A nice hotel but lack of maintenance
Posted Dec 21, 2016
The staffs are all very friendly and pleasing, thumbs up for this and they upgrade my room to executive suite FOC ( Thumbs up on this ). Well the hotel clearly lack maintenance, the parquet floor is worn out and might hurt your foot if u are barefooted, only 2 towels are given ( no hand towel nor face towel ), the food tray was left for 2 days right outside our room, nobody ever bothered to collect it ( it was left by the previous guests ), there's dust on the table and furniture as well. Cleanliness really needs to be improved , such a pity as the hotel is nicely designed and was clearly lacking maintenance judging by the facilities
Comment from Hotel Management
Dec 23, 2016 by Sedrick, Hotel Management
Dear Mr. Isaac,
Thank you for taking the time to tell us about your experience at Pullman Putrajaya Lakeside. I am sorry that your stay experience did not meet your expectations. Please allow me to express my sincerest apologies.
We strive to provide superior service to every guest at Pullman hence your feedback is very important to us. I will share your review with our team. Please be rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences.
We appreciate your sharing concerns and it is our hope that you will give us the opportunity to better serve you. We hope to welcome you back to Pullman Putrajaya Lakeside in the near future. Sincerely,
Room Division Manager