Exterior

Reviews of The Marque Hotel Kuala Lumpur

2.5 out of 5
The Marque Hotel Kuala Lumpur
No 10 Jalan Pudu, Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 74 reviews" "
Rating 8 - Good. 28 out of 74 reviews" "
Rating 6 - Okay. 16 out of 74 reviews" "
Rating 4 - Poor. 10 out of 74 reviews" "
Rating 2 - Terrible. 6 out of 74 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Mageswary

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

2/10 Terrible

Mohamed Affan, malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay there.
I left the minute I step foot into the room. Upon handing back the room card within 2-3 minutes, I didn’t get any refund or half my money back. The room was terrible and I think I deserve a refund since I didn’t even stay there
Stayed 1 night in Feb 2018

8/10 Good

akmal, KL

Liked: Staff & service, property conditions & facilities
Its nice hotel
Its a nice place. Just parking will be the main problem
Stayed 2 nights in Jun 2017

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marquee
Clean room with good AC, tv and tea kettle were a nice bonus. Located across from th metro which was very convenient, food eateris all around. Good price!

8/10 Good

Michael

Liked: Cleanliness
Good Budget Hotel.
Live in Malaysia and have used this hotel a few times for a nighy out in KL. For the price its one of the nicest budget hotels i have found. Walking distance to Jalan Alor and the bars of Changkat.

10/10 Excellent

Dashindaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Charlotte, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City hotel, 45 mins from the airport
This location seemed to be central to most things. Transit right there. We walked around and explored the city fairly easily from this location.

6/10 Okay

fordo , england

Liked: Cleanliness
Disliked: Staff & service
Budget Hotel in a good location
We arrived late at night and the staff me ever who checked us in was very helpful and pleasant On our first day we asked for assistance from one of the ladies at reception who clearly didn't want to help and was quite abrupt. On our return from our first day it was clear that the housekeeping team had gone through our belongings which was very upsetting as items had been moved from inside bags and put on the side or in a different place it was only fortunate that we had got reception to help us set the in room safe From after that we left do not disturb on our door for the rest of the stay as I was very cross that somebody had been in our room and messed with our things The location of the hotel is good right near Chinatown and close to temples and a train station with quick and easy access to KL Room was clean but quite small and the bathroom was a good size I would recommend if on a budget when travelling but be careful of your belongings!

4/10 Poor

Chinlai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness of the room
Cockroach everywhere, lots of print on the bed cover looks like spam print!!!???

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Strategic location - near LRT (Plaza Rakyat)
An one-night short stay before the trip to Cameron Highland the next day. The hotel is right opposite (across the road) the previous Puduraya Bus Terminal, about 5 minutes walk to LRT (Plaza Rakyat) and 10 minutes walk to Petaling Street. Thus occupants of hotel can either choose to have meals at Petaling Street or cafes beside the hotel. Safety of hotel occupants is assured as there is security guard on duty at the entrance of the hotel. The room is clean and quite spacious and comes with an electric kettle for making your own cup of hot tea or coffee.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

KK, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded Expectations
Although it's located at Pudu, whatever dodginess all ended outside the hotel. Inside, it was comfortable, staff were friendly and the room was clean, didn't have any funny smells, bathroom was also clean although it was leaking a little but overall, I didn't expect it to be so clean and comfortable. For those who drive, parking at Pudu or behind the hotel (recommended by the staff) are too pricey. You can park opposite Maybank building, it's RM 5 per entry. Also, I made a mistake on my dates and although it said that the booking can't be cancelled or changed, the hotel and Expedia were nice enough to allow to me to change my dates which I really appreciate! Thank you and definitely recommended for a nice, short stay! P/S: For backpackers etc, it's a great place to stay at as it is cheap, very near to public transportation and malls and food places!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not valued for money!
Room condition poor.... bed sheet smells like not been changed for a month.... very bad experience.....

6/10 Okay

Trevor, Australia

Good location
The hotel location is good with easy access to central market, train, and bus services. The rooms are comfortable but a bit on the small side. Staff are quite helpful.

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Room comfort

6/10 Okay

Ariff

Liked: Room comfort

8/10 Good

Hayati, Mantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marque surprise
Cheap but worth every cents. Actually i got more than what I bargained for. Except for the lack of parking i dont have any complaint.

8/10 Good

Hayati, Mantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Marque
Very pleasant except the lack of parking

6/10 Okay

Islandhopper, UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Once you are inside the room it is fine.
The rooms are good and clean, but the hotel entrance is difficult to find and taxis don't know it. slightly "downmarket" area but handy for LRT and walkable to Cangkut might-life area.

6/10 Okay

Mohammed Neamah, Sintok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entrance
It's good.. But the entrance not really good

10/10 Excellent

Sivaanan, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thumbs up..
Great hospitality ....

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed Travellers
We hardly saw any female or family with kids staying in the hotel. The walls are thin such that we can hear doors opening and closing especially during the wee hours of the morning. The plus factor is its walking distance to chinatown and petaling st.

2/10 Terrible

Vicki, Adelaide, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
The only good things about this hotel were the towels (which we had to use to mop up the bathroom floor following a shower) and the dim lighting that helped to disguise the lack of maintenance and cleanliness. My husband also awoke with bite marks on his legs.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
To sleep in nothing else
The hotel is centrally located very close to China Town, shops, 10 min taxi ride from Sentral train station. Simple, no frills, no food, but offering a large, clean room (not much day light as one tiny window) and a comfy bed. My shower was flooding the room, and did not have hot water on day one, but it was sorted the next day. As a solo female traveller I was not offered any help with the luggage; I also asked for help getting a taxi to the airport (5am) and was told just to get one outside stopping it in the street.

8/10 Good

Johnny

Liked: Cleanliness, room comfort
Disliked: Staff & service

4/10 Poor

rp, singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed in hotel for one night. Room dusty. Near main road and metro makes hotel location noisy.

8/10 Good

Adam, Miami, FL

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Overall good hotel, but poor air conditioning
The hotel is well located (although a bit tough to find) near Chinatown and the Puduraya bus station (easy walking distance). Overall the staff were pleasant, although I had to show a receipt to get my RM 100 deposit back when I checked out. The WiFi was excellent, stable and fast in the room. Unfortunately, the air conditioner was quite weak and unable to maintain the temperature at a comfortable level, a major drawback in a tropical city like Kuala Lumpur.

8/10 Good

S.Hina, Qatar

Liked: Staff & service, property conditions & facilities, room comfort
affordable hotel near utc famous building .
It was a nice and comfortable stay. The most important thing is that you can find everything near hotel KFC Macdonald Starbucks China town market city tour bases all you can found just near to you five mind walk. ...stay was good .No complain staff was friendly

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had fun
I could enjoy my time thete

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Alfabetbob, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great location, great value
Super for the money-great staff-clean and comfy-wfi did not work as well as ref but all was good and located in the hub of Chinatown-will go agaain
Response from Joan on Nov 22, 2014
Thank you for staying with us during your vacation here in Malaysia, we are great to hear your good comments in our hotel, and we will improve more our services, looking forward to see you again

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

zack, italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth paying.. great service...
Worth every cent..

10/10 Excellent

AnandS, PJ, Msia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem tucked between the hustle & bustle of KL
It was a rare find indeed. The Marque provided positive ambiance, good cleanliness , friendly and helpful staffs, and hassle free services from check in to check out. It made me extend my stay for an additional 2 nights. Good job. Only critic I have would be the advert on websites states mini fridge provided in all rooms. However only premier rooms comes with it.

10/10 Excellent

Sean, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Unexpected Pleasant Surprise..
It was great in all aspects especially based on the room rates. Clean, comfortable, Staffs were friendly and helpful. Extended stay for 3 days due to the effective management and location. Just one feedback for improvement, there is no Mini-bar / fridge in all rooms. The advert shows there is. Thanks,

8/10 Good

Laura

Liked: Room comfort

8/10 Good

Ellen, Batam, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and clean.

6/10 Okay

Dewi, Malaysia

Liked: Staff & service
economically comfortable
It is a nice budget hotel with basic facilities and comfortable for short stay. The problem is it does not have a private parking lot so you have to go around put your car in a rental secure parking. Little bit noisy since it is located in a very busy area of KL (close the bus terminal). Be very careful if you walk around because it is like in the slum area.

10/10 Excellent

dr, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms, new bathrooms,
Decent hotel at this price. Would stay here again.

10/10 Excellent

saiid hazar, maldives

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good

2/10 Terrible

Karsinah, Den Haag

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nee
eerst dag aankomst bij het hotel worden wij niet goed ontvangen. Wij hebben bij jullie geboekt voor een leukze kamer helaas hebben wij dat niet niet gekregen .wij werden in kamer gezet die mij niet beviel.Ik heb voor een een luxe kamer betaald. Ik kregen gescheurde badlaken met gaten. Het bed onder de matras is goed kussenslopen waren wel gewassen maar zatte vlekken op de sloppen. op de plafon en langs de muren liepen kakker lakken. tijdens slapen worden er geboord 2 dagen lang kon niet van slapen. Ik heb het ook aan de receptie door geven maar wordt er niks aan gedaan Ik heb slechte ervaring meegemaakt over dit hotel.Dus vond het niet waard om nog eens bij jullie hotels te boeken . Ik ben bang dat ik weer teleurstelling krijgt. Ik heb er trauma van overgehouden. Ik heb ook aan jullie doorgeven dat ik een Asma patient bent. Ik wil niet zielig doen om schade vergoeding te vragen aan jullie. maar dit zal ik zeker bij ombudsman vermelden . Tot slot heb ik foto's gemaakt over de badlakens met gaten en het geluid overlast hebt ik op video opgenomen. Namens mij en mijn man wil ik Expedia jullie bedanken voor de slechte ervaring van dit hotel en vriendelijk groet. K.K.Karijodikoro Sawat
Stayed 17 nights in Sep 2017

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great ! love it.

6/10 Okay

部蝶, 熊本

Disliked: Staff & service
バスターミナルに近くて便利な立地
バスターミナルの真横にあり、空港からの直通リムジンバスも停まるので便利。 建物は古いがそれなりにリフォームされている。 ベッドは大きく快適。 水回りは貧弱で、シャワーの水圧も低い。 入り口には24時間警備員がいて案内もしてくれて親切。フロントの男性はTシャツ姿でざっくばらんな感じ。 チェックイン時に現金でデポジットを要求されたが、チェックアウト時にはこちらから要求するまでデポジットを返してくれなかった。「ついうっかり」返してもらうのを忘れてそのまま帰る客もいるのでは、と心配になった。

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr laut und dreckig
Sehr laut wegen der Hauptstraße und total dreckiges Zimmer

10/10 Excellent

PAULO, Recife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Pretty close to both Chinatown and Central Market and yet just a walking distance to many attractions like parks and museums. The only issue was the shower courtain, which is very short and leaves the bathroom dumped. But it's a very comfortable room.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy because of the construction work at 8:30 in the morning. The pillow and bedsheet is not clean but you get what you pay for.

4/10 Poor

LEE & JANG, SOUTH KOREA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치는 좋았지만 호텔 상태는 안 좋았다
공항에서 버스타고 내려서 3분정도만 걸어가면 금방 호텔을 찾을 수 있었다. 근처에 PETALING STREET가 있어 늦게까지 하는 식당도 많고 호텔1층에는 편의점도 있다. 무엇보다도 가격이 무척 저렴하다. 하지만 나는 다음에는 이 호텔을 이용하지 않을 것이다. 침구의 상태가 매우 더러웠고 (마치 10년 넘게 사용한 것 같았다) 개미가 무척 많으며 욕실 또한 더럽다. 창문 밖에는 담배꽁초가 가득했으며 비둘기가 자주 머물러있었다. 객실에서는 이상한 냄새가 났다. 우리가 도착하자마자 한 일은 모기기피제와 섬유탈취제, 방향제를 구입한 것이다.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
バランスよし☆
場所、快適度、内装、価格 バランスのとれたホテルだと思います。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港バスの停留所から近く便利
PUDURAYAバスターミナルから近く、空港バスの停留所もあり便利。ブキビンタンや中華街も近く、観光や食事にも不便しない。フロントは3階にあるので、エレベータの乗り換えが必要なのがちょっと不便。