Service is extremely bad, or you can say there’s no service at all. Stayed for 2 night and 2 night doesn’t have king size bed room. Keep wanting me to pay extra to upgrade the room. For the first night, staff told me it’s 53 ringgit to upgrade my room. For 2nd night, the staff told me it’s 430 ringgit to upgrade my room. Utterly disappointed by their service. Rooms are old without renovation. Phone in room has turned yellowish, wardrobe door can’t slide properly, design of the room is at least 20 years ago. Worst than 3 star hotel. Even for the upgraded Room, the room is not renovated. The bathtub’s handle has rust. Disgusting is the word to describe. This is not a 5 star hotel. 5 star hotel price, 3 star hotel condition and service. I can say this is the worst 5 star hotel in KL. Will not stay in this hotel ever again.