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Renaissance Kuala Lumpur Hotel & Convention Centre

4.5 star property
Luxury hotel with 2 restaurants connected to the convention center in Kuala Lumpur

Choose dates to view prices

Photo gallery for Renaissance Kuala Lumpur Hotel & Convention Centre

Bar (on property)
Minibar, in-room safe, desk, laptop workspace
Reception
View from property
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout drapes/curtains
Private bathroom
  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, 2 Bedrooms

View from room

Presidential Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
LED TV
Pillow menu
Renovated in 2023
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout drapes/curtains
Private bathroom
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Twin Bed, Non Smoking, Pool View (Pool Access)

Room, 1 Twin Bed, Non Smoking, Pool View (Pool Access) | Minibar, in-room safe, desk, laptop workspace

Room, 1 Twin Bed, Non Smoking, Pool View (Pool Access)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout drapes/curtains
Private bathroom
  • 408 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Club Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout drapes/curtains
  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
LED TV
Pillow menu
Renovated in 2023
  • 635 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Twin Beds

Club Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout drapes/curtains
  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

Room, 1 King Bed with Sofa bed, Non Smoking, Pool View | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout drapes/curtains
Sofa bed - single
  • 408 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 Double Bed, Non Smoking

Club Room, 1 Double Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Club Room, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
LED TV
Pillow menu
Renovated in 2023
  • 1236 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

48-inch LED TV with digital channels

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
Dining table
LED TV
Pillow menu
  • 635 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 King Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout drapes/curtains
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout drapes/curtains
Sofa bed - single
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Corner Of Jalan Sultan Ismail, And Jalan Ampang, Kuala Lumpur, 50450
Location: 8.8/10 Excellent

What's nearby

  • Petronas Twin Towers - 11 min walk - 0.6 miles
  • KLCC Park - 15 min walk - 0.8 miles
  • Kuala Lumpur Tower - 17 min walk - 0.9 miles
  • Pavilion Kuala Lumpur - 17 min walk - 0.9 miles
  • Merdeka Square - 3 min drive - 1.6 miles

Getting around

  • Bukit Nanas Station - 1 min walk
  • Kuala Lumpur Sultan Ismail Station - 19 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬4 min walk
  • ‪Wariseni - ‬2 min walk
  • ‪Mixing Room - ‬3 min walk
  • ‪Xin Cuisine - ‬3 min walk
  • ‪Tandoor Grill - ‬3 min walk

About this property

Renaissance Kuala Lumpur Hotel & Convention Centre

Luxury family-friendly hotel renovated in 2023 and located near Kuala Lumpur Forest Eco Park
Located close to Kuala Lumpur Tower and Petronas Twin Towers, Renaissance Kuala Lumpur Hotel & Convention Centre provides a poolside bar, a terrace, and a garden. Treat yourself to some rest and relaxation at Mandara, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Enjoy the 24-hour gym, as well as activities like rock climbing. In addition to a playground and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
Additional perks include:
  • An outdoor pool and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, express check-out, and a ballroom
  • A porter/bellhop, smoke-free premises, and multilingual staff
Room features
All 406 rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and separate tubs/showers
  • 48-inch LED TVs with digital channels
  • Wardrobes/closets, mini fridges, and free tea bags/instant coffee

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Secured, covered self parking on site (MYR 10 per day)
  • Secured valet parking on site (MYR 70 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; MYR 108 for adults and MYR 54 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Evolution Café
  • H2O
  • R Bar

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Rock climbing
  • Waterslide

Family friendly

  • Children's pool
  • Free children's club
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27 meeting rooms
  • Computer station
  • Conference center (28,148 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Renovated entire property - October 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 14 2025 to May 31 2025 (dates subject to change):
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 108 for adults and MYR 54 for children
  • Covered self parking fee: MYR 10 per day
  • Secured valet parking fee: MYR 70 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Kuala Lumpur Renaissance
Hotel Renaissance Kuala Lumpur
Kuala Lumpur Hotel Renaissance
Kuala Lumpur Renaissance
Kuala Lumpur Renaissance Hotel
Renaissance Hotel Kuala Lumpur
Renaissance Kuala Lumpur
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel & Convention Centre Hotel
Renaissance Kuala Lumpur Hotel & Convention Centre Kuala Lumpur

Frequently asked questions

Does Renaissance Kuala Lumpur Hotel & Convention Centre have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Renaissance Kuala Lumpur Hotel & Convention Centre?

As of Apr 23, 2025, prices found for a 1-night stay for 2 adults at Renaissance Kuala Lumpur Hotel & Convention Centre on May 13, 2025 start from $93.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Renaissance Kuala Lumpur Hotel & Convention Centre pet-friendly?

No, pets are not allowed at this property.

How much is parking at Renaissance Kuala Lumpur Hotel & Convention Centre?

Self parking is available for MYR 10 per day. Valet parking is available for MYR 70 per day.

What time is check-in at Renaissance Kuala Lumpur Hotel & Convention Centre?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Renaissance Kuala Lumpur Hotel & Convention Centre?

Check-out is at noon.

Where is Renaissance Kuala Lumpur Hotel & Convention Centre located?

This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Forest Eco Park, Petronas Twin Towers, and KLCC Park. Kuala Lumpur Tower and Pavilion Kuala Lumpur are also within 1 mi (2 km). Bukit Nanas Station is only a 2-minute walk and Dang Wangi Station is 3 minutes.

Renaissance Kuala Lumpur Hotel & Convention Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1001 reviews
Rating 8 - Good. 345 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 42 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

fahmida

Liked: Staff & service, amenities, property conditions & facilities
We had a fantastic time here with our family 8 years ago, so we decided to return. The latest refurbishment has exceeded our expectations! The kids thoroughly enjoyed the pool, and the staff's friendliness and helpfulness really stood out. The breakfast has a wide range of delicious food options too! In fact, we liked it so much that we've cancelled our other hotel booking for when we come back to KL after our stopover to Langkawi and booking the Renaissance instead! 🙂
Stayed 3 nights in Apr 2025

10/10 Excellent

Kartiwi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very clean, happy to stay here and the food very nice. Hope next come to Kuala Lumpur and stay here again
Stayed 4 nights in Dec 2024

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay!

It’s an excellent property close to the Petronas twin-towers, KL tower and walking distance to all the must see sites. They also have excellent breakfast bullet spread. Wd enjoyed our stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it very much especially the kids section
Stayed 1 night in Dec 2024

10/10 Excellent

Zunaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Busy pool with limited beds

Excellent location near tram and KLCC. Rooms clean and spacious. Pool was cold and extremely busy with limited beds available.
Stayed 7 nights in Dec 2024

10/10 Excellent

Rodrigue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect I will comeback
Stayed 1 night in Sep 2024

10/10 Excellent

Guofu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
front desk staffs are very friendly,
Stayed 2 nights in May 2024

10/10 Excellent

Fariza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated my birthday here and we were greeted with a lovely complimentary deco by the hotel. Kids friendly property. My son loves it so much. Love that we have this in the middle of the city. Walkable to monorail station. Satisfied breakfast selection. Spacious room and bathroom including bath tub and bidet. Downside is room facing kl tower will have problem sleeping due to the very loud noise at night because of the rempits.
Stayed 2 nights in Dec 2024

10/10 Excellent

Muhammad Fahyyaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centralise and kids friendly environment.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kanaga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs.
Stayed 2 nights in Feb 2024

10/10 Excellent

Subramaian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services from Iman, front desk. He get me a tour on the room with a city and pool view. And end up staying in a city view. Room are bigger than Four points. Marvelous view and the Renaissance team are the best.
Stayed 1 night in Sep 2024

10/10 Excellent

Tomoo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, not only having a shower booth but also a bath tub.
Stayed 2 nights in Jul 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stuff
Stayed 5 nights in May 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Staff has to improve their actions and behavior while approaching customers in dining areas.
Stayed 1 night in Aug 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 1 night in Nov 2024

10/10 Excellent

Hazwan Aizat

Liked: Amenities, property conditions & facilities
Rashman did a good job in servicing my family even though we got a late check in. Thanks a lot
Stayed 1 night in Aug 2024

8/10 Good

kheng mun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did many things right, they made a special effort for our 3 year old, gave us a free upgrade on check-in, and generally made an effort to provide good service. The room and pool were also very clean. The buffer breakfast had a good selection of quality food. Unfortunately, the quality of service wasn’t consistent across all staff. They was a bit of a language barrier with the staff at reception which was probably what led to our late checkout not being processed, and resulted in me standing at the busy reception in my wet swimmers trying to get access to our room again. The room facing the main road is also extremely noisy at night and I am not usually sensitive to a bit of noise, so we had to be moved to another room facing the pool. Lastly, there doesn’t seem to be any consistency when the member discount is applied so I had to constant ask for it.
Stayed 7 nights in Feb 2025

10/10 Excellent

Faris Amad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience in KL! Wish their rooms had a washing machine. Washing your clothes at the hotel is extremely expensive! Keep that in mind otherwise the amenities and housekeeping was unmatched 👌
Stayed 15 nights in Jul 2024

10/10 Excellent

Wai Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are incredibly friendly and accommodating, and the rooms are spacious and clean. However, slippers are not provided. On the bright side, the pool is excellent, complete with fun slides. The hotel's location is convenient, just a 10-minute walk from the Twin Towers in KLCC. Plus, there's a Starbucks within a one-minute walk from the hotel. I highly recommend this hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ahmad Syahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time being here, it was to try out their water park for kids. Needless to say, we enjoyed playing with my kids at the pool. Second time coming here to celebrate birthday of our kids since they love to play at park again, and the location nearby KLCC. Request for a surprise during booking and they did not let us down. A beautiful decoration and cake were made to our room during check in from the Loyalty team (Diah, Lina, Saras, Aisyah, Ifah, and Amalin. Thank you also to the front desk officer, Amelia for smooth check out and final surprise.
Stayed 1 night in Aug 2024

10/10 Excellent

Ahmad Syahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids happy with the waterpark, parent happy with the refurbished room. Shower area a bit cramp. Unable to enjoy much the breakfast as were bumped to exec lounge due to overcrowd. But it is ok for us. Staffs were super attentive and friendly. Didnt get their names but all of them are great in their job and services. Feel safe at waterpark area as there are alot of staff watching over the area to ensure kids playing nicely. It was raining drizzly and unable to enjoy their playground.
Stayed 1 night in May 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Poor compared to other Mariott properties

Not for me. Didn’t enjoy the stay nor room. The counter staff who processed our hotel check in could have offered much better customer service. She didn’t address our questions when there were some check in hiccups, leaving us puzzled and unsure next step. We tried to seek clarification but she didnt even look like she wanted to speak to us and just processed the check-in. Service at the lounge was also so so. Disappointing experience.
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!

Amazing hotel in the CBD with great facilities for kids. The executive suite was very spacious and comfortable for a family of four. The club access provided parents with an area for children to have a full meal (complimentary) and activities in the evening while parents enjoy the club floor drinks/canapés. The staff at the Renaissance are fabulous! I was very impressed with Aishya in the kids club who was so kind and patient with my very shy 4 year old. Equally, I was incredibly impressed with the check in and check out process with Nazrul who was very personable, accommodating and kind. My only complaint was that the road noise from the suite facing the KL tower was loud and I found it very difficult to sleep. My children were fine as they area deep sleepers. If you’re a light sleeper then I’d request a room with a pool view instead.
Stayed 1 night in Nov 2023