Lobby

Reviews of Sama-Sama Hotel KL International Airport

4.5 out of 5
Sama-Sama Hotel KL International Airport
Jalan Cta 4b, Sepang, Selangor

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1001 reviews" "
Rating 8 - Good. 188 out of 1001 reviews" "
Rating 6 - Okay. 42 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great stay made especially great by an Amazing team. Zainun at reception was very welcoming with great service. Ayeem at luggage did very well. Anam at Continents gave great service. Thank you team.
Stayed 1 night in Apr 2024

10/10 Excellent

Vilma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the check-in and fantastic breakfast. Staff are fabulous!
Stayed 1 night in Apr 2024

10/10 Excellent

Gwynneth Shelly Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Muhammad Mustakeem, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the check-in process was smooth and efficient. The reception staff greeted me with warm smiles and provided all the necessary information about the hotel's facilities and services.
Stayed 1 night in Apr 2024

10/10 Excellent

Cathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, food and room.
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks it's was lovely 🌹
Stayed 1 night in Mar 2024
Response from PA🤗 on Apr 3, 2024
Dear Anthony, thank you for the great rating. On behalf of the team, we are contented to receive such valuable rating in order for us to strive for better. Hope to get to welcome you back with better experience!

10/10 Excellent

Lucy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PA🤗 on Apr 3, 2024
Dear Lucy, thank you for taking a moment to share your experience at Sama-Sama Hotel KLIA. We are so pleased to hear you found our facilities and services to your liking. We look forward to welcoming you back soon.

10/10 Excellent

Daniella Maryangel

Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis next to the airport. Amazing pool area
Stayed 1 night in Mar 2024
Response from PA🤗 on Apr 3, 2024
Dear Laura, thank you for the kind rating! We’re so happy your visit at went well.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ghery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, easy access to the airport while enjoying a 5 star experience and dinning, great service and experience overall
Stayed 1 night in Mar 2024
Response from PA🤗 on Apr 3, 2024
Dear Ghery, the team here is thrilled to receive such great rating, thank you.

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PA🤗 on Apr 3, 2024
Dear Kennedy, we are so grateful for your kind rating and you did feel comfort with our facilities and hospitality. Thanks for sharing your review with us and the community. See you again soon!

10/10 Excellent

Burhan

Liked: Cleanliness, amenities
Topnotch service
Stayed 1 night in Mar 2024
Response from PA🤗 on Apr 3, 2024
Dear Burhan, the team here is thrilled to receive such great rating, thank you.

10/10 Excellent

Murray

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional location at the airport, dead quiet and nice room. Superb buffet. Would stay here again no question.
Stayed 2 nights in Mar 2024
Response from PA🤗 on Apr 4, 2024
Dear Murray, it is great to receive a positive feedback from you! Hope to welcome you back and remember to take care. See ya!

8/10 Good

Abdallah, Riyadh

Liked: Staff & service, amenities, property conditions & facilities
It was less than 24 hours. Hotel is excellent, but reaching the hotel from the airport was difficult and took a long time
Stayed 1 night in Mar 2024
Response from PA🤗 on Apr 3, 2024
Dear Abdallah, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First i want to speak on the front desk. EXCELLENT customer service!! Easy check in and flowed like water. Next was the room. OMG!! The room was super clean and quiet and very spacious. Bed was a 8/10 in comfort level, why not a 10/10? Because the bed could have been a little bit more softer lol. I’m very picky with mattresses, but this bed was very comfortable and that’s why a 8/10. Slept like a baby and when I woke up and went to the breakfast buffet, yet again OMG!! I’ve been to many hotels in my lifetime and are their breakfast… but SAMA SAMA BREAKFAST BUFFET IS BY FAR THE BEST IVE EVER HAD HANDS DOWN! So many choices and very affordable. I was in awe of the multitude of choices available. The checkout was awesome as well. I will most definitely be back again and stay with SAMA SAMA and I will recommend to any and all of my friends and family that travels to Kuala Lumpur
Stayed 1 night in Mar 2024
Response from PA🤗 on Apr 3, 2024
Dear Charles, I couldnt be more grateful to have such incredible guest, just like you, who made a well comment on our hospitality and services. On behalf of the team, we are feeling satisfied if our guests feel comfortable with their stay and hope to welcome you back, soon! Till then, have a great day!

8/10 Good

Robert, Sherwood Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PA🤗 on Apr 3, 2024
Dear Robert, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast Beutiful plants in lobby Convenient to airport
Stayed 1 night in Feb 2024
Response from PA🤗 on Apr 3, 2024
Dear Thomas, it is beyond words for us to express our appreciation to you for taking your time to recommend us to the other Expedia community. We look forward to welcoming you back soon. Till then, take care.

8/10 Good

Paul, Kailua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Feb 2024
Response from PA🤗 on Apr 3, 2024
Dear Paul, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

10/10 Excellent

Henrique

Stayed 1 night in Feb 2024
Response from PA🤗 on Apr 3, 2024
Dear Henrique, we are so grateful for your kind rating and you did feel comfort with our facilities and hospitality. Thanks for sharing your review with us and the community. See you again soon!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for in between long flights
Stayed 1 night in Feb 2024
Response from PA🤗 on Apr 3, 2024
Dear Christian, thank you for taking the time to provide a rating. Till then, take care and have a good day!

10/10 Excellent

Chong Siew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent transport to klia1 and Mitsui outlet
Stayed 1 night in Feb 2024
Response from PA🤗 on Apr 3, 2024
Dear Chong Siew, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

8/10 Good

Kim Koay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is clean and air conditioning is cool enough
Stayed 2 nights in Jan 2024
Response from PA🤗 on Apr 3, 2024
Dear Kim Koay, thank you so much for your positive rating for your recent visit.

8/10 Good

Norman

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very thing was excellent
Stayed 1 night in Feb 2024
Response from PA🤗 on Apr 3, 2024
Dear Norman, we really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Skye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious stay at the airport. Breakfast was delicious- food prepared to order along with endless options from the buffet. The bed is so comfortable, the rooms are spotless and well stocked. Room service portions are HUGE!! And the view … the view is pure heaven
Stayed 1 night in Jan 2024
Response from PA🤗 on Feb 1, 2024
Dear Skye, we are delighted to receive a great rating and will try our best to provide a better service and facilities in the future. We also glad that you find our room comfortable. We hope that we will get to be your still preferred accommodation. Stay safe and sound!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay although somewhat expensive.
Stayed 2 nights in Jan 2024
Response from PA🤗 on Feb 1, 2024
Dear Julie, I'm happy to hear that you enjoyed your recent stay and found our accommodations to be cosy. Until then, stay safe.

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facklities
Stayed 1 night in Jan 2024
Response from PA🤗 on Feb 1, 2024
Dear michael, I'm happy to hear that you enjoyed your recent stay and found our accommodations to be cosy. Until then, stay safe.

10/10 Excellent

Jennifer Anne

Stayed 1 night in Jan 2024
Response from PA🤗 on Apr 3, 2024
Dear Jennifer Anne, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Front desk lady very helpful.
Stayed 1 night in Jan 2024
Response from PA🤗 on Feb 1, 2024
Dear Louis, we are glad that you find our staffs were good assistance throughout your stay, see you again soon!

10/10 Excellent

Zuyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PA🤗 on Feb 1, 2024
Dear Zuyi, we are so grateful for your review. Thanks for sharing your rating with us and the community.

10/10 Excellent

Sharmila, Harrow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PA🤗 on Feb 1, 2024
Dear Sharmila, we're happy to see that you had a 5-Star experience at our hotel. Thanks for sharing.

10/10 Excellent

JOHAN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PA🤗 on Feb 1, 2024
Dear JOHAN, we really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection at the airport
Have stayed many times and always totally professional. Breakfast is spectacular and location is perfect for transit passengers or late arrivals.
Stayed 1 night in Jan 2024
Response from PA🤗 on Jan 31, 2024
Dear David, we are glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PA🤗 on Jan 31, 2024
Dear richard, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our guests.

10/10 Excellent

Timothy, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the convenience of this property for an overnight stay during our travels. We arrived late and they received us well, with warm hospitality and took care of our needs. After a long trip, the stay was a welcome reprieve and restful!
Stayed 1 night in Jan 2024
Response from PA🤗 on Jan 31, 2024
Dear Timothy, we are so grateful for your review. Thanks for sharing your rating with us and the community.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PA🤗 on Feb 1, 2024
Dear Peter, we are glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Just needed an overnight stop, but the hotel is convenient, clean, and comfortable. I would stay for a week if needed.
Stayed 1 night in Jan 2024
Response from PA🤗 on Jan 10, 2024
Dear Debra, we are glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

2/10 Terrible

John Duane

Stayed 1 night in Jan 2024
Response from PA🤗 on Jan 10, 2024
Dear John Duane, thank you for the great rating. On behalf of the team, we are contented to receive such valuable rating in order for us to strive for better. Hope to get to welcome you back with better experience!

10/10 Excellent

Ruth

Traveled with group
Liked: Amenities
Amazing hotel and staff and made such a difference to be attached to the airport. Beautiful outside pool and so quiet considering it’s next to the airport. Shuttle buggy drivers were living their job. Would definitely stay again
Stayed 1 night in Jan 2024
Response from PA🤗 on Jan 10, 2024
Dear Ruth, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to KLIA, amazingly clean and friendly helpful, professional staff. I appreciated the attention to detail
Stayed 1 night in Jan 2024
Response from PA🤗 on Jan 10, 2024
Dear Frederick, we really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful airport hotel
Beautiful airport hotel with great staff. As a VIP gold member received room upgrade
Stayed 1 night in Dec 2023
Response from PA🤗 on Jan 10, 2024
Dear Milan, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PA🤗 on Jan 10, 2024
Dear John, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

10/10 Excellent

tiong kung

Stayed 1 night in Jan 2024
Response from PA🤗 on Jan 10, 2024
Dear tiong kung, the team here is thrilled to receive such great rating, thank you.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed for 1 night only, mainly good but on arrival toilet was not as clean as we would expect. Otherwi
Stayed 1 night in Dec 2023
Response from PA🤗 on Jan 10, 2024
Dear Valued Guest, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

8/10 Good

John

Stayed 1 night in Dec 2023
Response from PA🤗 on Feb 1, 2024
Dear John, thank you for providing us with your valuable rating. It means a lot to us as a motivational for our staffs to offer only the best services to our guests. Till then, take care and keep in touch with us via our social media.

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star KUL airport hotel
Hotel is beautiful & great service. The frustration comes at check in when I requested free room upgrade as a VIP gold member but they don’t know anything about VIP program !! So I wasted my time explaining them what needs to be done and only when manager got involved I am finally upgraded. How come they don’t know what is VIP program if they agreed to offer it ?? Why I need to educate them ?
Stayed 1 night in Dec 2023
Response from PA🤗 on Dec 29, 2023
Dear Milan, on behalf of my team, I would like to apologize for the shortfall and hope it was a great stay.

10/10 Excellent

Jassica Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from PA🤗 on Dec 29, 2023
Dear Jassica Jane, we are glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from PA🤗 on Jan 31, 2024
Dear Andrew, we are glad that you love your recent stay and find us as a comfort accommodation. Till then, take care.

10/10 Excellent

Alexander

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to get to airport for transfer
Stayed 1 night in Dec 2023
Response from PA🤗 on Dec 29, 2023
Dear Alexander, thank you for sharing with us your experience and journey. Hope to see you soon with better experience.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
As expected
Stayed 1 night in Dec 2023
Response from PA🤗 on Dec 29, 2023
Dear Michael, Thank you so much for your positive rating for your recent visit to Sama-Sama Hotel KL International Airport.