The Face Suites Kuala Lumpur

Star Rating
5 out of 5
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4.4 / 5Excellent
1,227 reviews


  • Pool
  • Free WiFi
  • Free Parking
  • Kitchen


What's nearby

  • Popular Location
    Petronas Twin Towers
    13 min walk
  • Popular Location
    Suria KLCC Shopping Centre
    19 min walk
  • Popular Location
    Kuala Lumpur Tower
    3 min drive
  • Airport
    Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    46 min drive

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    About this area

    Kuala Lumpur

    Located in Kuala Lumpur's Kuala Lumpur City Centre neighborhood, The Face Suites Kuala Lumpur is in the city center. Petronas Twin Towers and Kuala Lumpur Tower are notable landmarks, and some of the area's popular attractions include Berjaya Times Square and Kuala Lumpur Bird Park. Check out an event or a game at Bukit Jalil National Stadium, and consider making time for Aquaria KLCC, a top attraction not to be missed. Our guests love the property's central location.

    What's nearby

    • Popular Location
      Petronas Twin Towers - 13 min walk
    • Popular Location
      Kuala Lumpur Convention Centre - 17 min walk
    • Popular Location
      Suria KLCC Shopping Centre - 19 min walk
    • Popular Location
      Aquaria KLCC - 19 min walk
    • Popular Location
      Kuala Lumpur Tower - 3 min drive

    Getting around

    • Bukit Nanas Station - 3 min walk
    • Kuala Lumpur Sultan Ismail Station - 19 min walk
    • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 46 min drive

    About this property

    The Face Suites Kuala Lumpur

    This smoke-free aparthotel features 2 restaurants, 2 outdoor pools, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café, and a children's pool. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a refrigerator, a microwave, and a dishwasher. Conveniences include a washer/dryer and a living room, and guests will appreciate thoughtful touches like bathrobes and slippers.

    Renovations and closures

    The following facilities will be closed from 31 December 2019 to 31 December 2019 (dates subject to change):
    • Swimming pool
    The following facilities are closed on New Year's Eve (31 December):
    • Swimming pool

    Property amenities


    • 2 outdoor pools


    • Free WiFi

    Parking and transportation

    • Free self parking
    • Roundtrip airport shuttle (surcharge)

    Family friendly

    • Children's pool


    • Refrigerator (full size)
    • Microwave
    • Dishwasher
    • Cookware/dishes/utensils
    • Electric kettle


    • Buffet breakfast available for a fee daily 7 AM–11 AM: MYR 45.00 for adults and MYR 20.00 for children
    • 2 restaurants and 1 coffee shop/café
    • 1 bar
    • Room service available


    • Rollaway/extra beds: MYR 85.0 per night


    • Shower only
    • Bidet
    • Hair dryer
    • Slippers
    • Soap
    • Bathrobes
    • Shampoo
    • Towels provided
    • Free toiletries
    • Toilet paper

    Living spaces

    • Living room


    • 42-inch LED TV with satellite service

    Outdoor areas

    • Terrace


    • Washer/dryer
    • Dry cleaning/laundry service
    • Laundry Facilities

    Work spaces

    • Desk


    • Air conditioning


    • No pets or service animals


    • Elevator
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible parking
    • Smoke-free property

    Services and conveniences

    • Concierge services
    • Daily housekeeping
    • Safe
    • Iron/ironing board
    • Luggage storage
    • Blackout drapes/curtains
    • Safe at front desk
    • Free bottled water

    Location highlights

    • In the shopping district
    • In the city center

    Things to do

    • Fitness center


    • 200 rooms
    • 51 floors

    Nearby things to do


    2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.


      5 - Excellent
      4 - Good
      3 - Okay
      2 - Mediocre
      1 - Poor
      Service and Staff
      Property condition

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
      This traveler didn’t leave comments with their review
      Stayed 4 nights in Oct 2019


      • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

      The FACE Suite - It literally turn your FACE ANGRY

      The breakfast selection was a total disappointment with very questionable food storage and handling process. The pool, while providing a great view, was chalky and was basically a bird bath with bird poo and pee. The hotel provides a towel card for 2 towels (so if you have more people you are out of luck) but we were not informed that the towels could ONLY BE USED at the pool. It was breezy and cold and we wrapped our toddler and babies up in the towels to return to the room only to be told straight-faced at the door that we had to remove the towels as the towels could not leave the pool. Even when we tried explaining that our children were COLD and we would bring the towels back immediately, the bouncer at the door refused and insisted we remove the towels from the wrapped up children and babies. A side note, the glass panel beside the glass door was cracked and looked like it would completely give way but no warning signs were put up. Our trip ended in a total nightmare because almost the whole group fell ill soon before check out. 1 adult 1 child were admitted to the hospital with a NORO VIRUS only known to contract via contaminated food or water, another 3 adults, 2 babies and 1 toddler suffering from similar symptoms (Diarrhoea, vomiting,fever). Safe to say, we will NEVER go back to this hotel again.

      Stayed 1 night in Oct 2019

      5/5 Excellent

        This traveler didn’t leave comments with their review
        Stayed 3 nights in Oct 2019

        4/5 Good

        • Liked: Staff & service, amenities

        Elevators were not all working. Bathroom had dirty areas upon arrival. Valet worked with a taxi driver standing at the valet with them who would pressure us to use his taxi. We had to move rooms in the middle of the night due to the water pump breaking and causing loud noises. The curtains did not completely black out the room, though they are labeled as such. The water in the shower did not remain warm for long. The toilet seat was broken requiring maintenance to come fix it. The bed was too small, despite being a king size our legs were nearly hanging off of the edge. The slippers did not fit us, they were too small. The robes were also too small. Breakfast times could be extended. Room service did not always answer the phone. Room service order was missing an item. Despite these issues, we overall enjoyed our stay. The staff was lovely, the room was spacious and had a nice view and is centrally located.

        Stayed 5 nights in Oct 2019

        5/5 Excellent

        • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

        Large suite, clean and comfortable. The staff is friendly and whenever you need anything the full fill the request fast. Excellent breakfast with lots of options. The hotel is very well located, next to a train station and 15 walk from the twin towers.

        Stayed 2 nights in Oct 2019

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