Ratings based on 83 Verified Reviews

4.2 out of 5
97% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from KL

Nothing Fantastic

Posted Nov 25, 2016
Very poor internet connection. I was asked to do ironing at the lobby. After I argued and complaint saying that the hotel website said "available upon request" then only the iron was sent to the room. But concept is good. Cafe and bar have good ambient. For holiday is ok. Work trip not suitable.
5 out of 5
Recommended
for Everyone
by A verified traveler

very good stay

Posted Nov 14, 2016
Pros: good surrounding and facilitites.good staff. but id have kids do request for ground floor level due to wooden floor
Cons: entrance easily passed and aircondition is pre-set so the room a bit hot
4 out of 5
by A verified traveler

Lovely people

Posted Oct 30, 2016 on Hotels
Very helpful & friendly staff. There was a daily shuttle into city but didn't leave until 10.15am which I thought too late in morning.
4 out of 5
by A verified traveler

Posted Oct 27, 2016 on Hotels
Nice place to stay, 5 Minutes away from city centre by taxi (RM 15)
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 15, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Relaxed surroundings close to city

Posted Oct 5, 2016
Location: Hotel was a little out of the city but it was pretty easy to get a taxi or the shuttle in. Gorgeous old buildings in beautiful leafy surroundings.
Staff were friendly and helpful. Room was spacious and easy to access from the pool. Very family friendly. I especially loved the little courtyard.
4 out of 5
Recommended
for Families
by A verified traveler

Tranquil gem in the city

Posted Oct 3, 2016
Pros: The tranquil setting, all the big trees were kept and really relaxing.
Cons: Cleanliness of the rooms and friendliness of staff
Overall, it was a pleasant experience. The room was reasonably clean, but there is room for improvement. Toilets are not cleaned well enough. Staff need to be trained to be more friendly to guests, especially the night guard, who was pretty unfriendly. As we stayed on the ground floor, it was noisy at night. Soundproofing was bad. There was a lot of stomping and loud voices from the guests above us. The second and third night were not as bad.
5 out of 5
Recommended
for Everyone
by A verified traveler from Selangor

nice hotel.worth price

Posted Sep 14, 2016
Cons: walk way to the rooms should be improvice. a bit dangerous esp. during rain
nice location. breakfast limited choice but taste ok.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Quiet place surrounded by nature

Posted Aug 1, 2016
Pros: Affordable rates and relaxing place to stay.
Booked this place for my family members to stay as I have stayed here once. The residence is like a hidden gem in Kuching city; this place is peaceful and quiet, has very beautiful nature surroundings, friendly and approachable staffs, and breakfast was simple yet delicious.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

A nice, friendly, well-run hotel.

Posted Jul 7, 2016
Pros: The exceedingly friendly and helpful staff. An enjoyable garden bar and restaurant serving great Asian food.
Cons: The bathroom is a bit basic - an adjustable overhead shower head would be a worthwhile improvement.
Location: Close to downtown Kuching - walkable or 10 minutes by car. The hotel provides a free shuttle service into town twice per day.
This is a nice, friendly, well-run hotel within easy reach of the airport and downtown Kuching. The staff are great and the food in the restaurant during the evening was excellent. If you are looking for a 5-star hotel with everything on tap, this is not for you. But if you are looking for a clean, pleasant and affordable place to stay, Basaga Holiday Residences would be hard to beat.