Ratings based on 1,596 Verified Reviews

3.4 out of 5
78% of guests recommend
3.6 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

nice

Posted Jul 20, 2017
comfortable hotel...will come this hotel again....
3 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Posted Jul 19, 2017
-No wifi available in room (tower 2) -Room condition is good enough for resting purposes -Check in/check out kiosks are very handy for express check in and check out
1 out of 5
by A verified traveler from t

Did not honor my booking. Horrible hotel.Stay Away

Posted Jul 18, 2017
Horrible hotel which did not honor our booking. Put me, my old mother and kids in a smoking room when we booked non smoking rooms 2 weeks in advance. They refused to change our rooms or refund us because the hotel was full. Nonetheless, they did not help us out we had to checkout and go to another hotel to stay. They stole our money pretty much and did not bother changing our rooms or helping us one little bit. Horrible hotel stay as far away as possible. Room conditions are very bad as well and they barely speak English.
5 out of 5
Recommended
for Everyone
by A verified traveler from kuala terengganu

Posted Jul 18, 2017
The hotel is good and clean and quite .. only the water heater is not working
3 out of 5
by A verified traveler

Posted Jul 16, 2017
Rate was consider expensive for such condition. Unable to ask for additional towel. No bottled water provided.
4 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

nice hotel

Posted Jul 16, 2017
very convenient, helpful staff, mall inside the hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

cheap price hotel

Posted Jul 14, 2017
Pros: cheap
as usual but this time no fridge no brush and charge money..
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 8, 2017
Very good, but the check in counters are slow in service, can improve
4 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

Posted Jul 7, 2017
Pros: nice environment and beautiful decorations
Cons: provide mini fridge in the room
Location: easy access to GPO and nice new shopping mall called sky avenue
nice renovated room and environment but prefer to have private mini fridge in the room.
2 out of 5
by A verified traveler

Posted Jul 1, 2017
Small room with minimal facilities. Checkin was a hassle.