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Reviews of Basaga Holiday Residences

3 out of 5
Basaga Holiday Residences
Lot 69, Jalan Tabuan, Off Chong Lin Park, Kuching, Sarawak

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 90 reviews" "
Rating 8 - Good. 41 out of 90 reviews" "
Rating 6 - Okay. 13 out of 90 reviews" "
Rating 4 - Poor. 1 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Di and John, Adelaide. South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Would easily go back to Basaga.
We were picked up by Brandon in the Basaga Shuttle Bus. Brandon immediately was very friendly. We did our thing around Kuching but then decided to book a tour with Brandon, best thing we did. His knowledge of everything and his down to earth personality surely would win anyone over. We ended booking three tours with Brandon. Worth every ringtt. We visited Sarawak Culture Tour. Kuching Cat Museum. Semenggoh Orangutans. Museums, Matang Wildlife Centre. Evening River Cruise. Orchid Farm. Shopping, shopping, shopping! Thoroughly enjoyed our visit to Kuching.
Stayed 8 nights in May 2017

6/10 Okay

Kevin

Liked: Room comfort
Disliked: Cleanliness
Urban getaway.
Checking in was easy and very fast. The lobby was nicely decorated. The room was kinda old and dirty. At least all the facilities were working fine with the exception for the TV reception. The pool was kinda disappointing with all the leaves and twigs from the surrounding trees in it. Worse is that guests are allowed to smoke at the pool and it was a real turn-off. The stay was disappointing with the neighbouring guests walking like a stampede on the wooden floors upstairs or were they "renovating" their room late at night and early in the morning. Buffet breakfast was simple and OK and check-out was fast and easy.
Stayed 1 night in May 2017

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel great holiday
I really liked this place,we booked specifically because it had the pool and outdoor seating to relax. The downside was mosquito bites if you sat near the pool or in restaurant seating in the daytime. Around 30 minutes walk to waterfront but the hotel has 2 free transfers into town every day you just have to make your own way back. The staff were all great and we used Brendan to arrange tours which were really good. Bathrooms could do with an update.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Noraini, KL

Liked: Cleanliness, room comfort
Nothing Fantastic
Very poor internet connection. I was asked to do ironing at the lobby. After I argued and complaint saying that the hotel website said "available upon request" then only the iron was sent to the room. But concept is good. Cafe and bar have good ambient. For holiday is ok. Work trip not suitable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good stay

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely people
Very helpful & friendly staff. There was a daily shuttle into city but didn't leave until 10.15am which I thought too late in morning.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, 5 Minutes away from city centre by taxi (RM 15)

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Megan, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed surroundings close to city
Staff were friendly and helpful. Room was spacious and easy to access from the pool. Very family friendly. I especially loved the little courtyard.

8/10 Good

cynthia

Liked: Staff & service
Tranquil gem in the city
Overall, it was a pleasant experience. The room was reasonably clean, but there is room for improvement. Toilets are not cleaned well enough. Staff need to be trained to be more friendly to guests, especially the night guard, who was pretty unfriendly. As we stayed on the ground floor, it was noisy at night. Soundproofing was bad. There was a lot of stomping and loud voices from the guests above us. The second and third night were not as bad.

10/10 Excellent

AHH, Selangor

Liked: Staff & service, room comfort
nice hotel.worth price
nice location. breakfast limited choice but taste ok.

10/10 Excellent

Amanda , Kuala Lumpur

Liked: Staff & service, property conditions & facilities
Quiet place surrounded by nature
Booked this place for my family members to stay as I have stayed here once. The residence is like a hidden gem in Kuching city; this place is peaceful and quiet, has very beautiful nature surroundings, friendly and approachable staffs, and breakfast was simple yet delicious.

8/10 Good

Mike B, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
A nice, friendly, well-run hotel.
This is a nice, friendly, well-run hotel within easy reach of the airport and downtown Kuching. The staff are great and the food in the restaurant during the evening was excellent. If you are looking for a 5-star hotel with everything on tap, this is not for you. But if you are looking for a clean, pleasant and affordable place to stay, Basaga Holiday Residences would be hard to beat.

8/10 Good

Teresa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, very friendly and helpful
I was very happy with the tour guide associated with the hotel - Brendan; he was very accommodating and knowledgeable. The hotel is a bit out of the centre of town but they offer a free shuttle to town twice a day. The breakfasts (included) were ample and offered seconds of coffee and juice. The restaurant had quite good meals and reasonable prices.

6/10 Okay

jesse, malaysia

Surround by green in the middle of kuching
Splendid pool. With salt water in the outdoor. My baby and we loves it super much. Breakfasr was good, the spread was just nice. I stay in the mainhouse king room.. nothing to shout as is simple and no soundproof. Can hear next door conversation

10/10 Excellent

Laura , Sheffield, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel
Great hotel with spacious cool rooms, a large pretty cafe area, friendly helpful staff, tasty breakfasts, a good range of restaurant meals available, and a lovely swimming pool to relax in. Away from town- about 20 minutes walk or 15RM in a taxi-really peaceful place. Highly recommended!

8/10 Good

Eleanor, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed this hotel. It was comfortable, the staff were very helpful in fact they provided a five star service from being collected at the airport through to reception and bar/restaurant staff. We would also give a special mention about Brendon who was a great tour operator. We would highly recommend this hotel and would definately go back.

10/10 Excellent

Rich, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, amazing staff
Our stay here with our 6 year old was very enjoyable. This is a family run business. The staff were warm, friendly and incredibly helpful during our stay. Brandon is the tour organiser and was able to arrange transport and a guide for Bako national park for us. Brandon's knowledge of the parks and attractions is exceptional and he really looked after us. It is worth staying here just for his tours! He also went the extra mile by providing a picnic and dry water proof pack and first aid kit for our trip. His contacts for guides are all ex-national park staff so really know their stuff. Our guide found 3 species of monkeys, vipers and wild boars in the jungle! So amazing to see in the wild. Stay here, you won't be disappointed. The pool and bar are great at the end of the day to chill out at. reception can arrange very affordable laundry service. Taxi to town is 15 MR. Go to the top spot food court for best seafood in town.

10/10 Excellent

Matt, Perth

Liked: Cleanliness, staff & service, room comfort
Brandon will sort all your tour needs out. Legend.

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Good place for relaxing
Pleasant stay.

6/10 Okay

Christine, West Sussex

Liked: Cleanliness, property conditions & facilities
Attractive accommodation and gardens - out of town
Attractive accommodation - large verandahs, pool, gardens and nice ambience in the attractive dining/bar area . Looks particularly attractive at night. Breakfasts were average, however, evening meals were good. A little too far to walk into Kuching, although a shuttle bus operated twice a day.

10/10 Excellent

Mandy, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
This is one of the best places that I've stayed in a long while. They seem to have hit that sweet spot in terms of size creating a great ambience. Small enough for it to feel cosy and homely but large enough for it to have a pool, well stocked bar and restaurant. I ate in the restaurant a few times and the food was really good and reasonably priced for a hotel restaurant. It is clearly a hit with not only hotel guests too going by the steady stream of diners each night from outside. The staff were all really welcoming and as a solo female traveller I felt perfectly comfortable spending my evening at the bar and chatting with other guests/staff who were around. There's loads to do in Sarawak - so don't get too comfy in the hotel - remember to get out and explore too!

8/10 Good

Lorraine., australia

Liked: Cleanliness, staff & service, room comfort
nice and easy.
friendly, relaxed, no problems , lovely gardens, close to town however it felt like out in the country.

10/10 Excellent

Ann, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an old mansion.
beautiful pool. 5 minutes by taxi from town centre. the rooms are lovely. air conditioning and fans. we had room 9, on the ground level, huge - a suite, with an outdoor bathroom, very atmospheric. food fantastic and cheap. breakfast really good.

8/10 Good

LEE, Bintulu, Sarawak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy.
We enjoy the environment at Basaga. :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stig, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the city
Basaga is a great relaxing place set in lush gardens, less than 2 km from Kuching waterfront. Don't expect 5 star facilities, but rather a very nice homely and always friendly place. Room was simple, yet spacious and rather pleasant, with standard en-suit. A/C and fan, fridge and TV, all in good working order. The place has a very nice feel to it throughout, used by families and couples alike, typically for holiday stays. Staff are all very friendly which certainly added to the pleasant experience. Breakfast is western style with a dozen cooked options, but a couple more cereal options and more fruit, e.g. cut up pine apple and other tropical fruit would be an improvement. Freshly brewed coffee too please! Dinner menu is a mix of western, pizza & local choices and caters for just about all tastes. Can definitely be recommended. Good range of beer, wine and non-alcoholic drinks. Free rides to town twice a day are provided, - otherwise $5 taxi ride any time. There are a number of tours on offer and organised from the hotel. These are run by Brandon and his female friend and are top choices! Both are the friendliest and most honest people you'll ever meet! Really organised, and Brandon is a wealth of knowledge and will go to great lengths to look after your needs. We went on both the mangrove and the orangutang tours and both were very memorable. 7 days in Kuching we'll never forget, and much of this is thanks to the great Basaga experience. Highly recommended!

6/10 Okay

pik kiew, Sibu

Still recommended
Like the environment. Even though the wifi connection is poor, bedsheet not very clean, hotel is hard to find as the sign is very small and the lane is very small that you could miss out.

6/10 Okay

DARREN, MANCHESTER UK

Disliked: Property conditions & facilities, room comfort
Backpackers hotel
Hotel is ok at a low price, staff are friendly and breakfast was good. Rooms are basic but aircon was good and necessary. Good location to get to National Parks if you have a car or local guides can be arranged.

8/10 Good

Stefani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

stuart, marple uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy retreat ,friendly,
We were out and about every day the hotel was a perfect relaxed base easy going with helpful staff.we were very satisfied with our stay ,the rooms were not sparkly but cosy and clean and everything worked except the plug let the water out of the sink .

10/10 Excellent

Mohd Husaif, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied guest
friendly staff,great ambience, clean.it really is as pictured and as per review by other guests. I will definitely come again if I visit Kuching.

8/10 Good

Keith, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
A great small hotel , excellent staff
All staff were excellent , friendly, helpful,knowledgeable and always keen to assist. Food in the restaraunt was excellent . Room was large spacious but the bathroom and shower in need of updating all in all a great stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel to discover Kuching
We were extremely happy with our stay. We did a couple of trips around Kuching (National Park, caves, orangutan) which are offert from the Hotel. The private trips are good organised, based what you want to see and in my opinion not over priced for what you get. You can definitely visit all the places by your own, but then you would miss defnetly most stuff which can be seen.

10/10 Excellent

Jane, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax with friends
Enjoyed exploring Kuching and the surrounding area, caves and national parks. Brandon provided exceptional service and great tips on where to eat. Great place to relax.Hope to return one day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ken F, Norwich England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best family hotel
This hotel is now our favourite. Everything about it was fantastic. We stayed for three weeks and everyone made us feel like part of the family. The food was really good, at the right price. We had the majority of our meals there. Trips with Brandon were great his local knowledge was unsurpassed. This hotel we are recommending to everyone.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
nice restaurant and bar
i requested a double bed but they provide us twin bed, and the room service staff ask us to join the bed ourselves.....

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel & good environment
i will suggest this hotel to my friends. i feel so happy and satisfied with their hospitality.

10/10 Excellent

Sean, Australia - NT - Regional NT

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Cheap; Service: Go the extra mile; Cleanliness: Beautiful; Highly reccomend

8/10 Good

Verified traveler

Liked: Staff & service

4/10 Poor

EKL, Matawan NJ

Disliked: Cleanliness, property conditions & facilities, room comfort
Good breakfast but poor bathroom and bedding
Hotel looked good for the price and its free breakfast but their both bath windows in our connecting rooms were open to outside and could not be closed. Towels and bed sheet were not clean. Beds were too soft and old. Because the hotel has bar open for public, it was noise until 12 am.

8/10 Good

RosiePosie, Kuala Lumpur

Liked: Cleanliness, staff & service
A well run guest house, good value for money. Dining options not great but ok, bar only open in the late afternoon/evening. We enjoyed our stay, you can walk in to town or make use of the free shuttle service. Very helpful reception, pleasant waiting staff. Internet access in the rooms was weak but at least it was there! Better in public areas. Very characterful older style property but well maintained. An good budget option.

8/10 Good

Verified traveler

Liked: Staff & service
choose verandah or poolside room, but not the courtyard room

8/10 Good

se, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Get either a Verandah room or Poolside room, as the Courtyard rooms have no TV/fridge and it's not sheltered from your room to the shower or to the restaurant/hotel lobby. When the monsoon rains come, you are literally stuck inside your room, or at the shower with no way to get to the room without being drenched.

10/10 Excellent

Jill (over 55 yrs), Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent getaway
Basaga was an excellent place for relaxing. Set in a garden atmosphere all around the bar, lounge, pool area with good service. Good location only RM12 (AUD $4-5) from main part of town. Reception will organise taxis. We paid a bit more and had a good sized room (No. 10) upstairs at end with side windows and king sizebed. Rooms downstairs did look a bit small. Pool area was good. Food was great quality and reasonably priced. Breakfast was freshly cooked for you each morning - no cold buffets here. Would stay again and recommend it as excellent choice for the price we paid.

10/10 Excellent

aljo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant Home from Home
This was the third time we have stayed at Basaga. As previously experienced our stay was perfect. I cannot praise this residence enough. The location is good. About 20mins walk from the riverside or 12 ringits by taxi (£2.50) The staff are friendly and helpful and a shuttle to and from airport is provided on request. The food in the restaurant is very good, Breakfast could be better but is Ok. The pool is very nice too . Will stay there again for our next visit to Borneo.

8/10 Good

CatManDo, Mount Hood, Oregont

Liked: Cleanliness
More pluses than minues.
I loved the situation where you're staying in a grove of trees, yet surrounded by suburbs. I loved waking up to the sound of birds singing in the morning. I loved the beautiful hardwood floor & door & window trim. I loved the high ceiling. I didn't use it but the pool looked inviting. I found the breakfast a little better than average. The staff was friendly & helpful. My only minus is... you best be driving a car, if planning on staying here.