Ratings based on 72 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok town area

Posted Mar 27, 2018
Stay for short while ok . If stay longer other choice.
Comment from Hotel Management
Apr 4, 2018 by ., Hotel Management
.
2 out of 5
by A verified traveler from Malaysia

Need upgrading

Posted Mar 23, 2018
Pros: Friendly staff
Cons: Everything needs to be improved
Location: Nothing to do at night. Nearby to waterfront.
Pros Room was big and spacious. Breakfast can be rated at 3/5. Staffs were extremely friendly and polite. Cons Room and toilet were smelly. Room was fully carpeted which was too old and had alot of stains. Bed and furniture inside room were too old and dusty. Toilet and bathtub were not clean and too small.
Comment from Hotel Management
Mar 24, 2018 by Isugian J. ( Front Office Supervisor), Hotel Management
Dear Maran, Thank you for your valuable review. We are pleased to read you like the room but we are sorry to hear the room cleanliness were not up to the standard you have come to expect from us. I have personally address this issues with the team to ensure we improve on this. Thank you for being our guest and also for sharing your experience at Hotel Grand Continental Kuching with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Good service and friendly staff.

Posted Mar 21, 2018
The hotel is okay although it has some minuses becoz it is an old building. We still use a key to open the door. Over all, my stay was comfortable as the room provided was very spacious. The friendliness of the staff and good services had compensated for some negatives which were minor.
Comment from Hotel Management
Mar 24, 2018 by Isugian J. ( Front Office Supervisor), Hotel Management
Dear Noreen, Warm greetings from Kuching! Thank you for taking the time to provide feedback on your recent stay with us. Your kind words on our room & staff are much appreciated as it will further inspire us to continue serving all our guests with great warmth and friendliness, right in the heart of Kuching city. We do look forward to another opportunity to welcome you back to Kuching soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching.
1 out of 5
by A verified traveler

Posted Feb 19, 2018 on Hotels
Not a very good stay. Out dated hotel...
Comment from Hotel Management
Feb 19, 2018 by Isugian J., Hotel Management
Dear Ms. Eliza, Greetings from Hotel Grand Continental Kuching! Firstly, thank you for taking the time to provide your feedback on your recent stay with us. Your views are duly noted and rest assured, we have taken the necessary actions to rectify the shortcomings that were highlighted and we sincerely apologize for the inconvenience caused. Ms. Eliza, we hope that the above shortcoming will not deter you from staying with us again as we wish to continue being your preferred hotel here in Kuching. We do look forward to another opportunity to serve you again soon. Until then, best regards from All of Us @ Hotel Grand Continental Kuching
4 out of 5
by Raja Shahrul Nizam

Posted Dec 26, 2017 on Hotels
Comment from Hotel Management
Jan 2, 2018
Thanks for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler

Seriously, the hotel needs a massive upgrade.

Posted Jun 27, 2017
Not up to its 3 star ranking at all. Condition of the hotel both exterior and interior of the room are bad. Not value for money.
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth W Australia

Old hotel, badly in need of maintenance.

Posted May 23, 2017
Pros: Good location Great staff
Cons: Change management and initiate maintenance repairs.
Location: Close to city landmarks and services
Had to change rooms 4 times before getting room with air con and wifi. Staff were excellent in process. Swimming pool was disgustingly filthy and dangerous in terms of possible diseases. No towels were available. We would have changed hotels if not for front desk staff Shirley and door concierge Robert giving us such great service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice atmosphere

Posted Mar 21, 2017
Our stay was very pleasant and comfortable. Breakfast and other meals were very nice. It was far from food for us as we only eat halal as it was mostly a Chinese area.
2 out of 5
by A verified traveler from Australia

Very noisy

Posted Mar 17, 2017
Pros: Staff
Cons: Too many to list!
Traffic noise makes it hard to sleep. Not able to connect to wifi easily. Breakfast good. Staff helpful. Convenient to city area.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Grand hotel near center...

Posted Jan 20, 2017
Another grand hotel that's seen better days. Therefore the rooms are spacious and the price is reasonable. The staff were friendly. Only downside: I found it cheaper to eat, drink & do my laundry elsewhere...