Ratings based on 1,594 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Aug 26, 2016
Good room service and facilities. Enjoyed the entertainment of the malayan band playing in the lounge area. Breakfast was good.
2 out of 5
by A verified traveler from london

good deal but rooms shabby

Posted Aug 24, 2016
Pros: location
Cons: yes clean the rooms properly and get more staff in the pool area
Location: central and all major malls walking distance
if it was not for the duty manager Tony, I would put -0 rating review, it was for him and his good client service we remained to stay in the hotel. the management really needs to sort out their cleaning and pool staff
5 out of 5
by A verified traveler

In die Jahre gekommener Luxus

Posted Aug 24, 2016
Luxushotel mit gutem Service jedoch von der Ausstattung eher "altbacken"
5 out of 5
by A verified traveler from portugal

The hotel is fabulose. We love it

Posted Aug 22, 2016
Everything was fantastic. The hotel is near Petronas towers.
4 out of 5
by A verified traveler from 日本

臨機応変な対応

Posted Aug 22, 2016
エクスペディアでの予約がとれていなかった(予約証明をプリントアウトしていたので問題なかった)らしく、当日部屋がアップグレードされた。 部屋の洗濯機が壊れたとき、朝早い出発で朝食が食べられなかったときにカスタマーサービスに電話して、いずれも臨機応変に対応してもらった。
3 out of 5
by A verified traveler from London

Unhelpful staff

Posted Aug 21, 2016
The hotel itself was nice but the staff were lazy, the room wasn't cleaned at all on occasions and when it was the standard was poor. The room service was lazy and expensive. Guests were not allowed to sit in seating area in Lobby area without purchasing a very expensive drink. No staff around the pool area at all. Location was very good and central.
4 out of 5
by A verified traveler

그냥 괜찮은 호텔

Posted Aug 20, 2016
파빌리온과는 가깝고 트윈타워까지는 걷기 멀다. 수영장 등 시설은 그냥 좋은 편이다.
5 out of 5
by A verified traveler

Very nice hotel and close to shopping center.

Posted Aug 16, 2016
Pros: The hotel is very classy with friendly staff, and the large breakfast area was just amazing.
Location: The Pavilion Shopping Mall is a 10 minutes walking distance, and right behind it there are lots of Arab restaurants were the food was amazing.
The family and I had a great a great time. lots to see and do, places to eat and great night life.
3 out of 5
by A verified traveler from Australia

Nice hotel but getting Tired

Posted Aug 15, 2016
Pros: The staff were friendly and offered an upgrade, that was nice. the outside balcony overlooking the pool was especially pleasing.
Cons: Bar prices are on the high side for KL RM$35 for a can of local beer. unlike other hotels they failed to provide complementary nibbles with the drinks
Location: Pavilion shopping Centre
The Royale Chulan is situated just behind the Pavilion Shopping Centre in central KL, not the best location but in walkable distance to the major attractions in KL. Given the plethora of high quality hotels in KL and their reasonable cost the RC suffers from being older in design and decor and showing its age. The bathroom was clean and modern but the rooms use a lot of cut out teak panels that were very dusty, the intricate design must be very difficult to keep clean. Otherwise the room and facilities were fine but lack that wow factor or degree of opulence that competing hotels possess.
5 out of 5
by A verified traveler from Spore

One of the best hotels in KL

Posted Aug 13, 2016
Excellent Customer Service by hotel staff. Hotel area is clean and well maintained.