Ratings based on 228 Verified Reviews

3.7 out of 5
74% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near kl tower

Posted Jan 31, 2017
We got an upgrade when we reached there, nice view of the city from the top floors. Really close to the kl tower and patronas
4 out of 5
Recommended
for Everyone
by A verified traveler from Canberra, Au

Good balance - recommended

Posted Jan 19, 2017
Pros: Good location, rooms big and clean, good service. Cons: Hotel bar extraordinarily expensive (rip off?). Recommended, would chose again
2 out of 5
by A verified traveler

uneducated staff

Posted Jan 3, 2017
safety box was locked when we checked in. it was available to use after 1day by twice request. The last night said in hotel our room was not open with key card. because the key door was problem that the door key box was out of battery.
2 out of 5
by A verified traveler from PENANG

Posted Dec 31, 2016
CHECK IN VERY SLOW, CHECK OUT ALSO SLOW, ONLY ONE LIFT AVAILABLE FOR HOTEL ROOMS GUESTS.
3 out of 5
Recommended
for Everyone
by A verified traveler

centralky located

Posted Dec 22, 2016
Rooms and Elevators are very dimly lit it was a struggle with my poor eyesight despite wearing my glasses!
3 out of 5
by A verified traveler from melbourne

Good location. But a little dirty

Posted Dec 4, 2016
Nice easy location. However the room was a little dirty.
3 out of 5
by A verified traveler from Singapore

Mediocre Hotel

Posted Dec 2, 2016
Location wise is excellent. It is located right next to KL tower, shopping district 15 mins walk away, a mall nearby (3mins walk) with food and amenities. Staff is friendly and efficient with procedures. Luna bar located right above the hotel was a great experience. A minimart on the ground level to replenish your groceries was very convenient. Facilities in the hotel however was old and a little bit dirty. Cups and bathtub was heavily stained. Tv programmes were horrible . In-room Wifi was not working for my entire stay. The hairdryer and kettle provided for my room was very very small and not working very efficiently. Overall, if you don't mind a mediocre hotel with great location, this is the hotel to go for.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur, Malaysia

My awesome stay in Pacific Regency!

Posted Nov 7, 2016
My husband and I were so grateful to have an upgrade room accommodation without additional payment. Our room is very clean and huge. We are also happy for having met a Filipina working in the hotel. The receptionist who gave us the executive suite accommodation is very quick and fast. He is also approachable and nice. However, on the Not Good part of the experience, was the hotel's amenities, particularly, their swimming pool. It's not clean.
Comment from Hotel Management
Nov 23, 2016 by Marcom, Hotel Management
Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great stay at Pacific Regency

Posted Nov 7, 2016
Location: The location is close to the Patronas Towers and a huge shopping centre. It is a 10-15 minute walk to most other attractions or a short bus ride.
The room we stayed in was fantastic, everything we needed after our long flight from the UK. The room was bigger than our flat back home with a lounge, kitchen, king-size bedroom and luxurious bathroom. It was clean, tidy and very quiet. We were on the 27th floor (hotel rooms are between floors 23 and 31). The only downside about the hotel was that the pool didn't look particularly clean and we didn't take a swim because it looked quite cloudy.
Comment from Hotel Management
Nov 7, 2016 by Marcom, Hotel Management
Thank you for your comment. Look forward to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from JB, malaysia

Nice environment

Posted Oct 24, 2016
Pros: Location, night view
Cons: Non smoking floor but we still met smoking people which causes our room having the smoking smell
Nice staff nice location. Quite a great place to stay with, but need to remind those smoking guests to stay at smoking floor rather than non-smoking floor which causes other guest inconvenient.
Comment from Hotel Management
Nov 7, 2016 by Marcom, Hotel Management
We hope to welcome you back again soon.