Ratings based on 1,659 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from singapore

Expected better for a PARKROYAL hotel

Posted Nov 13, 2016
Pros: The location is near most malls and a short walk from monorail station where you can eat and shop to your heart's contents. Non-smoking hotel. Toiletries were good. Spacious bathroom, good bed and room size. Stayed in deluxe twin.
Cons: The walls were thin (you can hear neighbour washing up, doors close noisily with a slam and luggage dragging), noisy for light sleeper as the hotel is next to main road (despite my room was on the 12th floor.) Housekeeping too early at 9am got woken up quite abruptly as the attendant tried to enter. Service could be better as they got my request wrong, after confirming at check in that the booking is for twin room, the room assigned was a king size bed. Had to call front desk and wait a long while for bellman to bring the keycard for another room. Front desk did not sound apologetic that the room assigned was wrong. Elevator is slow probably because it is old.
Location: Opposite Berjaya Mall, sungei wang (giant supermart). Same stretch as lot10. Walk further to Farenheit, lots of shoes. Pavilion best mall there.
Comment from Hotel Management
Nov 21, 2016 by PRKUL, Hotel Management
Dear Astey, Thank you for staying at PARKROYAL Kuala Lumpur. I am sorry for the unpleasant experiences you encountered and regret that the hotel did not meet your expectations in many aspects. We are addressing these shortcomings with our team to get things right. Please accept our sincere apologies. We hope to welcome you back in the future for a better experience. Mark Losi
4 out of 5
by A verified traveler

Only stayed for 1 night in club room

Posted Nov 11, 2016
Pros: Walk-able to berjaya times square
Cons: Club room was small and breakfast selection was mediocre
Location: shop at berjaya times square and eat the yummy char siew at the chinese restaurant behind the hotel
Club room breakfast was mediocre but private check in area was great. did not get to enjoy cocktails and tea but staff gave excellent recommendations for lunch.
Comment from Hotel Management
Nov 16, 2016 by PRKUL, Hotel Management
Dear Guest, Thank you for the feedback and for sharing your experiences with us. Please join us again soon for another memorable hotel experience! Mark Losi
5 out of 5
by A verified traveler

靠近市區

Posted Nov 9, 2016
交通方便,附近可找到吃的東西,房間空間大並且簡潔,價錢合理........................... ............
Comment from Hotel Management
Nov 14, 2016 by PRKUL, Hotel Management
Dear Guest, Thank you for the perfect scores! We are happy that you had a wonderful stay and enjoyed the trip to the surrounding areas. We look forward to seeing you soon for another memorable hotel experience! Mark Losi
5 out of 5
by A verified traveler from Melbourne

Great Hotel in great location.

Posted Nov 7, 2016
Pros: Food
Cons: Drink service slow
Location: centrally located,monorail close
Excellent hotel with great facilities,fabulous staff and terrific food! Bar staff a bit slow.
Comment from Hotel Management
Nov 14, 2016 by PRKUL, Hotel Management
Dear Eddy, Thanks for the feedback! We are glad to read that you had a comfortable stay with us. We have taken note on your comments. Hope to welcome you back in the future for a better experience. Mark Losi
3 out of 5
by A verified traveler

Book a family room at high price but not given

Posted Nov 7, 2016
Pros: Near to shopping
Cons: Terrible arrangement
This is the second time I live parkroyal kl and first time is very happy with family room with two queen size bed good spacious space and big toilet but this time I fully paid my reservation as usual they inform me my room all taken and throw me 2 double bed room small size and I feel cheated
Comment from Hotel Management
Nov 14, 2016 by PRKUL, Hotel Management
Dear petes, Thank you for staying with us. I am concerned of your feedback about the room arrangement. Please reach out to us directly so we can resolve this issue in a positive manner and hope to have the opportunity to welcome you back soon. Mark Losi
4 out of 5
by A verified traveler

Great Location

Posted Nov 7, 2016
Location: Changkat Bukit Bintang Jalan Alor Bukit Bintang Beach Club Cafe Kual
The hotel is near to everywhere, and only 5 mins walk to the nearest Monorail station. No worries about food to eat and things to buy, cos all these are within 10-15 mins walk. The room and the bed is a bit small but generally it's comfortable. Definitely will go for this hotel again.
Comment from Hotel Management
Nov 14, 2016 by PRKUL, Hotel Management
Dear Guest, Thank you for your recommendation! We are glad that you found our location convenient for all of your travel needs and that you had an enjoyable stay. We look forward to seeing you soon for another memorable hotel experience. Mark Losi
4 out of 5
by A verified traveler

Great friendly and helpful staff

Posted Nov 5, 2016
Pros: Room was comfortable and clean staff helpful and friendly
Cons: Better fridge and hotel movies available on demand
Location: Great location
Comment from Hotel Management
Nov 9, 2016 by PRKUL, Hotel Management
Dear Guest, Thank you for sharing your experience with us and I appreciate your valuable time in writing the review. We hope to welcome you back for the next visit. Mark Losi
4 out of 5
by A verified traveler

Posted Nov 3, 2016
Location: Near major shopping centers.
Club rooms are clean with plenty of space. Staffs are helpful and patience..
Comment from Hotel Management
Nov 9, 2016 by PRKUL, Hotel Management
Dear Guest, We are glad that you found the location convenient for all of your travel needs and had an enjoyable stay. Thank you for sharing the nice review and your recommendation. We look forward to seeing you again for another memorable hotel experience. Mark Losi
4 out of 5
by A verified traveler

Great location

Posted Nov 2, 2016
Pros: Location
Cons: Small room
Location: Massage parlours, day spas, shopping malls
Great location in the heart of bukit bintang. Close to shopping, places to eat, massage and day spas, and other amenities e.g. Laundry cleaning. Comfortable and clean Hotel
Comment from Hotel Management
Nov 9, 2016 by PRKUL, Hotel Management
Dear Guest, I am pleased that you liked our strategic location. For a better stay, I would suggest booking a Deluxe Room, which are 32sqm. See you soon for another enjoyable stay! Mark Losi
4 out of 5
by A verified traveler from Tokyo

クラブフロアはGOOD

Posted Oct 28, 2016
Location: 中心地にありアクセスは抜群です。 クラブフロアのコストパフォーマンスはとてもいいと思います
初めて宿泊しましたが、アップグレードされて快適な部屋でした。スタッフの対応も明るく、良い対応でした。
Comment from Hotel Management
Nov 9, 2016 by PRKUL, Hotel Management
Dear Kevin, Thank you for sharing your great experiences at our Orchid Club! I am pleased to share these with our team. Kindly book with us again on the Orchid Club room for your return visit to have another memorable experience! Mark Losi