Why is this hotel rates 4 star?
Posted Nov 29, 2016
Disappointed. The hotel is dated ... 4 star is a joke. My room floor was worn-out. The carpet looked dirty, it was stained. The bathroom, nothing much to say. No 24 hrs room service. Room service starts at 11.00 am and ends at 10.00 pm, no breakfast in room. The hotel claims to have Spa. The spa has been closed and the hotel has no plans to restart the spa. Hiwever, every hotel aggregator states that the hotel has spa. I fealt very cheated, I will not stay at Swiss Garden again, not will I use Expedia. As expedia doesn't verify the truthness of its content.
Comment from Hotel Management
Jan 10, 2017 by Dzarul - Guest Experience Manager, Hotel Management
Thank you for staying with us. We have taken note on the issues mentioned and will review the ways to overcome this matter so as to improve the overall experience for all our guests accordingly. We really appreciate your feedback!