Think twice before making a reservation
Posted Aug 9, 2016 on Hotels
I have decided to booked in this hotel for the ff reasons.
Our room &CR was unclean,the unexplainable smell of the room ,
I decided to go& asked if there's a better room that they could offer & I am willing to pay extra charge.From room 133
,we transferred to G10 & paid for 130RM addtl charge.They have provided us the remote control for t.v. &AC w/out putting the battery on it.I have requested for the breakfast to be serve at 8AM.
Room was okay,since there was a water coming from the ceiling,I complained & they have ask us to transfer to G2.The worst thing they offered the G10 to other person ,I said why are you offering this room ,& he told me sssssh just keep quite we'll fix it.I said ok.In our current room TV was so blurry,but I didn't complain.On the ff day ,they failed to deliver breakfast& I have requested to dlvr it in evening & even ask to have it noted so that the next front desk will be aware.But he refused &told me that's already in his mind.I am not sure if Kamal or Ali is his name ,he even requested for this complain.
The next front desk was hesitant to give us the food since as per him they only serve breakfast from 8-12noon,I argue,& he ask me to wait.Finally burger & soda has been delivered.I requested again to serve the breakfast at 8 AM & he said yes, we followed up twice, 1tacos & coffee for 4.99RM if I know that this is the price of the breakfast , I should have paid only for the 600+ w/o our breakfast.