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Reviews of The Saujana Hotel Kuala Lumpur

5 out of 5
The Saujana Hotel Kuala Lumpur
Jalan Lapangan, Terbang SAAS, Shah Alam, Selangor

Reviews

8.0

Very Good

Rating 10 - Excellent. 75 out of 233 reviews" "
Rating 8 - Good. 103 out of 233 reviews" "
Rating 6 - Okay. 32 out of 233 reviews" "
Rating 4 - Poor. 13 out of 233 reviews" "
Rating 2 - Terrible. 10 out of 233 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Gerrad De

Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort
Overall hotel/resort was not quite as l expected. Rooms need to be refurbished and upgraded, there were bugs crawling around desk and bench,eg ants & spider. Services were slow,location was also a bit inconvenience to transport
Stayed 4 nights in Aug 2023

6/10 Okay

eddie

Traveled with group
Disliked: Property conditions & facilities
Didnt indicate I have breakfast included before I purchased this trip and no shuttle service..Need call cab every time.
Stayed 10 nights in Aug 2023

10/10 Excellent

Justin

Stayed 1 night in Jun 2023

10/10 Excellent

Doreen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

ZOEY

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The humps on the road outside the hotel need to be painted. Terrible for cars whenever we entering and leaving the hotel.
Stayed 5 nights in Mar 2023

4/10 Poor

Kylie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth for money 😅
Stayed 2 nights in Mar 2023

8/10 Good

Irene Yu Ling

Traveled with partner
Liked: Cleanliness
Room smells unpleasant.
Stayed 2 nights in Feb 2023

2/10 Terrible

Chia

Traveled with partner
Disliked: Amenities, property conditions & facilities
Place is old and poorly maintained. Service is sub par. Amenities is worse than a 3 star hotel. No bottled shower gel. Small bottle of mineral water cost 5RM per bottle. You will need to go out to buy your own drinking water if you dont want to pay super overpriced drinking water.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Kian Seng

Stayed 1 night in Sep 2022

4/10 Poor

Seow Beng

Stayed 1 night in Aug 2022

10/10 Excellent

Sutha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

8/10 Good

SOOK KUN

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Ayman

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery at the hotel is very nice, more like a resort and not suitable for a business trip. Staff is not well trained, my room had many many problems! This is definitely NOT a 5 star hotel unless you room is in the club house. No air con in the lobby... my room had spider webs, terrible smell, moved me to a new room but air con not controllable and temp was so cold I couldn't sleep... hotel technician couldn't solve the problem, door lock was malfunctioning and I stayed half an hour until it was fixed... no apology from hotel not even a gesture of offering something to drink while they solve the problem. Toilet seat looks old and always dirty... very poor bathroom amenities... NOT a 5 start hotel for sure. I requested that I get upgraded especially that I have an Expedia VIP reservation... promised to do so and it never happened and hotel did not even reach out to me to explain why!! Overall VERY VERY disappointing, not worth the money... you are not close to anything if you need to buy a quick snack or something to drink. Not the place for a business trip for sure.
Stayed 6 nights in Jun 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

4/10 Poor

David

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Would not stay here again
Rooms were shabby. Surroundings great. Service from reception poor. Said they wouldnt issue a receipt because i booked through Hotels.com. quality of cocktails in the bar poor. Not a great hotel.
Stayed 1 night in Feb 2022

6/10 Okay

Harveen

Traveled with partner
It is a super average hotel, doesn't represent any 5 star qualities. Don't be fooled by the photos. There is an abandon counter in the swimming pool, almost decaying pool bridge (safety concering). Room corridors filled with dust and litter, out of service lift, stained coffee mugs, basic amenities like disposable slippers weren't provided too, insipid breakfast, pool attendant missing from sight. The list goes on. Not worth a dime! Totally disappointed.
Stayed 2 nights in Jan 2022

10/10 Excellent

Sutha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly one of the best hotels that I've stayed in Klang Valley. Its has such a serene environment. The Club rooms are exquisite and definitely a perfect choice for business travelers or couples who would like a little escape from the hustle and bustle of the city, but still stay in the city itself! Will definitely return here very soon.
Stayed 7 nights in Nov 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Saujana Hotel Management on Sep 10, 2020
Thanks for your comments.

10/10 Excellent

George Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Siu Moon Leo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Booked 3 king-size bed room but was given twin bed rooms instead.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Siu Moon Leo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 5 nights in Nov 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Nov 2019

8/10 Good

Charles, NJ

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
rooms are just a bit tired but the amenities and grounds are great. Staff was a bit slow at check in.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I expected so much more from a five star rated hotel. I had to get my room changed once due to dust and cleanliness issues. Even the upgraded room change is also not that much better and the amenities are in serious need for upgrading, much room for improvement needed if this hotel is to retain their five star rating.
Stayed 1 night in Nov 2019

6/10 Okay

Au

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Nice hotel but dusty and less entertainment
A bit dusty. The breakfast not much choices. Anyway, got a complimentary upgrade to executive room and lower rstes for extra breakfast. Cafes only served buffet oj sat afternoon and not much ala carte /light food selections. Not much attractions in the evening. No digital tv for channels.
Stayed 1 night in Nov 2019
Response from The Saujana Hotel Management on Nov 13, 2019
Thank you for your comments.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although room appears slightly outdated, generally it's okay. Breakfast was normal with limited variety although staff were friendly. Saujana is far from KLIA and hotel is out of the way although they have shuttle service to nearby CITTA mall and a few other drop off points but CITTA is a small mall, has nothing much there. It will be helpful if hotel increases frequency to Sunway Pyramid instead and to provide pick up service at least once or twice.
Stayed 1 night in Nov 2019
Response from The Saujana Hotel Management on Nov 13, 2019
Thank you for your comment

10/10 Excellent

Mohd, Melaka

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis in a very busy part of Klang Valley is always very refreshing
Stayed 1 night in Oct 2019
Response from The Saujana Hotel Management on Nov 13, 2019
Thank you for your comment.

8/10 Good

foongYK, Little red dot

Liked: Staff & service, amenities
Quiet and pleasant scenery; Room is carpeted and seems perpetually 'wet' - maybe due to minimum fresh air circulation and past few days of rain did not help?
Stayed 3 nights in Oct 2019
Response from The Saujana Hotel Management on Nov 13, 2019
Thank you for your comment.

2/10 Terrible

mary

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very badly managed hotel.
Hotel was not accomating to us as I booked 4 room for 2 nights. I had an engagement reception that was held in your hotel the following day. Bathroom smelt of urine. Around the bathtub there was ring around that looked stained and was not cleaned properly. For a 5 star hotel, it was despicable. The other guest room had live roaches and a dead lizard on the curtain. The roaches were seen by your staff when they cane into the room at about 1.00am...sorry, gate to complain but management needs to know about this.
Stayed 1 night in Oct 2019
Response from The Saujana Hotel Management on Nov 13, 2019
Thank you for your comment.

8/10 Good

Tiffini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have been staying in Saujana everytime we are in KL. A comfy stay with good breakfast
Stayed 3 nights in Sep 2019
Response from The Saujana Hotel Management on Nov 13, 2019
Thank you for your comment

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this for the location as it suited us this trip. There’s a great golf course which can be accessed so that was a highlight. It was not too busy and we got an upgrade which was very appreciated. The breakfast buffet is especially good. Service and staff on the whole good, though some waiting staff were fairly expressionless. Reception friendly and luggage storage facilities very good.
Stayed 3 nights in Aug 2019

8/10 Good

Yew Jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Service and Top-Rate Staff
Service was excellent! The staff were friendly and accommodating and helped me to coordinate to plan a birthday surprise cake delivery for my fiance. They assisted to ensure delivery was on time and waited outside our door for exactly 12am to press the doorbell! They even provided candles and wrote a birthday message on the plate. The room was clean and comfortable, however as I have quite sensitive skin the bedsheet for the first night was a little itchy. On the 2nd day they changed the bedsheet and it felt clean and comfortable. The spa was an enjoyable experience but a little over priced. There were excellent gym and swimming pool facilities and we were a little sad as we didn't have time to use them.
Stayed 3 nights in Jun 2019

10/10 Excellent

Nor

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful quiet which is I like most
Stayed 5 nights in Apr 2019

8/10 Good

Amberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was good with friendly helpful staff with exception of 1 F&B staff at breakfast. Italian food at Senja was great. Property is very private and exclusive which i enjoyed... will recommend to friends!
Stayed 3 nights in Apr 2019

8/10 Good

sharifah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Khee leng

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

CK

Disliked: Staff & service
1 staff during check out time. Wait too long.
Weak water pressure. Shower water some time very hot, and cold.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2018