Rooms condition and facilities were satisfying however check in wait took us almost 30min and staff did not even apology for the long wait. Buffet breaksfast had limited spread.
Comment from Hotel Management
Feb 6, 2017 by Ru Ng – Resident Relations Assistant Manager, Hotel Management
Dear Jessie, thank you for your review. Please kindly allow us to clarify that the breakfast we offer is a Continental Breakfast with the addition of several hot, cooked food items hence, the selection may not be as varied compared with a Full Buffet breakfast. We have also noted your feedback regarding your check in experience and will work on improving our staff efficiency and service with the team. Thank you for your valued support and we hope to welcome you back for a further improved stay experience soon. Best regards.