Easy access and spacious room
Posted Dec 15, 2016
We drove to the hotel and direction towards it was very clear. We wanted to got to MAHA 2016 (Malaysian agriculture event) and the hotel was near the venue. However, we surprised that the hotel did not record our paid booking. We had to wait for one hour, after standard check in time, to get our rooms. Another bad experience was being checked out of our room without our knowledge. We couldn't believe that after coming back from a long day trip to KL and we couldn't access our rooms. We were told that we have been checked out - HORRORS! Our stuffs were still in the rooms! The duty manager was shocked herself and she was apologetic of the blunder. We managed to get back to our rooms and the duty manager gave us breakfast the next morning as peace offering. To not spoil out trip, we accept. Life is short but the journey is long.