recommended
for Everyone
by A verified traveler

水回り

Posted Jan 25, 2016
気持ち良いシャワーでした。日本語の出来るスタッフがお世話して下さり助かりました。場所も便利な所にありました。
Comment from Hotel Management
Jan 28, 2016 by PARKROYAL Kuala Lumpur, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. We are looking forward to welcoming you back to stay with us soon! Mark Losi
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait City, Kuwait

Will go there again!

Posted Jan 23, 2016
Pros: Location and condition of the hotel.
Cons: Internet connection and AC.
Location is great! The hotel is right across the street from the Berjaya Times Square Mall. There are plenty of restaurants on the street. The Arabs Street and the Pavilion shopping center are just right around the corner. The room was a bit small. We stayed there for four days. In the first day, the AC was not cooling. We complained about it and they sent a technical up to fix but it was still not cold enough. So, after two nights, they switched us to another room and the problem is solved. One last thing, the internet was too slow and continuously discounts, which was very inconvenient.
Comment from Hotel Management
Jan 26, 2016 by PRKUL, Hotel Management
Dear Moe, Thank you for sharing your feedback. Rest assured that I have discussed your feedback with my operations team for their review and improvement. We hope to welcome you back in the near future for a better experience. Mark Losi
5 out of 5
Recommended
for Everyone
by A verified traveler from Osaka Japan

アロー通りやチャンガット通りなど夜遅くまで楽しめる繁華街に近いのでとても便利です。

Posted Jan 22, 2016
チェックイン、アウトもスムーズ。コンショルジユで市内観光やマラッカ行きの方法を尋ねたりしたがとても親切に教えてくれた。また洗濯物を出して最終日の夜にまだ届かない旨を伝えると直ぐに対応してくれ間に合い、またフロントからも『届きましたか?』と確認の電話をくれた。デボジットを払っておかないと部屋付けの支払いが出来なくいちいちキャッシュでの支払いになったことは勉強になった。東南アジアのホテル特有ですがエアコンが効きすぎて、長袖は必須アイテムです。
Comment from Hotel Management
Jan 26, 2016 by PRKUL, Hotel Management
Dear Mike, We are delighted to hear that you enjoyed our great location and overall had a pleasant stay. We hope to welcome you once again in the near future. Mark Losi
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice service and location

Posted Jan 19, 2016
Pros: Nice service
Location: Juala Alor Lot 10 Time square Even Twins tower is walkable.
Basically everything is near to the hotel, and every time when we ask for advice for our visiting of differently places in Kuala Lumpur from the help desk of the hotel, we've got really nice and all round help from the officer. All in all, a very unforgettable experience of Kuala Lumpur thanks to the warm greetings of the hotel.
Comment from Hotel Management
Jan 22, 2016 by PRKUL, Hotel Management
Dear Guest, Thank you for your feedback. We are pleased to hear that you have a pleasant stay with us and you enjoyed the central location of the hotel. My team and I look forward to see you soon for another memorable hotel experience. Mark Losi
5 out of 5
Recommended
for Everyone
by A verified traveler from W Khan

Very Nice Hotel

Posted Jan 19, 2016
Its really nice hotel to stay in the heart of Kuala Lumpur, very nice location, friendly staff, lovely breakfast, value for money, nice gym & pool facilities, highly recomended place to stay, couldn't find fault in any where, its nicely located where all the shops, restaurants etc, etc, I will stay there definately, A + + + + + + +
Comment from Hotel Management
Jan 26, 2016 by PRKUL, Hotel Management
Dear Khan, Thank you very much for your positive feedback. I am pleased to learn that you overall had a pleasant stay and were satisfied with our facilities. Looking forward to see you again soon! Mark Losi
5 out of 5
Recommended
for Everyone
by A verified traveler from マレーシア

また泊まりたいホテル

Posted Jan 19, 2016
Pros: 心地よいお持てなし。
Location: ブキッビンタンはすぐ近く。 KLCCへは歩いて25-30分ですが、専用道路を使うので暑くなく思ったほど遠く感じませんでした。
Orchid Club Deluxe King Roomを利用しました。 スタッフ、空間、設備 素晴らしいです‼︎ 価格以上のお持てなしを有り難うございました。
Comment from Hotel Management
Jan 26, 2016 by PRKUL, Hotel Management
Dear Has, Thank you very much for your great review. I am extremely happy to note that we have exceeded your expectation. We hope to welcome you back in the near future for a better experience. Mark Losi.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good location for shopping

Posted Jan 19, 2016
We booked a triple share room but the room had only one set of toiletries, 2 bath towels, 2 pairs of slippers and 2 bottles of mineral water. The staff took less than 5 mins to supply the additional set so we were still quite happy with the overall experience. Room was spacious and clean. Sufficient lighting for reading.
Comment from Hotel Management
Jan 23, 2016 by PRKUL, Hotel Management
Dear Tammy, Thanks for your feedback. I am happy to note that you overall have a great stay with us. Rest assured I have shared your feedback with our Housekeeping Team for their review and improvement. We do hope to welcoming you back in the near future. Mark Losi
4 out of 5
Recommended
for Everyone
by A verified traveler

駅近で、買物施設も多く便利な立地

Posted Jan 12, 2016
17階の部屋だったので、KLタワーが見えてよかった。内装、設備も問題なし。セイフティボックスもきちんと作動。シャワーの圧も強く、毎日湯船に浸かれた。モノレール駅と、市内循環バス停が徒歩圏内にあり、観光に便利。KLセントラル駅周辺にするか迷ったが、こちらにしてよかった。
Comment from Hotel Management
Jan 26, 2016 by PRKUL, Hotel Management
Dear jcom, Thanks for your feedback. I am delighted to learn that you overall had a pleasant stay. We look forward to welcoming you back in the near future. Mark Losi
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Posted Jan 11, 2016
地點好,逛街方便,房間寬敞乾淨,床很大很舒服,飯店人員親切,價格合理,下次去吉隆坡一定會再去住這家飯店
Comment from Hotel Management
Jan 26, 2016 by PRKUL, Hotel Management
Dear Gary, Thank you very much for your review. We are delighted to hear that you enjoyed our great location and overall had a pleasant stay. Looking forward to see you again soon! Mark Losi