the toilet bowl seem to be leakage and there a urinal stench.
Comment from Hotel Management
Oct 16, 2016 by Annie Majidi, Hotel Management
Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am very sorry that your experience did not meet your expectations, especially concerning to the condition and cleanliness of the toilet in your room. Please allow me to express my sincerest apologies.
I have instructed our Head of Departments to look into this matter urgently. I know this may not be enough for you, however I will do my very best to ensure that every guests feedback is looked into and necessary action is taken by our staff. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We appreciate you sharing your concerns. On behalf of the hotel team, once again we wish to thank you for your continuous support and hope that the unpleasant incident will not in any way prevent you from availing yourself of our services in the future.
Guest Experience Manager