Ratings based on 105 Verified Reviews

3.1 out of 5
68% of guests recommend
3.0 Room cleanliness
3.1 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 16, 2017
Min room facilities and air cond not working properly
1 out of 5
by A verified traveler

Not worth it to stay here with the price

Posted Feb 8, 2017
Pros: Staff friendly
Cons: Condition of the room, parking should be car friendly.
Terrible room condition. Everything not working. Many times call to repair, but condition still the same. Plus side the room quite spacious and staff are friendly. But negative side, conditions of room, facilities, very bad
3 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Good hotel facilities for family vacations

Posted Jan 31, 2017
Recommend to other but try eliminate vacation in national holiday, bcoz crowded and spend a lot of time in queue...
1 out of 5
by A verified traveler

borring

Posted Jan 30, 2017
position of hotel rooms that are not very nice and not suitable for relaxing with family and the views from the hotel room was not really disappointing draw
4 out of 5
Recommended
for Families
by A verified traveler from singapore

A great place for Family with Kids and Elderly.

Posted Dec 30, 2016
Pros: Spacious & Comfortable. It is located in the green and fresh air.
Cons: Yes. 1) Breakfast should be more international 2) Facility in the room (ie. sink is leaking... fridge is not working and smelly...during our stay)
Location: Nothing much to shout about outside the hotel.
The resort is nice.. But breakfast so- so only. Overall the system & ppl there quite organised and efficient. Its Safari park is the biggest in Msia compare to A Famosa. The Predator show is awesome, you can watch wild animals like Tiger, Lion, Hyena how they catch its prey through the window. Got night jungle and Tarzan show in the night. Water park is fun too like mini Lagoon.. it's only 3yrs on operation should be considered new, but the facility is very low maintained. The combo ticket for 2 parks is a value buy.
1 out of 5
by A verified traveler from KL

Very inefficient, slow service and dusty.

Posted Dec 28, 2016
If you could drive to bukit gambang, then you could choose to stay somewhere else. Took 30 mins to check in and check out (even with my paid-in-advance online booking). Dont know why they needed so many paperwork when everything is online. Waited 1.5h for my room. I arrived at 4pm, waited till 6pm (by which time all the fun stuff are closed, so wasted 1 day). Went in to room, floors were dusty (my feet were black at one point), and on top of that not ONE towel was available. Needed to call room service twice to get 4 towels (I paid for 6 persons). Hotel : Sucks. Waterpark & Safari: Great but leeches money out of your pocket any which way possible.
2 out of 5
by A verified traveler

Posted Dec 24, 2016
Front desk staff not friendly. Not even smile. Terrible served for check in. Waited for almost 40minutes to check in.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Good hotel with ..lots of activity for families.

Posted Dec 22, 2016
We had a lots of fun ..kid is enjoying...nice meals .The staff are very helpfull .....all went well...Food are great ...with a lots of choices. overall we are very happy with the service
1 out of 5
by A verified traveler

sorry..will not coming anymore

Posted Dec 16, 2016
suck...booking but cannot get room after 4 hrs que
5 out of 5
Recommended
for Everyone
by A verified traveler

Good n enjoy

Posted Dec 12, 2016
Its realy good holidays n fun wit family at Caribbean Bay Resort..