Ratings based on 1,153 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for entertainment, food and shopping

Posted May 13, 2017
Pros: Location
Cons: Pillow menu. Double galzing.
Location: Next to a great bar/restaurant street full of Irish/English/Other bars and eateries. Jalan Alor up the road for great local dishes.
I've stayed here many times so knew the location was perfect. Rooms are also a good size. Wifi is great. The only thing I noticed this stay was the noise from (I think) a bar/club - the bass would start around 11pm and go through to the early hours - I was on 12th floor so will go higher next time and hope it is not as noticeable. Could also do with a pillow menu - the 4 supplied are all way too soft for me.
Comment from Hotel Management
May 16, 2017 by Teekay, Hotel Management
Dear Valued Customer, Warm greetings from PARKROYAL Serviced Suites Kuala Lumpur! Thank you so much for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred home-away-from-home! Nothing is more important than to make our guest feel at home. My team and I are extremely delighted that we have met your expectation. Once again, thank you so much for staying with us and taking time writing such a beautiful feedback. We look forward welcoming you back again in your next visit to Kuala Lumpur. Yours sincerely, Teekay Goh - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney n Beirut

Great Stay close to lots of good restaurants

Posted Apr 22, 2017
This was our second stay at the ParkRoyal Serviced Suites. They upgraded our room and staff were absolutely delightful, helpful and so much fun to socialise with. The location was close to everything from the food stall streets, restaurants and shopping malls to transport. A lovely stay!
Comment from Hotel Management
Apr 27, 2017 by Teekay , Hotel Management
Dear Rhonda and Adnan Many thanks for posting such an beautiful review following your stay with us at PARKROYAL Serviced Suites Kuala Lumpur. I am so pleased to read about your stay was such a success and that you enjoyed our superb location and our services. Hopefully we will have the pleasure to welcome you back to our Serviced Suites in the not too distant future. With kindest regards, Teekay Goh - General Manager
1 out of 5
by A verified traveler from Sydney australia

Nice place but they could do with more training.

Posted Apr 20, 2017
Had to wait for a breakfast table. Could not get anymore than 3 access keys, I needed one for myself one for my wife so the three kid had to share one key and that's no easy. Hotel facilities were almost kept as a secrete, Found only one friendly staff member who told us everything about the hotel and surrounding area on the last day.
Comment from Hotel Management
Apr 26, 2017 by Teekay , Hotel Management
Dear Valued Guest Thank you for your review and I am very sorry that we did not live up to your expectations during your recent stay with us. I would like to apologize for the instance when the reception was not readily available to take care of you. We have taken note of your feedback and will assure you that we will do better in our training. Your comments will allow the team to further understand the delivery of promises made and will certainly learn to be better. Once again, our sincere apologies. Please allow us another opportunity to refresh and renew your experience with us again. Yours sincerely, Teekay Goh General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel

Posted Apr 19, 2017
This is a great hotel to stay at especially for those families with kids aged 10-17 years old because there are rooms in the apartment like a house and they have some privacy. The hotel is very clean and modern, there are two pools one sky pool rooftop another ground pool. The location is excellent about a 10 minute walk to the main shopping center (pavilion) and it is also central to all tourist attractions in the KL area. However there are a few clubs and bars in the area of where parkroyal is situated however it is still safe. The people in KL are safe even in those areas. The staff at parkroyal are excellent and very nice. We just loved our stay there were washing machine and dryer u just need to buy some washing powder from the little shops in front of the hotel. Had an iron, a study excellent kitchen facility and rooms are great too.
Comment from Hotel Management
Apr 21, 2017 by Teekay , Hotel Management
Dear Zee It is always a pleasure to read such a lovely comment. We are pleased to hear that you were well looked after by our team during your stay with us. It is with great pleasure and privilege to delight each of our guests, and your compliments on our associate's efforts for going the extra mile are greatly appreciated. We would like to assure you that we will relay your comments to the team which will definitely motivate them further. Once again, thank you so very very much for staying at the PARKROYAL Serviced Suites and for sharing your comments. We sincerely look forward to welcome you back on your next visit to Kuala Lumpur! Yours sincerely, Teekay Goh - General Manager
4 out of 5
Recommended
for Families
by A verified traveler from London

Really great location

Posted Apr 17, 2017
Pros: Location, breakfast
Cons: Sofa bed poor
Location: Pavillion shopping, Sungei Wang Plaza round the corner!
This hotel has a great location, really close to main attractions. Room was a bit smaller than I thought and sofa bed was poor but overall was a good choice. Breakfast was good and plentiful. I would recommend this hotel.
Comment from Hotel Management
Apr 20, 2017 by Teekay , Hotel Management
Dear Valued Customer, I would like to thank you for taking the time to write such a beautiful review about your experiences at PARKROYAL Serviced Suites Kuala Lumpur. I am very pleased to hear that you enjoyed your stay with us and found our location and service to your expectation. Our central location is really the ideal place to explore the amazing city of Kuala Lumpur. With just a mere walking distance to the local eatery to night entertainment and mega shopping malls. Once again, thank you for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur. Warmest regards Teekay Goh - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Had a really good time

Posted Apr 16, 2017
I stayed here for 4 nights and itvwas amazing. I enjoyed every second. Staff was so nice. Prices are affordable. I would definitely cone back.
Comment from Hotel Management
Apr 20, 2017 by Teekay, Hotel Management
Dear Aki It is always a pleasure to read such a lovely comment. We are pleased to hear that you were well looked after by our team during your stay with us. It is with great pleasure and privilege to delight each of our guests, and your compliments on our associate's efforts for going the extra mile are greatly appreciated. We would like to assure you that we will relay your comments to the team which will definitely motivate them further. Once again, thank you so very very much for staying at the PARKROYAL Serviced Suites and for sharing your comments. We sincerely look forward to welcome you back on your next visit to Kuala Lumpur! Yours sincerely, Teekay Goh - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SYD

Very convenient for families

Posted Apr 12, 2017
A wonderful stay. Staff and amenities all up to date. Perfect for families with 2 or 3 children. Ample room to move around the rooms with very convenient clothes washing and light cooking facilities.
Comment from Hotel Management
Apr 17, 2017 by Teekay , Hotel Management
Dear Josh, It is always a pleasure to read such a lovely comment. We are pleased to hear that you were well looked after by our team during your stay with us. It is with great pleasure and privilege to delight each of our guests, and your compliments on our associate's efforts for going the extra mile are greatly appreciated. We would like to assure you that we will relay your comments to the team which will definitely motivate them further. Once again, thank you so very very much for staying at the PARKROYAL Serviced Suites and for sharing your comments. We sincerely look forward to welcome you and your family back on your next visit to Kuala Lumpur! Yours sincerely, Teekay Goh - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

City break to see the sights

Posted Apr 3, 2017
Pros: The space and facilities that we had
Cons: Nothing
Location: The personas and menara towers were both nearby plus !it's of places to eat etc
We enjoyed an upgrade and had a very spacious two bed apartment on floor 23 fantastic views especially at night. A good buffet breakfast and helpful staff very enjoy able experience
Comment from Hotel Management
Apr 3, 2017 by Teekay , Hotel Management
Dear Nicoa Greetings from PARKROYAL Serviced Suites Kuala Lumpur! Thank you very much for sharing your experiences at PARKROYAL Serviced Suites Kuala Lumpur. We are very grateful to read your kind comments and delighted that you enjoyed your experience so much. Once again, we thank you for selecting PARKROYAL Serviced Suites. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur. Yours sincerely, Teekay Goh - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from GB

Great locations for Jalan Alor

Posted Apr 3, 2017
Frequent visitor to KL, location brilliant for access to bars and hawker stalls in Jalan Alor. KL is easy to get around on foot (though walking in the humidity can be hard on people not used to the heat) situated between two monorail stations and a 10 minute walk to Pavilion shopping centre, is an added bonus. The apartment wasn't as new as other places I've stayed in the same area, but the apartment layout, location and staff made up for slightly worn (very slightly) interiors. And cannot reiterate enough how friendly and helpful the staff were.
Comment from Hotel Management
Apr 3, 2017 by Teekay , Hotel Management
Dear Valued Customer, Warm greetings from PARKROYAL Serviced Suites Kuala Lumpur! Thank you so much for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred home-away-from-home! Nothing is more important than to make our guest feel at home. My team and I are extremely delighted that we have met your expectation. Once again, thank you so much for staying with us and taking time writing such a beautiful feedback. We look forward welcoming you back again in your next visit to Kuala Lumpur. Yours sincerely, Teekay Goh - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Nice hotel close to malls, night clubs, massage

Posted Mar 27, 2017
Very trendy area with night life, arab food, bars and massage palours. Huge malls wth all expensive name brand stores.
Comment from Hotel Management
Mar 28, 2017 by Teekay , Hotel Management
Dear Valued Customer, Greetings from PARKROYAL Serviced Suites Kuala Lumpur! Thank you very much for sharing your experiences at PARKROYAL Serviced Suites Kuala Lumpur. We are very grateful to read your kind comments and delighted that you enjoyed your experience so much. Once again, we thank you for selecting PARKROYAL Serviced Suites. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur. Yours sincerely, Teekay Goh - General Manager